Worst customer service ever. I ordered a phone for click and collect to the little island store as a present. It did not arrive on time after ringing multiple times and being told it would be delivere... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnits 9, 11, Eastgate Way, Castleview, Cork, T45 FC45 Cork, Cork, IE
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sankalp is an amazing advisor, bought the appliances for whole home and he was so professional and guided me through everything in detail . He is a Gem no doubt. Highly recommended
A empresa respondeu
We bought a new build home, so we needed the full range of kitchen appliances and were pretty lost at the beginning until we met Colin Madden at Harvey Norman in Little Island. We had an absolut... Ver mais
A empresa respondeu
Remalda was so approachable and put us at ease. She was so knowledgeable and demonstrated the sofa bed for us. We went away to think about it and then came back and found Remalda again and we comple... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- também em
- Loja de artigos domésticos
- Loja de computadores e acessórios
- Loja de máquinas de lavar roupa e máquinas de secar roupa
- Loja de mobília para quartos
- Loja de telemóveis
Sobre Harvey Norman Ireland - Little Island
Escrito pela empresa
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Escrito pela empresa
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Informações de contacto
Units 9, 11, Eastgate Way, Castleview, Cork, T45 FC45, Cork, Cork, Irlanda
- 021 5001500
4,1
Bom
335 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I feel cheated
Hello,
I'm wondering how long I have to wait for the product?
I went to the store and the product was out of stock, so your employee advised me to buy online and it would arrive very quickly. It was a birthday present so I did it. I did so and received an email saying the product was 11 days late.
I went to the store to explain this and received an email two days later saying the product was available for collection in CORK - Little Island.
I went to the store and it turned out the product was in Limerick?
Is this some kind of joke or something?
WHEN WILL I GET THE ITEM I PAID FOR?
27 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Szymon,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
Emma The manager is absolutely so…
Emma The manager is absolutely so friendly, understanding of our needs , went through every detail. Extremely helpful
27 de dezembro de 2025
Opinião espontânea
Resposta da Harvey Norman Ireland - Little Island
Hi Joy,
We're happy to hear that the manager was so friendly and helpful! We appreciate you taking the time to share your positive experience with us.
Many thanks,
Katie.
Very efficient service
Very efficient service, quick delivery. Highly recommended
30 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Patrick,
We appreciate you sharing your positive experience with us. We are so glad that you were happy with our efficient service and quick delivery!
Kind Regards,
Kevin
Staff professionalism
Staff professionalism, ready to answer me when I needed support with my order
29 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Abrahao,
We're happy to hear that our staff was professional and readily available to support you with your order. Thank you for your positive feedback!
Kind Regards,
James
Dishwasher
The delivery drivers were brilliant so nice and the install was perfect - great experience
28 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Ciara,
We appreciate you sharing your feedback. We're so happy to hear that our delivery drivers were brilliant and the installation was perfect!
Kind Regards,
James
Very good and fast delivery
28 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Ciara,
We appreciate you taking the time to leave this review; we are delighted you had a positive experience with our fast delivery service.
Kind Regards,
Kevin
Very good service.
I was rang at 8.30am to let me know what time they would be with me. Very good as i had loads to do that day so i could carry on with my day. They also came when they said they would and had job done in 15 minutes. Delighted with the whole service.
19 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi there,
We're happy to hear that you were informed of the arrival time and that the service was completed quickly, allowing you to continue with your day. We appreciate your positive feedback and are delighted you were pleased with the overall service.
Kind Regards,
Kevin
Resposta da Harvey Norman Ireland - Little Island
Hi Roger,
We're glad you found our click and collect service good. Thank you for your positive feedback; we appreciate it a lot.
Many thanks,
Katie.
Smooth click and collect experience
Was looking for a particular present for someone for Christmas. Harvey Norman had the item that I wanted at a competitive price. I did a click and collect order, received notifications when the items were ready and had a smooth, no-hassle collection experience.
22 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Pandabat,
We're happy to hear that you found the perfect Christmas present at a great price! We're glad your click and collect order and pickup went smoothly. Thank you for your positive feedback.
Kind Regards,
Kevin
Went online.....no queuing,no waiting…
Went online.....no queuing,no waiting just picked out what I wanted and it was delivered two days later 😀👍🏾
19 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi John,
We're happy to hear that you had such a convenient online experience! It's great to know you found what you wanted and received it quickly. Thanks for your feedback.
Many thanks,
Katie.
Careless behaviour of the Harvey Norman
I have bought a Sony Bravia System 6 Sound bar on 27 November 2025 and till date i.e 23 December 2025 i have not got delivered of the product they are keep repeating we have not received the product from the sony.
27 de novembro de 2025
Opinião espontânea
Resposta da Harvey Norman Ireland - Little Island
Hi Sumit,
We regret that you have not received your Sony Bravia System 6 Sound bar. Please email our customer support team the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie
Kind Regards,
Kevin
Quick and easy click and collect
Quick and easy click and collect, despite the Christmas madness.
20 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi there,
We're happy to hear that you found our click and collect quick and easy, even during the busy Christmas period. Thanks for your feedback.
Kind Regards,
Kevin
Delivery was a disaster
Delivery was a disaster. Could not contact DPD. No one to speak to - still waiting on my delivery even though it went out for delivery Tuesday. These companies NEED TO HAVE A CUSTOMER SERVICE PERSON AT THE END OF A TELEPHONE LINE. Not a bot or an email service.
Disaster.....in my opinion! I wish I had driven to collect now!!
Also Kinsale Rd was no better as put a deposit on 2 items i was told would be in stock in a few days - waited 19 days & still nothing in stock.....bought my toaster in Soundstore instead - exact same one & ordered my m.wave from little island.....still waiting after 9 days.
15 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Carmel,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Kind Regards,
James
I ordered it came when it said so happy…
I ordered it came when it said so happy out.
14 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Veronica,
We're happy you received your order as expected! Thanks for your feedback; it means a lot to us.
Kind Regards,
James
Items as described so all good there
Items as described so all good there. Downside was waiting 10 days with no reason given for delay. I also rang shop at little island for an update, first time i was left holding 15 mins while he checked but never came back. When I rang back he was gone to lunch. I left a message for him to return my call but this never happened.
9 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Brendan,
We appreciate you letting us know your order arrived as expected. We are sorry about the delay and the trouble reaching our shop. We'll review our communication to improve our service. Thanks for your feedback.
Many thanks,
Katie.
My superking duvet set arrived on tine…
My superking duvet set arrived on tine but when I opened it yesterday there was a big hole in the bottom corner . I was so disappointed. I will have to return the item
9 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Aisling,
Thank you so much for taking the time to leave this review. We are sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
I received a broken coffee machine and…
I received a broken coffee machine and when I called up they quickly got the replacement done.
3 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Sunil,
We appreciate your feedback and are glad we could resolve the issue with your coffee machine promptly by providing a replacement. Thank you!
Kind Regards,
Kevin
Their customer support its…
Their customer support its terrible.Told me something on the phone ,drove there an hour and a half just to be informed its not possible
28 de março de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Danny,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
Brutal to deal with, be
Brutal to deal with, online order placed with 2 products in store(little Island) 28/11/25 only to receive an email to say its delayed by 15 days and no further options offered, still unsure if Tablet will arrive for Christmas.
No response to emails
An update to the saga … they now emailed 13/1/25 and the end of the business day stating no product availability til after Christmas.
28 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Allen,
Thank you for taking the time to leave this review. We are very sorry to hear this, if you can e-mail the details of this to customer@support.harveynorman.ie we can have this looked into with our teams.
Many thanks,
Katie.
Superb quality product & Top service
Great price on natural Oak chairs. Purchased at 4 pm on Friday and deliverd at 12 noon the following Tuesday. This despite a very busy Black Friday sales period. The experience will bring me back for sure. Great communications from all the team at Harvey Norman - Highly recommended.
1 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Tom,
We're happy to hear that you received your natural Oak chairs so quickly, especially during the busy Black Friday period. We appreciate your positive feedback regarding our team's communication and your overall experience. Thank you!
Many thanks,
Katie.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.