Harvey Norman United Kingdom Opiniões 

Staff were supportive and helpful in providing advice
Mario is amazing

Tried purchasing a TV, after taking the money they told us it was out of stock in the UK and had to be shipped from Ireland, then they contacted us again saying that it was out of stock there too and they offered us one of the models they keep in display for the full price.
We asked for a discount, they only offered 10% we discussed it down to 20% however when we accepted they told us they were wrong and the model we wanted was not available and offered us a different one, still a display model for only 10% discount not willing to go any lower, bare in mind the TV was a more expensive one, the total price after the discount was higher then the starting price of the one we wanted.
We then asked for a refund and it's been 2 weeks and we still haven't got our money back.
We requested the refund on the 14th of August

We needed to replace our old Miele washing machine for which we had a replacement plan but wanted to view the options available in person rather than just online.
The Merry Hill branch carried a full stock range and the sales assistant Danyal Ali was extremely helpful in demonstrating the characteristics of the model range demonstrating his knowledge and providing advice suitable to our circumstances and deserves a mention as we purchased under our plan

2 guys brought mattress into room and took wrapper off and even raised the headboard to suit new mattress.

Ordered a tumble dryer which took over 3 weeks to a arrive. Then arrived broken, called the driver to come back to collect as advised by store for them to say no they are over 1 hour away, they left my property 20 minutes before hand. No collection available for another 4 weeks, no apology or offer of compensation or a send a new machine asap.

Ended up using the items warranty which was done very quickly but no help from the store itself.

Demi was incredible had lovely customer service and was honestly
incredible.

We were about to buy new washing machine, tumble drier and dishwasher. Normally this would have been an internet purchase, but with the huge choices/ price span available, thought we'd take asvantage of the new Sutton Coldfield HN store so we could touch and open doors on the products!
Steve was our salesguy and wasvery knowledgable on the various manufacturers, checked stock (we needed the washer quickly). We had a couple of chouces and went away to think it through over a coffee and check internet prices.
We decided that buying from a local store was worth the slightly higher price than internet sourced, placed the order Saturday afternoom, took deluvery Monday morning, with all old equipment removed, new equipment installed, tested and all waste removed.
The install crew were first class and eveeything was done in an hour.
Long review I know but key take aeays- there's nothing like seeing what you're buying- technical help/ advice is very worthwhile/ paying a bit more for great service is worth it.

A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a great deal and made everything so straightforward. After we ordered he kept in regular contact with updates, and even fixed an issue (my fault) at the very last minute when he really didn’t have to. Perfect example of someone going above and beyond, and a credit to Harvey Norman ⭐️ Thanks Davy!

Purchased a laptop recently from the Merry Hill Flagship Store and found excellent customer service given by Demi, Mario and Jordan. Demi was so nice/ professional answering any questions I had regarding the products.
Well done.

Tanyum and Dillon were so helpful when my wife decided to update her iPhone and iPad. Good price and excellent service- I would recommend.
Tracey was particularly helpful when we decided to replace our bed and mattress. Knowledgeable and friendly service- I would recommend.
Thank you to all of the above staff.

We have all done it before...A trip to Harvey Norman to look for new suitcases, and I purchased a new Vacuum Cleaner!
The store is relatively new to Sutton Coldfield, but I recommend you all visit. Spacious, clean and welcoming. Top marks to Louise Terrett who was on electricals, and gave me the sad news that they do not sell suitcases! However, she was stood next to a well known vacuum that I had been researching for months, and as a "Display Model" was duly reduced. After a demonstration and after many questions, I paid for they vacuum. Louise was a breath of fresh air. Helpful, professional, honest, and had a sense of humour, even helping to pack the vacuum and transport it to my car. Nothing was too much trouble. She is a credit to Harvey Norman and I absolutely recommend a trip to the store, and seek out Louise. She is what Customer Service is all about! Priceless.

Poor staff lack of interest lack of customer service and poor communication in my option very ignorant and no idea how to acknowledge a customer for a flag shop store it’s the worst store I’ve ever been in to try and spend money on a new iMac unmanned stands no staff and initial communication of “yeh you know what you want “ very unprofessional and list my custom and recommendations now

Very professional service and knowledgeable staff. Would definitely recommend the store.

I ordered the Dyson Supersonic Straight + Wavy Hair Dryer as a special 21st birthday gift for my daughter. Unfortunately, the hair dryer arrived with the curly hair attachments instead of the straight and wavy attachments that were clearly included with the product I purchased.

I contacted customer service before my daughter’s birthday, explaining the situation and asking if they could simply send the correct attachments at no extra cost. The hair dryer itself was exactly what she wanted, and I didn’t want to take away her birthday present.

The only solution offered was to return the entire item for a replacement, even after I explained that the gift had already been given. This is inconvenient, unnecessary, and very disappointing considering the mistake was theirs.

A premium product should come with premium customer service. Sadly, my experience was the opposite.

Great experience in the Holywood Exchange store today. Davy was very helpful in finding us our dining table. Great customer service.

Terrible experience purchasing two TVs. Was called to say they were out of stock, so offered an alternative. Why would you advertise and sell an item online if it is out of stock? Clearly their systems are not up to date. The they shipped the replacements immediately despite our request for a scheduled delivery at a later date. Now just hoping they turn up intact after being kicked around a warehouse for two weeks!

Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicated time to understand what I needed and find the best product for me.

Steve at the Sutton Coldfield store was so helpful! We needed our new tv delivered the same day and he made it happen. Great customer service!

Mario was super helpful and we purchased a lap top from him