Daniel Harris for BYD was brilliant from start to finish from test drive to final purchase and handover of my new car. He was very professional, knowledgeable, explained everything clearly, and was a... Ver mais
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I collected my new car from Hartwell Hereford. On arrival everyone was friendly, welcoming and I was seen promptly. I was nervous making the journey home having never driven an electric or an aut... Ver mais
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I purchased a Ford Transit from Dunstable . It was sold to me with a warranty provided by a Third Party called AutoTrust. The salesman Vinny was brilliant I part exchanged my Vauxhall Vivaro which... Ver mais
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Extremely poor service from Hartwell plc (Watford and Hemel Hempstead)in fact the worst experience of buying a new car in 30 years. I ordered a new Ford Puma Gen E in September 2025. I received numer... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hartwell Plc offers new and used cars and vans, servicing parts and accessories across the UK.
Informações de contacto
OX13 6FD, Reino Unido
- 01865 861300
- contactus@hartwell.co.uk
- hartwell.co.uk
3,1
Aceitável
400 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 65% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent & very quick service received…
Excellent & very quick service received from Chris Clarke, from first walking onto the forecourt through to completing our purchase!
28 de julho de 2026
Opinião espontânea
Daniel Harris for BYD was brilliant…
Daniel Harris for BYD was brilliant from start to finish from test drive to final purchase and handover of my new car. He was very professional, knowledgeable, explained everything clearly, and was a really nice guy to deal with. Thank you so much!
27 de agosto de 2026
Opinião espontânea
Complete lack of communication
Complete lack of communication
My brother had a Motbaility car leased from Hartwell Kidlington and after three years his car had its first MOT, which as we were told it did not pass due to the one of the lights shining in the wrong direction. Even though according to the lease's contract Hartwell would do all the health checks and repairs for free, and even though the light was working so it never required being touched by anybody, Hartwell told Motability that my disabled brother, who after his stroke is still partially paralysed on his right side and have only proper use of one hand, must have tampered with the light and because of this competely baseless statement Motability refused to pay for the repairs telling us to ask Hartwell to do the repair. Unfortunately for weeks Hartwell did not bother to answer any of my emails requesting the information how the MOT light failure could be rectified. All information I had was that the person doing the MOT was blaming my brother for the light fault. Since the light was working before and after the MOT, I suspect that it was the same person that during the MOT did something wrong and consequently tried to blame my brother. This was confirmed when another statement was issued that the light could have not been installed like this in the Ford factory because the light bulb would burn out in few hours. This would mean that my disabled brother would be changing the light bulb every few hours to keep it working, intead of taking it to Hartwell for free repair. Cutting long story short after weeks of no communication and after the lease was over and my brother had to return his car to Hartwell, I received an email from Ms Georgina Forbes
Company Secretary & Head of Legal Services of Hartwel plc offering help. All too little and too late and I can only say here what I said to Ms Forbes: Hartwell plc should not be used by Motability as they are definitely not qulified to deal with disabled people.
23 de agosto de 2026
Opinião espontânea
I have had a Number of vehicles from…
I have had a Number of vehicles from Hartwells in Banbury. Colin and the team have always looked after me from sales to service. I will return for my next one soon.
3 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your lovely review, Gillian! It’s fantastic to hear that you’ve chosen Hartwell Banbury for a number of vehicles over the years and that Colin and the team have consistently looked after you, from sales through to servicing.
We really appreciate your continued loyalty and support, and we’re delighted to hear that you’ll be returning to us for your next car. We look forward to welcoming you back soon! 🚗😊
It was a great decision to buy BYD from Hartwell!
I would like to put on record my sincere appreciation for the excellent way Hartwell handled my recent issue with the driver’s seat in my BYD Seal.
In particular, Hartwell deserves real credit for persuading BYD to review its original stance and agree to replace what I considered to be a defective driver’s seat after only 15,000 miles. That was a very welcome outcome.
At the same time, my Seal was serviced, and the entire experience was handled efficiently and politely throughout. Mohamed took care of every detail, kept everything moving smoothly, and ensured the work was completed ahead of schedule. I was also able to return the loan car at my convenience, which was excellent customer service.
Having bought my Seal Excellence from Hartwell two years ago, I can honestly say that I am still delighted with it. Over the years I have owned new, top-of-the-range cars from Tesla, Jaguar, BMW, Mercedes and Audi, and I can genuinely say that the BYD Seal Excellence is outstanding value for money — well designed, well made and an exceptionally impressive car.
For anyone wavering about whether to buy a BYD, I can genuinely recommend both the car and buying from Hartwell. For me, it has been a great decision.
9 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for taking the time to leave such a detailed and thoughtful review, Alan. We’re absolutely delighted to hear how pleased you were with the way Hartwell handled the issue with your BYD Seal and, in particular, that we were able to work with BYD to reach an outcome you were happy with.
It’s also fantastic to hear that Mohamed looked after you so well, keeping everything running smoothly, completing the work ahead of schedule and making the loan car arrangements as convenient as possible. We’ll be sure to share your kind words with him and the wider team.
Your comments about the BYD Seal Excellence are especially appreciated, particularly given your experience with a number of premium manufacturers. We’re thrilled to hear that, two years on, you’re still so delighted with your car.
Thank you for your continued trust in Hartwell and for your recommendation. We’re very pleased that choosing your BYD Seal from Hartwell has been such a positive decision, and we look forward to looking after you for many years to come.
Fantastic
Fantastic! Colin helped us with our new car. From start to finish he showed pure professionalism and helpfulness. Thankyou for all help and advice. A wonderful service
21 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your wonderful review, Gail! We’re delighted to hear that Colin looked after you so well and provided such a professional and helpful service from start to finish.
We’ll be sure to pass your kind words on to Colin – he’ll be thrilled to know that his help and advice made such a positive difference to your experience. Thank you for choosing Hartwell, and we hope you enjoy your new car! 🚗😊
10/10 experience for a recall on my…
10/10 experience for a recall on my car. Team we're really good and got everything sorted in really quick time.
10 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you for the fantastic 10/10 review, Thomas! We’re really pleased to hear that our team made the recall process quick, straightforward and hassle-free for you. We’ll be sure to pass your kind comments on to the team. Thank you for choosing Hartwell, and we look forward to looking after you again in the future!
Great service
From start to finish with my
Purchase I found it very easy and the team were super helpful and kept me up to date throughout the process.
Love my new car just what I was looking for.
16 de janeiro de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your lovely review, Lauren! We’re delighted to hear that your car-buying experience was easy and enjoyable from start to finish. It’s fantastic to know that our team kept you updated throughout and were there to help every step of the way.
Most importantly, we’re thrilled that you found the car you were looking for and that you’re loving your new car! We hope you enjoy every mile and thank you for choosing Hartwell. 🚗😊
I collected my new car from Hartwell…
I collected my new car from Hartwell Hereford. On arrival everyone was friendly, welcoming and I was seen promptly.
I was nervous making the journey home having never driven an electric or an automatic car before but the salesman talked me through the features and made sure I was confident before leaving.
The car itself is great and made the 200 mile journey home without needing to stop for a charge - Just like the sales assistant said it would!
Ive previously bought a car from Hartwell Grimsby and had a very similar experience and I’ve visited Hartwell Scunthorpe and also found them to be a friendly and accommodating team there.
23 de julho de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your fantastic review, Toni-Lee! It’s wonderful to hear that the team at Hartwell Hereford made you feel so welcome and took the time to make sure you felt confident and comfortable before setting off in your new electric car.
We’re especially pleased to hear that your 200-mile journey home went exactly as planned! It’s great to know that the car has lived up to expectations and that you’re enjoying your new drive.
We also really appreciate your continued trust in Hartwell, having previously visited our Grimsby and Scunthorpe teams too. We’ll be sure to share your kind comments with everyone involved. Thank you for choosing Hartwell, and enjoy your new car! 🚗⚡
recently used Hartwell Banbury for a Service
recently used Hartwell Banbury for a Ford Service the staff are friendly and very helpful and keep me informed throughout the day
5 de junho de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you for your lovely review, Mr Ellis! We’re delighted to hear that you had such a positive experience with our Hartwell Banbury team. Keeping our customers informed throughout the day is an important part of the service we provide, so it’s great to know this made a difference. We’ll be sure to pass your kind comments on to the team. Thank you for choosing Hartwell!
Had my daughter's car MOT'd at the Hereford branch
Had my daughter's car MOT'd at the Hereford branch, slick and efficient service with a smile, all good here.
9 de julho de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you for your great review, Ian! We’re really pleased to hear that the team at Hartwell Hereford provided a slick, efficient service and made the experience a positive one. We’ll be sure to pass your kind comments on to the team. Thank you for choosing Hartwell, and we hope to see you again in the future!
New car. Thanks Josh
Ordered my new Omada 5 hybrid from Josh at Grimsby. The whole process was so easy, service was fantastic. Love the car!!! Can't wait to collect on 1st September.
14 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your fantastic review, Lesley! It’s brilliant to hear that Josh and the team at Hartwell Grimsby made the whole process of ordering your new OMODA 5 Hybrid so easy and enjoyable.
We’re delighted that you love the car already and we’re sure the excitement is building for collection day! We’ll look forward to welcoming you back on 1st September. Enjoy your fantastic new OMODA 5 Hybrid! 🚗😊
A Brilliant, Hassle-Free Experience
Brilliant experience buying my car from Hartwell. The whole process was straightforward and hassle-free, and the team were friendly, helpful and professional throughout. I’m really pleased with the car and wouldn’t hesitate to recommend them.
18 de maio de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you for your fantastic review, Sam! We’re delighted to hear that you had such a straightforward and hassle-free experience buying your car from Hartwell. It’s great to know that our team were friendly, helpful and professional throughout the process.
We’re thrilled that you’re so pleased with your new car and really appreciate your recommendation. Thank you for choosing Hartwell, and we hope you enjoy every mile! 🚗😊
Was looking to purchase a Ford Kuga and…
Was looking to purchase a Ford Kuga and had recommendations to deal with Hartwell motor group, I am glad I took the advice, first contact was very welcoming and good communication from the dealer proceeded to find the right car for me, they went above and beyond to help and accommodate in any way they could, there was a first class choice of very well presented vehicles and left me in know doubt Hartwell was where I wanted to purchase,So thank you Hartwell @Kidlington for a throughly engaging experience in purchasing my new car I would not hesitate to recommend your dealership to anyone.
16 de julho de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your fantastic review, Steve! It’s wonderful to hear that you were so well looked after throughout your search for your new Ford Kuga. Our team at Hartwell Kidlington will be delighted to know that their communication, attention to detail and willingness to go above and beyond made such a positive impression.
We’re thrilled that you found the right car with us and that the whole experience left you feeling confident in your decision to choose Hartwell. Thank you for your recommendation, and we hope you thoroughly enjoy your new Kuga!
Had paint work done on son car
Had paint work done on son car, very good service and great job, thank you Hartwell
12 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you for your fantastic review, Paul! We’re really pleased to hear you were happy with the service and the quality of the paintwork on your son’s car. We’ll be sure to pass your kind comments on to the team. Thank you for choosing Hartwell, and we hope to see you again in the future!
Service and MOT
Had car serviced, wonderful friendly cheerful staff.
18 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you for your lovely review, Michelle! It’s fantastic to hear that you had such a positive experience with us and that our team made you feel welcome. We really appreciate your kind words and look forward to seeing you again when your car is next due for a service.
Have bought a number of vehicles and…
Have bought a number of vehicles and had them all maintained by Hartwell, never had an issue that wasn't overcome for a reasonable price in a reasonable timescale.
18 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Thank you so much for your fantastic review, Thomas. It’s wonderful to hear that you’ve trusted Hartwell with several of your vehicles over the years and that we’ve consistently been able to provide a reliable service at a fair price and within a reasonable timescale. We really appreciate your continued loyalty and support, and we look forward to looking after you and your vehicles for many years to come!
Chris and Mark were both superb…
Chris and Mark were both superb throughout the entire process and made exchanging my beloved Ford Kuga for an explorer a seamless and easy transition. Excellent quick communication through the process and the car was ready freshly valeted and charged up for me to collect.
11 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Hi Timothy, Thank you for your fantastic review! It’s wonderful to hear that Chris and Mark made the transition from your beloved Ford Kuga to your new Explorer so seamless and straightforward.
We’re delighted you were happy with the communication throughout the process and that your Explorer was ready, freshly valeted and fully charged for collection. We hope you absolutely love your new car! 🚗⚡
We’ll be sure to share your kind feedback with Chris and Mark. Thank you for choosing Hartwell!
Excellent service
Excellent service, not pushy but informative, especially our salesman Stuart Cresswell @ Hartwell Ford Grimsby. Straight forward answers. Very good experience overall.
11 de agosto de 2026
Opinião espontânea
Resposta da Hartwell plc
Dear Mr Hutchinson, Thank you for your fantastic feedback! It’s great to hear you had such a positive experience at Hartwell Grimsby.
We’re especially pleased that Stuart provided informative, straightforward advice without any pressure. We believe buying a car should be an enjoyable and transparent experience, so it’s fantastic to know Stuart delivered exactly that.
We’ll be sure to pass your kind comments on to Stuart. Thank you for choosing Hartwell Grimsby, and we hope you enjoy your new car! 🚗⭐
We were lied to about the Fiesta…
We were lied to about the Fiesta reliabilty by the sales
cowboys and the service lot were as bad.
They would not give us the money back and we are not able to sell this Ford rubbish.
Please do not use this dealer
16 de novembro de 2025
Opinião espontânea
Resposta da Hartwell plc
We’re sorry to hear that you feel this way, Paul. We take feedback like this seriously and are disappointed to learn that you were unhappy with both your vehicle and your experience with our sales and service teams.
We would welcome the opportunity to look into the concerns you’ve raised and understand what happened. Please contact our Customer Care Team directly with your vehicle and contact details so we can investigate this further and work towards resolving your concerns.
Thank you for bringing this to our attention.
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