The software sucks........customer service is almost 2 hour delay everytime you call. Nothing gets fixed ..all I can say is get a good lawyer if you sign up for this system.
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Leia as opiniões dos outros
It took me over 6 months to get them to send me a "new" credit card reader - the one they finally sent me won't read chips and never asks for CID code. I believe it is intentional because they charge... Ver mais
I like Harbortouch as a user. I find it easy to operate and find all the information I need in our daily operations. The technical staff are very friendly and helpful, but haven't always been a... Ver mais
Switching from ShopKeep to HarborTouch has been like a breath of fresh air. Their back office features are amazing, as well as their prompt customer support. My smoothie shop now feels complete. I wil... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Harbortouch
Escrito pela empresa
Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.
Informações de contacto
2202 N. Irving St., 18109, Allentown, Estados Unidos da América
- 800-201-0461
- POSsales@harbortouch.com
- harbortouch.com
My evaluation went well- Penny was easy…
My evaluation went well- Penny was easy to communicate with and effectively review HarborTouch. I will say that the installation process of this system could've been much better. There is always a lot to learn after the install guy leaves, but there were several things that the company could institute to set up businesses in a more productive manner. The biggest one that comes to mind for me is that your tech people know that microsoft sends out updates on Tuesday's and the easiest way to avoid systems freezing and then forcing update installs is to set up the system to automatically run updates outside of business hours on Tuesday nights or very early Wednesday mornings. I have that set up now, thanks to HarborTouch customer support team, but I had my systems freeze and force install updates four separate occasions before I found a representative who explained the issue to me and set my business up for success.
8 de junho de 2021
Opinião espontânea
Resposta da Harbortouch
Josie,
We would like to first and foremost apologize for the troubles you faced during your installation process. We are constantly working to improve upon all aspects of the Harbortouch customer experience, so we appreciate you sharing your feedback with us. If there is anything we can do to further address your concerns, please send your Merchant ID number and best contact information to reviews@harbortouch.com so we can assist.
Thank you for answering all my…
Thank you for answering all my questions your the best
7 de junho de 2021
Opinião espontânea
Resposta da Harbortouch
Sam,
Thank you for sharing your feedback! We are happy to hear that we were able to answer your questions. If there is anything we can do to make your experience even better, please email us at reviews@harbortouch.com.
Worst company I've ever had the displeasure of dealing with.
We have now been locked out of our system for the third time this year. They require you to call and sign a very vague "inactivity form" in order to unlock. Was told it was for having more cash transactions than credit card ones.
We are a smaller local bar and do not get much foot traffic due to our location. People tend to spend cash here more than anything and we were not aware of the requirements before signing with them.
Their sales tactics are about as scummy and manipulative as they come. Support calls on average last us about 2-3 hours with the "record" at 8 hours. All day I was on the phone with them (mostly on hold as I see they're known for looking at past reviews.
If you're a smaller restaurant do NOT go with this company. Their POS is awesome and well-designed so shoutout the tech guys for that, but on the backend the company is what I like to call dog water.
We are cancelling as soon as we are able to, not even sure what the cancellation fees are because they won't give us a direct answer.
The cancellation process is brutal. Called to unlock our POS they were holding hostage again today and it ended with asking about cancellations. It takes 3-5 days to get a FORM that should be easily mailed and another 30 days to fully cancel the account???????????? Company's full of bull day in and day out
Rant could go longer but we'll cut er short this time.
6 de maio de 2021
Opinião espontânea
Resposta da Harbortouch
Lucas,
First and foremost, we sincerely apologize for the frustrations you’ve experienced during your time with Harbortouch. We would like the opportunity to review your account and see how we can come to a resolution. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and contact information so we can learn more about your situation.
The lady that called was perfect.
26 de abril de 2021
Opinião espontânea
Resposta da Harbortouch
Michael,
Thank you for sharing your feedback with us! We are glad to hear you had a positive experience. If there is anything we can do in the future to make your experience even better, please contact us at reviews@harbortouch.com.
She was very professional
26 de abril de 2021
Opinião espontânea
Resposta da Harbortouch
Michele,
Thank you for sharing your positive feedback with us! If there is anything we can do to further improve your experience in the future, please email us at reviews@harbortouch.com.
I’m so disappointed in Harbortouch.
I’m so disappointed in Harbortouch.
I was going to use their system to start my business.
COVID hit so I cancelled. They sent me the POS anyway.
I told them I didn’t want it so I sent it back.
And now they are charging me over 3,000 dollars!!! Thieves!!!
23 de abril de 2021
Opinião espontânea
Terrible Company Even during covid they…
Terrible Company Even during covid they changed their Policies and now hold companies to a 1 year payment. It also does not matter if you signed up prior to the change. Very deceptive practices and fees.
31 de março de 2021
Opinião espontânea
Resposta da Harbortouch
First and foremost, we sincerely apologize for the frustrations you've experienced. Over the course of the pandemic, we've taken steps to help reduce the financial burden on our clients, so we’re disheartened to hear about this situation. We would like the opportunity to review your account and see how we can come to a resolution. At your convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and contact information so we can learn more about your situation.
Very pleased
28 de março de 2021
Opinião espontânea
Resposta da Harbortouch
Karen,
Thank you for sharing your positive feedback with us! If there is anything we can do to further improve your experience in the future, please reach out to us at reviews@harbortouch.com.
Switching from ShopKeep to HarborTouch…
Switching from ShopKeep to HarborTouch has been like a breath of fresh air. Their back office features are amazing, as well as their prompt customer support. My smoothie shop now feels complete. I will definitely be using them at future locations.
21 de março de 2021
Opinião espontânea
Resposta da Harbortouch
Jay,
Thank you for sharing your feedback, and welcome to the Harbortouch family! We are happy to hear about your positive experience. If there is anything we can do to further improve your experience in the future, please email us at reviews@harbortouch.com.
I have been a Harbortouch customer for…
I have been a Harbortouch customer for more than 12 years and I can’t wait to get rid of them forever. They change the rules whenever they want, they nickel and dime you to death. Only thing I can say to you, if you are considering them. Don’t do it. You are simply a number to them, and your numbers will end up in their pockets. Zero stars 000
20 de março de 2021
Opinião espontânea
Resposta da Harbortouch
John,
We sincerely apologize for the troubles you’ve been experiencing with Harbortouch. We’d like the opportunity to speak to you personally to learn more about your concerns. At your convenience, please send your Merchant ID number and your contact information to reviews@harbortouch.com, and one of our team members will review your account and reach out as soon as possible.
Easy to use
Not having any training I found it fairly easy to manage the system with little problem. Support was always helpful when needed.
4 de março de 2021
Opinião espontânea
Resposta da Harbortouch
Scott,
Thank you for sharing your feedback with us! We’re happy to hear that your experience with Harbortouch has been positive. If there’s anything we can do to improve your experience in the future, please email us at reviews@harbortouch.com.
Very Friendly Service
4 de março de 2021
Opinião espontânea
Resposta da Harbortouch
Julia,
Thank you for sharing this positive feedback! If there is anything we can do to further improve your experience, please reach out to us at reviews@harbortouch.com.
Great Customer Service
Call me to do a follow up on my experience with Harbor Touch. I outlined a few issues I am having an she was right on top of it.
26 de fevereiro de 2021
Opinião espontânea
Resposta da Harbortouch
Frank,
Thank you for sharing your feedback with us! We’re glad to hear that our support team was able to resolve your issues in a timely manner. If there’s anything we can do to further improve your experience in the future, please contact us at reviews@harbortouch.com. Thank you for your business!
This company is by far one of the worse…
This company is by far one of the worse I have ever dealt with in my life. They are the kind of people that nickel and dime you until you are bankrupt. Im surprised they do not charge you to call customer service to speak to a rep. We Endured 2 years of torture here. I do not recommend them at all. Just not for a small business
15 de fevereiro de 2021
Opinião espontânea
Resposta da Harbortouch
Xiana,
We apologize for the frustrations you’ve faced during your experience with Harbortouch. We would like the opportunity to speak with you personally so we can learn more about your concerns. At your convenience, please send your contact information as well as your Merchant ID number to reviews@harbortouch.com, and one of our team members will review your account and reach out as soon as possible.
My wife and I chose Harbortouch for our…
My wife and I chose Harbortouch for our POS. It was easily the absolute worst business decision we have made. It took us almost 10 months to Officially Cancel our Harbortouch service. The hoops that they create for you to jump through to cancel are despicable. They are still to this very day trying to take money from our bank account. (2/4/2021). We have had to go to our bank and specifically block Any and All transactions from Harbortouch. I DO NOT recommend this company to anyone. !□!
4 de fevereiro de 2021
Opinião espontânea
Resposta da Harbortouch
Dion,
First and foremost, we sincerely apologize for the cancellation issue you’ve been experiencing. We would like the opportunity to resolve this issue as soon as possible. At your earliest convenience, please send an email to reviews@harbortouch.com with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution.
Pleasant
Pleasant, efficient, quickly pointed me in the right direction with a difficulty I was having, and laughed at my bad jokes.
What more could I ask for.
2 de fevereiro de 2021
Opinião espontânea
Resposta da Harbortouch
Dave,
Thank you for sharing your positive feedback with us! We are happy to hear that our customer support team was able to provide you with a quick fix to the issue you were experiencing. If there is anything we can do to further improve your experience in the future, please email us at reviews@harbortouch.com.
Shift4 or HarboutTouch
Shift4 or HarboutTouch
In February of 2020 I signed an agreement to get a new POS system from HarbourTouch systems
In March Covid-19 hit and killed the bar and restaurant business. Luckily I had not taken delivery of ANY equipment, absolutely NONE. So Shift4 was really not vested in anything. It would be really simple for them to just cancel.
I called and explained that I am closed and losing money and that they have no equipment here and nothing really invested. I asked them to please cancel all the paperwork and that I may be going out of business and have lost my life savings.
Shift4’s response to that was: but Sir, you signed the paperwork, you can cancel after one year.
I explained again that you have done ZERO processing and have ZERO equipment here, please cancel everything. Again the reply was Sir you signed the paperwork.
WHAT A HORRIBLE HEARTLESS COMPANY. DO NOT DO BUSINESS WITH SHIFT4
15 de janeiro de 2021
Opinião espontânea
Resposta da Harbortouch
Bob,
First and foremost we would like to sincerely apologize for this situation and your negative experience with Harbortouch. Since the beginning of the pandemic, we have taken steps to minimize the financial burden on our clients. We are disheartened to hear that you have experienced the opposite, and we would like the opportunity to resolve this problem as soon as possible. At your earliest convenience, please send your merchant ID number as well as your contact information to reviews@harbortouch.com, and one of our team members will reach out to discuss this further.
Penny phoned not at an opportune time
Penny phoned not at an opportune time. She was respectful of my time and we did the survey. She was present and efficient.
29 de dezembro de 2020
Opinião espontânea
Resposta da Harbortouch
Darryl,
Thank you for taking the time to complete our survey! We utilize these surveys to gauge customer satisfaction in order to create a better overall customer experience. If there is anything we can do to improve your customer experience, please contact us at reviews@harbortouch.com.
Best cash register you can have makes…
Best cash register you can have makes everything easy
28 de dezembro de 2020
Opinião espontânea
Resposta da Harbortouch
Rod,
Thank you for sharing your positive feedback with us! We are happy to hear that you are satisfied with your Harbortouch equipment. If there is anything we can do to make your experience even better, please reach out to us at reviews@harbortouch.com.
Ms Penny addressed all of my issues
Ms Penny addressed all of my issues. Very helpful and professional.
15 de dezembro de 2020
Opinião espontânea
Resposta da Harbortouch
Thank you for sharing your positive feedback with us! If there is anything we can do to further improve your experience, please contact us at reviews@harbortouch.com.
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