Bought the watch for my husband, worked great for 1-2 days until he decided to use the water function and had it on in the shower. The watch states it’s water resistant however the watch just glitched... Ver mais
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Leia as opiniões dos outros
Had high hopes for this watch but unfortunately the features on the watch don’t work and consequently flickers through modes.customer service is rubbish also. I don’t have the money for expensive watc... Ver mais
A empresa respondeu
So happy with this company & its integrity. The reason I chose an Australian company has paid off. Even with an expired warranty they were able to help me 100% Well done & thank you
A empresa respondeu
Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifica... Ver mais
A empresa respondeu
3,0
Aceitável
479 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 98% das suas opiniões negativas
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Im rough as guts with gear and this…
Im rough as guts with gear and this thing handles it still looks brand new somehow and notifications come through quick. Ive been using it at work every day and on weekends too feels heavy duty without being too bulky plus the health functions come in handy. You dont realise how much steps you can do on a busy day and a lazy day! comes in handy all the time honestly feels tougher than watches worth way more money would buy another easy,
28 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Vicente,
Thanks for the awesome review, mate!
We had a good laugh reading "rough as guts with gear" because that's exactly the type of customer we designed these watches for.
It's great to hear the watch is holding up to daily work, weekends, and everything in between while still looking brand new. We're also glad you're getting plenty of use out of the notifications and health tracking features. It's funny how quickly those step counts add up on a busy workday!
Really appreciate you taking the time to share your experience. Feedback like this means a lot to our team and helps other customers understand what the watches are built for.
Thanks again for the support and hopefully we can earn that fifth star from you in the future!
Johnny
Hard Hat Australia
I got a hard hat watch for my birthday…
I got a hard hat watch for my birthday day which was great when i first got it after just having a fit bit previously that died after 5 years of life. thinking an upgrade will be nice. Come around my next birthday the watch starts playing up with buttons getting stuck and the screen brightness going faded to just white and now its totally unusable. im really disappointed in how fast this watch dies and not just small things that'll let you keep using it but totally needs to be replaced.
after trying to go to hard hat for warranty under ACL (ACCC) they are saying its not their problem and best they can do is 50% off a new one. which isn't good enough for something that barely even lasted a year compared to something i got for $30 that lasted 5x that. i wouldn't recommend these to anyone who wants a watch let alone one for a tough tradie
18 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Josh,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear about your experience, especially after enjoying the watch initially and then having it develop issues with the buttons and display.
I'd genuinely like the opportunity to look into this personally for you, as I'd like to better understand the history of the watch and the conversations you've had with our team so far.
Could you please send an email to support@hardhatwatches.com.au and ask for Johnny. Once I receive your email, I'll personally review everything and see what we can do to help.
I appreciate you bringing this to our attention and I look forward to hearing from you.
Johnny
Hard Hat Australia
1.5 years then dead
***update*** Johnny is AMAZING saw my review and contacted me and sorted out my problem will definitely buy again
I got the og in January of 2025 for my birthday it had 48% on it in may of 2026 during the day then just turned off and never turned back on. Tried everything and after multiple emails back and forth. I got was it has a 6 month warranty all weekend can give you is a discount code for a new one. And you can buy the 2 year extended warranty package.... I talked this company up so much and begged my family to buy this watch for me and I was stoked I actually got it. But I expected it to last well over. 1.5 years.... so incredibly disappointing 😞
22 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Samantha,
Firstly, thank you for your support over the past year and a half and for recommending our watches to family and friends. Reading your review, it's clear you were genuinely excited about receiving the watch and that's exactly why I hate seeing experiences like this.
I completely understand why you'd be disappointed. Nobody wants a watch to suddenly stop working, especially when it had been performing well up until that point.
I've actually sent you a personal email because I'd love the opportunity to discuss this further.
Thank you again for your feedback and hopefully we'll have the chance to speak soon.
Johnny
Hard Hat Australia
PLEASE HELP
I initially bought this as a gift for hubby in January. Was working really well. No issues. Then we lost the charger and had to order a new one recently.It has been charging for over 2 hours and is still not turning on ! It has been really well kept and no previous issues so im not sure if its the charger or watch that is broken. HELP
29 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Tania,
Thanks for reaching out and I'm sorry to hear you're having trouble with the watch.
It sounds like everything was working perfectly until the original charger was lost, so I'd really like to investigate whether the issue is related to the replacement charger or the watch itself.
Could you please send us an email us at support@hardhatwatches.com.au and ask for Johnny directly? I'd love to look into this personally and get this sorted for you as quickly as possible.
We'll do everything we can to get your husband's watch back up and running.
Looking forward to hearing from you.
Johnny
Hard Hat Australia
I ended up buying one after seeing a…
I ended up buying one after seeing a bloke wearing it on site havent charged it much at all and good size for bigger blokes. i drive trucks for a living been using it at work every day and on weekends too gps works unreal when im out walking plus 5atm waterproof is legit honestly feels tougher than watches worth way more money worth every dollar.
12 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Bjorn,
What an awesome review — thanks mate!
As a truck driver, you're exactly the sort of person we had in mind when developing our watches. It's great to hear the watch is handling life on the road, on site, and on the weekends without missing a beat.
The combination of long battery life, GPS functionality, 5ATM water resistance, and a larger face for bigger wrists is exactly why so many tradies and truckies have been getting behind the Hard Hat range.
Really appreciate you taking the time to leave a review and welcome to the Hard Hat family.
Johnny
Hard Hat Australia
Honestly
Honestly, for the price, the build quality is impressive. It's solid on the wrist and looks much more expensive than it was. The battery life is also a big plus. My only small gripe is that the health sensors, like the blood pressure monitor, are a bit hit-or-miss and not super accurate. But if you're buying it for a durable, good-looking smartwatch, it's a great value.
15 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Linda,
Thank you for the fantastic review and balanced feedback.
We're thrilled to hear you're impressed with the build quality, appearance, and battery life. One of our goals has always been to offer a smartwatch that looks and feels far more expensive than its price tag.
We also appreciate your comments regarding the health sensors. While they're great for general wellness tracking, they aren't intended to replace medical-grade equipment and can vary depending on wear position and individual users.
Thanks again for your support and for sharing your experience.
Johnny
Hard Hat Australia
Broke in water
Literally swam with it for 2 minutes and its just broken, whole advertisement is that it is not only waterproof but chemical proof? I guess not, also the tracking is dismally inaccurate, the app is faulty and always deletes my data, all round bad watches, wouldnt recommend at all
16 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hey Joe,
Johnny here from Hard Hat.
I’ve managed to locate what I believe is your email address and have personally reached out to you directly to help look into this further and hopefully rectify the situation for you.
Please keep an eye on your inbox (and junk folder just in case) and reply when you get a chance, as I’d genuinely like the opportunity to work through this with you personally.
Cheers mate.
Buyer beware ...
Bought this one for my 12yo son. It was a great watch, had no problems with it until it went flat, then it wouldn't turn on again. However, Hardhat resolved the warranty issue quickly for us. 😀 Be aware though that the warranty for manufacturing faults is only 6months.
16 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Belinda,
Really sorry to hear about your son’s watch stopping working.
We genuinely appreciate you taking the time to leave feedback and we never like hearing when one of our customers has a poor experience.
Tech products can unfortunately develop faults over time, but we’d still love the opportunity to look into this further for you and see if there’s anything we can do to help.
If you could please send us an email at support@hardhatwatches.com.au with your order details and attention Johnny, I’d be more than happy to personally review this for you.
Appreciate you bringing it to our attention.
Still not received my order it’s been…
Still not received my order it’s been over a month. Only received the protective glass. Having no contact number to talk to someone is infuriating!!
10 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Sophie,
Really sorry to hear about your experience and completely understand your frustration.
In some cases, accessories such as screen protectors can arrive separately from the watches depending on warehouse dispatch and shipping carriers, however a month is definitely longer than we’d expect and we’d love the opportunity to sort this out for you properly.
I have emailed you and I’ll personally look into this for you and make sure we get a resolution sorted as quickly as possible.
Appreciate you bringing this to our attentoin.
Johnny - Hard Hat
Order #10660
Order #10660
Watch had died after 7 months of light use.
I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn on or charge and an extra cable.
Not a happy chappy.
Don’t bother buying. Plenty of other options out there for similar money with better reviews.
1 de maio de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hey Ryan,
Really sorry to hear this — that’s definitely not the experience we want for you.
If your watch has stopped working like that, even after trying a new cable, we’d absolutely like to get this sorted properly for you.
I have emailed you to personally look into this and organise a replacement for you.
Appreciate you bringing it up — we’ll make it right.
– Johnny
No health readouts
ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and they have made a few suggestions but still it won't read blood pressure etc. Its frustration as you can't talk to someone personally to get answers
26 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Peter,
Thanks for your feedback — and sorry to hear you’re having trouble again, especially after your previous experience. I can understand how frustrating that would be.
I’ve personally reached out to you via email so I can get this sorted properly. We’ll organise a replacement for you and make sure you’re looked after.
If you can reply to my email when you get a chance, I’ll handle everything from here.
Johnny
Hard Hat Australia
Sorted my problems well
I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the customer care any good company should have
29 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Bailey,
Really appreciate you raising this — and I completely understand your concern.
We did have a technical issue with our support email over the past week which affected both sending and receiving messages, and unfortunately it looks like you were caught in that — sorry about that.
I’ve checked your order and can confirm it has been received by our warehouse and is currently being processed. It’s due to be shipped shortly, and you’ll receive tracking details as soon as it’s dispatched.
I’ve also reached out to you directly via email to make sure you’re looked after and kept in the loop.
Appreciate your patience — we’ll get this moving for you.
Johnny
Hard Hat Australia
I purchased the Hardhat Smart watch for…
I purchased the Hardhat Smart watch for $139 .After purchasing I decided to check up on this awesome sounding company . First I noticed the watch I purchased was being sent from Union Lucky Returns a known 3rd party Dropship facility in CHULLORA NSW . This immediately raised alarm bells as it clearly states Hardhat is a Gold Coast family company. My watch arrived and I didn’t open the package , I immediately applied for a refund as they advertise ,” if you don’t love our watch we will refund for 90 days “
I was told there would be a 72 hrs delay because they are busy . This changed and never heard back .
This supposed Gold Coast family business sounds dodgy , bad communications .
I put in for a credit card dispute and was immediately refunded my $139 .Hardhat haven’t acknowledged that they have received my unopened package which I know they received via Aus Post Tracking .
MY ADVICE IS
DO NOT BUY A CHEAP CHINESE WATCH FROM HARDHAT AS THE SAME WATCH IS AVAILABLE FROM BLACKVIEW FOR $71 AND IVE ALSO SEEN IT ON TEMU FOR $40:.
28 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi there Allen,
Thanks for taking the time to share your experience — I’m sorry to hear how this played out.
Just to clarify a couple of points — we are absolutely a Gold Coast-based business.
In regard to your refund, I can see that this has already been processed, but I do apologise for the delay in communication. That’s not the standard we aim to provide.
On the product side, our watches are manufactured to our specifications and branded accordingly — while there are similar-looking products online, we can’t speak to the quality or legitimacy of those.
I’ve also reached out to you directly via email to follow this up and make sure everything has been properly resolved.
Johnny
Hard Hat Australia
Packaging was simple but the watch…
Packaging was simple but the watch inside was spotless. No scratches, no marks. Exactly what I ordered.
25 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Appreciate that, Martin!
Glad to hear everything arrived spot on — that’s exactly how it should be.
Enjoy the watch, mate!
Johnny Hard Hat
Wore it to a work event and someone…
Wore it to a work event and someone asked where I got it. That was enough for me to leave a review.
21 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Love that, James 😂
Nothing better than getting asked about it in person — that’s what it’s all about.
Appreciate you taking the time to leave a review, legend!
Hard hat big rig bad dig.
Brought the hard hat big rig for my son for his birthday and only lasted a week before it wouldn't work, received a replacement and not working either. Wouldn't recommend these to any one.
9 de março de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Michelle,
Really sorry to hear this — especially after already receiving a replacement. That’s definitely not the experience we want for you or your son.
I’ve personally reached out to you via email so I can step in and get this sorted properly for you. We’ll make sure you’re looked after and find a solution that works.
If you can reply to my email when you get a chance, I’ll handle everything from here.
Johnny
Hard Hat Australia
I purchased a 2-for-1 watch package
I purchased a 2-for-1 watch deal and only received one item—the second watch never showed up.
I’ve emailed multiple times and have been completely ignored. Customer service is an absolute joke. No replies, no updates, no accountability.
Then they have the nerve to claim they tried contacting me? That’s complete rubbish. My email works perfectly fine and is checked daily. I’ve even sent another email and, surprise surprise, still nothing.
At this point, this feels like nothing more than a scam. Take people’s money and disappear.
Avoid this company at all costs. I would not recommend them to anyone.
3 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Jeremy,
Thanks for your feedback — I’ve taken the time to look into this for you.
I can see our team did attempt to respond earlier, however the email wasn’t successfully delivered as your inbox was full at the time. We’ve since followed up again and requested confirmation of your shipping address so we can get the second watch sent out to you as soon as possible.
Just to reassure you — this isn’t something we’d ever leave unresolved, and we’re ready to get this sorted for you straight away.
Once you confirm your details, we’ll have the second watch on its way without delay.
Johnny
Hard Hat Australia
Not particularly durable at all.
It is important to stress that this review is not aimed at any staff, packaging, postage or anything like that.
I got the sport model in January as the price was good and the both the weight and functionality suited me - although it is important to add that it is very basic and some of the personal health data it gives is just not accurate.
I normally work in some areas where you need something more rugged and this seemed like a no-brainer. Within a few days the bar that holds the strap came out while I was walking but was fortunate to see it. It was an early red flag but I liked it and cracked on. A few days ago the bar snapped completely and that was tha. It hadn't been dropped, hit or whatever else etc and it feels like a let down.
The advert with a track vehicles going over the watches to prove durability just seems a bit amusing now.
15 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Thanks for taking the time to write this out, TK — genuinely appreciate the honest feedback.
Really sorry to hear about the strap bar issue, that’s frustrating and not what we want for anyone, especially when you’re relying on it in tougher work environments.
Totally get your point as well — if something’s marketed as tough, it needs to back it up in real use. I'd just like to add that the sports model is not made extra tough like the other watches.
If you’re open to it, shoot me an email at support@hardhatwatches.com.au
and ask for Johnny — I’ll personally jump on this and get it sorted properly for you.
We back our gear and I’d like the chance to turn this one around.
— Johnny, Hard Hat Australia
Ordered on a Monday
Ordered on a Monday, arrived by the following weekend. Looks exactly like the pictures. Simple and sharp.
15 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Love that, Demi.
Quick delivery, exactly how it should be. Thanks for the support!
— Johnny, Hard Hat Australia
Arrived in 6 days to Birmingham
Arrived in 6 days to Birmingham. Strap needed one adjustment and then it sat perfectly. Wearing it daily now.
12 de abril de 2026
Opinião espontânea
Resposta da Hardhatwatches
Hi Alex,
Thanks for the review — great to hear it arrived quickly and you’ve got it fitting perfectly.
Even better that it’s getting a solid daily run 👍
Appreciate the support!
— Johnny, Hard Hat Australia
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