Really pleased with my purchase from Harper Kendall. I ordered the 4-band puzzle ring and it feels substantial, well made and looks even better in person. The ordering process was straightforward, del... Ver mais
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Leia as opiniões dos outros
Perfect ordering and delivery process. Just what I wanted. Brought an anchor/marine link, puffed chain bracelet. Only thing that could have made the decision easier is if it would have included a wei... Ver mais
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... Ver mais
RIP OFF! Do NOT buy from this company. I purchased earings for £149 for my daughter to wear at her wedding. Harper Kendall have refused to exchange them and also refused to acknowledge that the identi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
Informações de contacto
22 Hatton Garden, EC1N 8BA , London, Reino Unido
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4,2
Bom
136 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The website is easy to navigate
The website is easy to navigate and I got my wife a 9ct. tri-gold necklace and got earrings in 9ct and Mother of Pearl for our friend. They arrived beautifully boxed in plenty time for Christmas.
6 de dezembro de 2023
10/10
“HK” undoubtedly must receive an Honorary Doctorate award for outstanding customer experience, professional integrity and support. Plus a humongous 10/10 for authenticity across their entire product range. It don’t get any more genuine than this!! Wow 🤩 #MoneyWellSpent ♥️
31 de outubro de 2023
No engraving-disappointed
Ordered engravable bracelet with engraving for daughter’s birthday. When she opened it, it was not engraved. Huge disappointment.
10 de outubro de 2023
Resposta da Harper Kendall
Sorry to hear about your bracelet received without the engraving but we have checked your order and there was no message or note left on your order by yourself to mention the engraving hence why it was not completed. However please return your bracelet back to us and we will do the engraving for you immediately.
Excellent price and delivered on time
Excellent price and delivered on time
Would definitely recommend
10 de outubro de 2023
Over priced for the item received
Over priced for the item received. Same 9ct gold bracelet found multiple times for half price elsewhere on a few occasions
Devastated I didn’t shop around more.
How they can charge so much in comparison is crazy
3 de outubro de 2023
Ordered a belcher bracelet they sent a…
Ordered a belcher bracelet they sent a totally different item than illustrated on their website. When looking they have sent me the anklet they have pictured on their website not the bracelet which I actually like and ordered but they are stating they have sent out the correct item. So be careful when ordering from this company clearly the images on their website are not correct and you won’t receive the item you actually think your ordering.
16 de setembro de 2023
Opinião espontânea
Resposta da Harper Kendall
We are very sorry about your experience with the bracelet you ordered but we did send you the correct item and is not illustrated any differently on our website and is exactly as pictured and described not sure why you would assume it is an anklet when it is clearly a bracelet, we have an entirely separate section for Anklets on our site. However, it's always best to check the size and dimensions on the product description before ordering as that would give you a better idea of what the actual bracelet will look like once received. We have sold many of this style of bracelet and no customer has ever confused this for being an anklet or has ever decided to return it, but it's absolutely fine that you were not satisfied with your purchase and have decided to return it to us for a full refund. Again please accept our apologies for any inconvenience.
Lovely jewellery
14 de agosto de 2023
Quick response after error
16 de junho de 2023
Beautiful bletcher gold bracelet with…
Beautiful bletcher gold bracelet with heart. Really well made. Gorgeous packaging and delivery excellent.
23 de junho de 2023
Great service recomend 100 percent
Great service came when i was told kept me in touch with delivery recomend to anyne
1 de junho de 2023
Item I bought was not worth the money I…
Item I bought was not worth the money I paid I was then told as it was engraved I could not return it
8 de maio de 2023
Excellent quality
Excellent quality . Arrived quickly and well packed in a lovely case .
15 de maio de 2023
No contact whatsoever
No contact whatsoever . When trying to call the phone number provided on both their website , and Facebook page.. none of them work.
Then I tried to contact via messaging their Facebook (as it stated on their website as another form of contact ) , however when doing so , it didn’t go through .
I’m currently in the process of waiting for a refund . But I’m getting no answer what so ever? How do I solve this please. It’s quite ridiculous and I need a refund asap ( I had a tracking put on the parcel , and it was received by 01/02 this month. Which will make it 2 weeks in a few days since you’ve received the parcel back. I need the refund so we can go ahead with looking for other potential rings . As the wedding is now next week ! I need an answer.
2 de abril de 2023
Opinião espontânea
Resposta da Harper Kendall
We always instantly reply to any emails or messages either via our social media pages or by standard email messages we also always have a virtual live customer support available where our team will instantly any questions or queries. We have already replied to your emails and processed your refund and you would have received an email confirmation for this so please check your inbox if you can't see that email there then please check your Spam folder as that's where it has likely landed. We apologise for the delay and inconvenience but refunds do take some time to process and are not completed instantly.
Website clearly states that ring sizer…
Website clearly states that ring sizer is free postage and was charged postage by post office as I presume the incorrect postage fee was paid by Harper Kendall. Apparently they are unable to refund this expense to me, so overall not impressed with customer service!
26 de janeiro de 2023
Resposta da Harper Kendall
The ring sizer is free postage as described we are not sure why Royal Mail decided to charge you postage as we send out hundreds of ring sizers in the same way and have never experience any issues. However we already mentioned that we are quite happy to refund that for you but we not able to do that from our systems as that only allows us to refund the amount paid on your order but we refund the full amount via external payment system such as PayPal if you do not have Paypal then we would be to reimburse using any other method you provide to us. We apologise for any inconvenience.
Good value and service.
25 de janeiro de 2023
Good quality earrings
Good quality earrings
Timely delivery
Post purchase email a nice touch
23 de janeiro de 2023
Well recommend 👌
26 de dezembro de 2022
Good delivery time ad love the item…
Good delivery time ad love the item perchesd
21 de janeiro de 2023
Best price and best quality
Best price and best quality. They kept me informed of my shipment every step of the way and it arrived safely and was exactly as described.
5 de janeiro de 2023
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