Harvey Norman United Kingdom - Flagship Store Merry Hill Opiniões 

966
•
TrustScore: 4.5 em 5

4,5

Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX Brierley Hill, Dudley, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jayden was excellent in guiding us around, sharing information and answering our questions, which led to us returning the following day to buy our TV. Jayden made us think about where the TV should... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Veronika was amazing!! We came in for a MacBook and wanted to pay via the Humm finance option but we had issues online so headed instore. Unfortunately we were unsuccessful but due to Veronika's excel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen . Harvey Norman wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the moment we walked in the door we felt valued. Staff were friendly and attentive but not pushy. There was a vast selection of goods available which were well displayed. In particular Bradley so... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de departamentos
  2. Loja de computadores e acessórios
  3. Loja de dispositivos electrónicos
  4. Loja de móveis
  5. Loja de roupas de cama
  6. Loja de sofás

Escrito pela empresa

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Informações de contacto

  • Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, Dudley, Reino Unido

  • 0121 630 1590

4,5

Excelente

TrustScore: 4.5 em 5

966 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

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4,5

Todas as opiniões

(966)

1025 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Gary was great at merry hill

Gary was great at merry hill, helped my sister with a phone a few months ago and served me today.

4 de junho de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Aman,

We are so pleased to hear about your positive experiences with our team member. Thank you for sharing!

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

Mario at the Merry Hill store was…

Mario at the Merry Hill store was brilliant - friendly, professional and knowledgeable and made the process of purchasing my camera all that more special!

28 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Francesca,

We're so glad to hear our team provided such a positive and special experience for your camera purchase. Thank you for sharing!

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

Very helpful staff specially Jayden he…

Very helpful staff specially Jayden he gave us all information which we need 👍🏻😇😇

30 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Prabhjot,

We're so glad our team provided you with all the information you needed. We appreciate your kind words!

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

Kenny and Amy were very very helpful

Kenny and Amy were very very helpful. Kenny spent a lot of time ensuring we could get the siemens products we wanted and gave us competitive pricing. All the staff we encountered were really lovely and helpful.

29 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Peter,

We're so happy to hear our team provided such helpful service and competitive pricing. We appreciate your wonderful feedback!

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

First class attention with competitive

First class attention with competitive, knowledgeable assistance. Assistants Jayden and Sufail are a credit to Harvey Normans training and customer service ethos. Delivered product as arranged, with careful handling of placement with the home. Having previously dealt with the company when living in Ireland it is fantastic to avail of Harvey Norman's presence in the UK.

21 de maio de 2026
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logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We are so pleased to hear about your excellent experience and the first-class attention you received. It's wonderful to know our team's assistance and careful delivery met your expectations. We appreciate your kind words.

Kind Regards,
Conor

Classificada 5 em 5 estrelas

I was in Harvey Store

I was in Harvey Store, Merry Hill, looking for computer services and I found Mr Matthew, who was a reliable, very nice and helpful employee. Thank you very much for help and solving my problem quickly. Henry

26 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Henry,

We're so glad to hear about your positive experience at our store. We appreciate you sharing your kind words about our team member's helpfulness. Thank you for your feedback!

Kind Regards,
Conor

Classificada 1 em 5 estrelas

Very bad experience with Norman…

Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.

The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.

After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.

26 de maio de 2026
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logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Mohammad,

We are truly sorry to hear about the significant delay and lack of communication regarding your fridge order. We understand your frustration with the unfulfilled delivery and the need to constantly chase updates. We are reviewing our online order and communication processes to prevent similar experiences. Please email the details to our customer support team at customer@support.harveynorman.co.uk

Kind Regards,
Kevin

Classificada 4 em 5 estrelas

Staff Muhammad was very good gave me a…

Staff Muhammad was very good gave me a good price, and was very helpful all the way.

26 de maio de 2026
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logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Evangeline,

We are glad you had a positive experience. We appreciate your kind words.

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

I had my first online shopping…

I had my first online shopping experience with Harvey Norman and it was excellent. The phone customer service was very good, and Jonathan was especially helpful throughout the process.

I purchased the Bang & Olufsen Beoplay Eleven earbuds at the best price available in the market. The order arrived in just 2 working days with great packaging, and the product was delivered in excellent condition.

Definitely going to shop again. Thank you!

20 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Hemalkumar,

We're so pleased to hear about your excellent first online shopping experience with us! It's wonderful that you found our customer service helpful and received your order quickly and in perfect condition. We appreciate your kind words and look forward to serving you again.

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

First Visit

Visited the store on Monday found the staff courteous and helpful especially Mario who is a real asset and helped me choose the right mobile for my needs also Gabran sorted out the technical details! Went back to the store today and purchased a bed and also found Bradley was a great help

18 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Ian,

We're so glad you had a positive experience in our store! It's wonderful to hear our team provided such helpful and courteous service. Thank you for your feedback.

Kind Regards,
Kevin

Classificada 5 em 5 estrelas

Nellie was extremely helpful

Nellie was extremely helpful. And knowledgeable, thank you for all your help,!! Nellie deserves a raise!!!

18 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Emma,

We're so glad to hear our team provided such wonderful assistance. Your kind words are truly appreciated!

Kind Regards,
Conor

Classificada 5 em 5 estrelas

Nellie was so charming

Nellie was so nice and made our experience unforgettable. No one needs to bring such charm to their role but she did and it was a delight.

18 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Chris,

We are so glad to hear our team made your experience unforgettable! We appreciate you sharing your kind words.

Kind Regards,
Conor

Classificada 5 em 5 estrelas

Great customer service from macey at…

Great customer service from macey at Brierley Hill store. Took her time to explain range of shark hoovers and demonstration provided.

17 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We're so glad to hear you had such a positive in store experience. We appreciate your kind words!

Kind Regards,
Conor

Classificada 5 em 5 estrelas

Emily was really helpful today when me…

Emily was really helpful today when me and my mum came in to buy a new table and chair set. The experience was really easy and straightforward. Thank You

17 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Mica,

We're so glad to hear you had such a positive and easy experience finding your new table and chair set. Thank you for sharing your kind words!

Kind Regards,
Conor

Classificada 5 em 5 estrelas

Lounge furniture…

I was looking for new furniture for my recently decorated lounge. Went into Harvey Norman and was assisted by Prescious a knowledgable salesman. Tried various chairs etc and bought a 2 seater sofa and 2 single chairs, all with reclining/massaging and lazy boy features in the colour I wanted. Being delivered tomorrow and I am well pleased. Thank you Prescious.

17 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Diane,

We're so glad you found the perfect furniture for your lounge and had such a positive experience with our team. We appreciate your kind words. Thank you for sharing your feedback!

Kind Regards,
Conor

Classificada 5 em 5 estrelas

Buying new phone

Matthew was very helpful

15 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Geoffrey,

We're glad to hear that our team was helpful. Thank you for your kind words!

Kind Regards,
James

Classificada 5 em 5 estrelas

Gary was very helpful.

Gary was very helpful.

13 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Beverley,

We're glad to hear our team member was very helpful. We appreciate your kind words.

Kind Regards,
James

Classificada 5 em 5 estrelas

We made our initial decision to…

We made our initial decision to purchase a new iPad based on previous experiences with Harvey Norman. We were not disappointed Gary went through our requirements and made suggestions on which model to choose and the necessary additions. The iPad was set up for and we were really impressed with Gabran who set the iPad up and was very patient and extremely polite as technology is certainly alien to me. All in all a very pleasant experience

8 de maio de 2026
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logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Pater,

We're so pleased to hear about your positive experience with us. It's wonderful to know our team helped you find the right iPad and ensured a smooth setup. We appreciate your kind words.

Kind Regards,
James

Classificada 5 em 5 estrelas

You have the best salespeople.g

Since you have all the items you need for your home in your stores

13 de maio de 2026
Opinião espontânea
logótipo da Harvey Norman United Kingdom - Flagship Store Merry Hill

Resposta da Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Tofigh,

We're glad you were happy with our comprehensive selection for your home needs. Thank you for your review!

Kind Regards,
James

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