Harron Homes Opiniões 1603

We were very pleased to meet Allison today at Chariots Keep. We found her very welcoming. Her knowledge of the development was second to none. She was very efficient and answered all relevant questions. She showed us round the site at the properties which we were interested in.
Thank you
Cynthia Rimmer

Since moving in, and prior to moving in John and Wayne on site have been super helpful. Alleviating concerns prior to moving in and helping get snagging resolved in a timely way. Thanks guys!

Natalie supported us to reserve the plot, she had incredible knowledge of the homes and Shelly then guided us through to completion (Doncaster) they have been absolutely incredible, nothing was ever too much trouble. Shelly is efficient, caring and attentive, she went above and beyond! We are so pleased with our house, it was spotless and felt like home the moment we entered. The site managers have also been amazing. We would 100% recommend!

Penny from the Riverdale park site has been nothing but incredible throughout the whole journey of buying a new property.
She has been incredibly helpful, reassuring and has gone out of her way to keep us involved.
Joe, from the site directly has been incredibly helpful and kind through this whole process.we wouldn’t be where we are without them.

Thank you both so much for being so kind and patient.

We purchased a Harron Homes property in 2024, expecting quality, but instead have faced ongoing issues including problems with the structural blocks and render, persistent garden waterlogging, and even mould appearing within the property.

Despite raising these concerns repeatedly – and even quoting the exact NHBC clauses that outline their obligations – Harron still refuse to act or provide meaningful solutions. Their aftercare has been dismissive and obstructive, leaving us to chase endlessly and escalate everything to NHBC.

The reality is once Harron have your money, the commitment to quality and customer service disappears. If we had our time again, we would never buy from Harron Homes.

Edit to address Harron’s reply:

Harron state that issues have been “investigated thoroughly,” but here’s the reality:

• Render/Blockwork – Harron agreed only to patch visible pops, while refusing to address or investigate the contaminated blocks, despite identifying them as a root cause.

• Garden Waterlogging – We submitted multiple photos of standing water next to the house, but Harron chose to inspect in summer when no rain had fallen, then declared “no standing water.” Their investigation focused only on topsoil, irrelevant to drainage obligations, or what we reported. NHBC Standards Chapter 5.2, Section 11 states ground levels must allow proper drainage away from the building.

• Mould – Harron admitted mould was caused by the house not being dried properly before handover, then dismissed this as “normal” and refused to fix it. This breaches NHBC Standards:
• Chapter 1.2, Section 2.1 – homes must be fit for occupation and free of contamination.
• Chapter 8.3, Section 12 – homes must be adequately dried out before completion to avoid mould and condensation.

Even after raising the exact clauses with Harron and questionning it, Harron’s closing statement has been “our position stands.” In other words: they admit the problems, but refuse to act.

These are simply the more serious of the snags, from a long list of others that remain unresolved.

This is not what buying a new home should be. Once Harron have your money, you’re left chasing, quoting NHBC standards yourself, and still being told nothing will be done.

Excellent service and communication from Charlotte at Shipley Lakeside. I already live on the site and had a great experience first time round and am delighted to be buying for a second time as it’s our dream home in an ideal location. I am sure just like last time Charlotte and the on site team will make it a smooth process.

We part exchanged for a Salcombe in 2024 at High Gables completing on one of the final plots of an estate that was primarily finished in 2021.

The part exchange team was fair and professional. While we hoped for a bit more for our previous property, the offer was reasonable. One suggestion would be to separate the part exchange offer from the reservation process to allow more time for financial consideration. Special mention to Alison who went above and beyond to help us secure the home and specifications we wanted.

What truly sets Harron apart is their aftercare. After hearing countless horror stories about new builds, we’ve been pleasantly surprised when dealing with the site team has been exceptional - addressing snags promptly, keeping us informed, and offering thoughtful extras like complimentary skips for our boxes and moving clutter.

Our home is beautiful - warm, thoughtfully designed and spacious. We had a professional surveyor inspect the day after moving in, who was impressed with the quality of finish considering the build timeline. We had 37 snags in total, mostly cosmetic, which Harron has been systematically resolving.

As second-time new build buyers, our experience with Harron has been night and day compared to our first. We couldn’t be happier with our new home!

We feel very lucky to live here and want to specifically thank Alison and Caroline for their outstanding support during the purchase process, as well as Phil and Mick on site for their exceptional aftercare and attention to detail. The team has truly made this experience special.

The only area for improvement is the handover process from the site team to customer care for final snags. While the site team addressed issues rapidly, once the remaining items were transferred to customer care, progress slowed considerably. We still have 2 outstanding items that were identified months ago - brickwork cleaning and a missing bush from the original landscaping plan - which have proven difficult to get resolved through the customer care system.​​​​​​​​​​​​​​​​

Terrible site aftercare from them. We are on the Hockley Croft estate in Langthorpe and have had to endure for months looking at the eyesore of a pallet of skips, rubble, fencing . What was supposed to have been cleared age ago. Not that hard to remove a skip but after 7 years of work doing this site it really does not surprise me. Sort this out Harron Homes!!

False promises and lies

If you have a problem expect to be ignored

Honestly, can’t praise Ann enough. From the moment we walked into the sales suite at Brierley Heath, she was so warm, welcoming, and just genuinely lovely.

We’d spoken to lots of other people at different developments, and none of them came close to how helpful and kind she was.

What really reassured us was when she mentioned she’d worked for other companies before and said, genuinely, that Harron Homes are amazing to work for and how she admired the homes they build. You could just tell she meant it, it didn’t feel like she was saying it to make a sale. She talked us through everything that comes included with the house (which would be extras with other companies) and was really honest about what to expect. Her passion and honesty gave us a lot of trust in her and made us feel confident that buying from Harron was the right decision.

She explained everything clearly, answered every random question we had, and never made us feel rushed or pressured. We honestly didn’t think we’d be able to get our dream home, but Ann made it feel possible. She put us in touch with brilliant brokers and a great solicitor, and it just made the whole thing so much easier than we ever imagined.

Even though we’re still waiting for the house to be built, she keeps us updated every week. You can tell she actually cares about how things are going for us, and that means a lot when you're going through something this big.

People like Ann make a huge difference, and we’re so grateful she’s the one helping us through this. Can’t wait to see the house finally come together, we feel really lucky to have her guiding us through it.

Many thanks!
Dean and Jodie @ Plot 25

We have been in our new home for two months now and can honestly say we are so happy. The whole on site team on our development (Shipley Lakeside) are great. From our initial enquiry to getting our snags sorted, the site trio that we deal with have been brill. So happy we moved here and so happy we chose Harron.

I have had my eye on getting a lakeside house at Shipley since February.
Charlotte in the sales suite has been wonderful to work with during the whole process, so friendly and helpful and checking in regularly to ask how my own house sale was progressing. Anyone that I have spoken to from sales to construction people when I was shown around a similar home have been really personable.
Due to personal circumstances I have now had to decide to move elsewhere but I have to say that my experience this far with Harron was wholly positive.

I was left with a damp floor which destroyed the flooring and they refused to repair it
Make sure you do your snagging ASAP otherwise it will be a terrible experience

Had a fantastic meeting on site to review our new house - Its not often developers invite you to see your house in the making (Harron Homes are clearly proud of their product) - Sylvia has extended that invitation twice with a third opportunity to witness the electrical install next week along with Lee & Chris (Site Managers) who have been very accommodating, giving us the comfort of knowing we will be handed a brilliant HOME. A special thanks to Sylvia who right from the beginning has kept us well informed, providing constant feedback along with facilitating in our upgrades and finishes with the added bonus of progress pictures - We are nearing the end and are looking very much forward to enjoying our new space. (Juan & Jill)

We moved in at the end of February 2025. We had some communication issues just before moving in due to staff changes in the sales department. However after moving in Aaron and Bev (Site Manager and Assistant Site Manager) have been really approachable, helpful and willing to discuss and resolve any snags or issues. Bev has worked through our snagging list and kept us updated on progress throughout. We love the house, the estate is really peaceful, and the neighbours are genuinely nice people.

Throughout the whole experience of buying our house I felt like we were very well looked after. There has been the typical snagging and arranging of workers to come and fix them but all our snagging has been very minor stuff. The house itself has been finished to a high quality and we had great experience with all staff members. Notable people we’ve engaged with are Jeanett, Julie-Anne, Paul and Joel.

We’re in the process of buying a home at Shipley lakeside.
We can’t thank Charlotte enough for everything she has done for us!

We couldn’t decide between 2 styles so Charlotte guided us to near by show homes so we could go and look.
This was great and helped us make our firm decision. We then found the plot we liked was a year away before completion.

We are over the moon we have been able to early bird reserve the home we really want. It’s being security and excitement knowing we are first to be notified about the plot we really wanted. The home isn’t ready to reserve officially for a few more months. It’s early bird reservations is something new to Shipley and we are the first to do it! It’s such a great option for us. It’s so reassuring we will get that plot.

The area is stunning and everyone is so friendly. Charlotte has stayed in contact with us throughout and been so so helpful. Lovely character and keeps us informed throughout. Can’t wait to continue our journey with her.
xx

Make all their promises through the sales process. Tell you things will be done etc etc. Then when it comes to dealing with matters they simply refuse with excuse after excuse. Take forever to do anything. Refuse to hold a meeting with management. Honestly Keepmoat have better service than these cowboys.

I popped into your Carlton development in early march to be met by your sales lady Carol. I explained that we probably wouldn’t be moving until next year and would be really interested in the Walkworth show home. Carol asked if we had seen any others i explained we had but we didn’t want to be in the middle of an estate. Carol advised me to have a drive down the back roads of Carlton and find the development which I did! Long story short we have been in our home 2 weeks and we love it! We love the Salcombe home we bought and our views are amazing! I can honestly say if it wasn’t for Carol we wouldn’t have bought a property on this development. She is a little gem. Also, I need to mention Ben who works on your site, he is so helpful, very friendly and an asset to your company.

Taking them to court due to a breach of contract with our neighbours! They have built a summer house bigger and wider and their house! Absolutely over shadows our garden and completely ruined it. It states in the contract that this isn’t allowed but yet harron homes haven’t taken action! Completely ruined living here