I am writing this review to share my…
I am writing this review to share my experience so other potential buyers can make an informed decision before purchasing from this store.
I purchased a kitten named Frost, who was only about two months old. Shortly after bringing him home, he began showing signs of illness. Despite immediate veterinary care, multiple vet visits, medications, and close monitoring, his condition rapidly deteriorated. Tragically, Frost passed away within a very short time after purchase.
What has been most upsetting is not only the loss of my kitten, but how the store handled the situation afterward.
Even after providing all veterinary records, the store refused to honor their health guarantee. Their denial was based on technicalities rather than compassion or accountability, arguing that:
there was no “final confirmed diagnosis,”
additional diagnostics were declined,
and that the illness could not be definitively proven to be pre-existing.
Anyone familiar with veterinary medicine understands that young kittens can decline rapidly, and in many cases a definitive diagnosis is not always possible before death—especially when the animal is unstable. The lack of a final diagnosis does not mean the kitten was healthy at the time of sale.
There was no evidence that the illness was caused by diet, environment, or any action on my part after transfer. Symptoms appeared shortly after coming home, which strongly suggests an underlying condition present before purchase.
To make matters worse, shortly after this experience I purchased another kitten. While the kitten is currently healthy, I later discovered inconsistencies in the pedigree documentation, including a date of birth that does not match the passport. This raised serious concerns about record accuracy, transparency, and overall breeding practices.
Instead of working toward a fair and humane resolution—such as a refund, partial reimbursement, or even a goodwill gesture—the store responded with a cold, legal-style rejection that placed all responsibility on the buyer.
This experience has left me heartbroken, frustrated, and deeply disappointed. Losing a pet is devastating enough. Being denied support afterward only adds to the pain.
I am sharing this review not out of anger, but out of responsibility to others. Buying a pet should come with trust, transparency, and ethical support when something goes wrong. Unfortunately, that was not my experience here.
I strongly encourage anyone considering purchasing from this store to:
ask detailed questions,
verify all health and pedigree documents carefully,
and understand that the health guarantee may not be honored when you need it most.
I truly hope the store reflects on this situation and improves how they support customers who experience such heartbreaking losses.
