Worst customer service ever. I ordered a phone for click and collect to the little island store as a present. It did not arrive on time after ringing multiple times and being told it would be delivere... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnits 9, 11, Eastgate Way, Castleview, Cork, T45 FC45 Cork, Cork, IE
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Leia as opiniões dos outros
Sankalp is an amazing advisor, bought the appliances for whole home and he was so professional and guided me through everything in detail . He is a Gem no doubt. Highly recommended
A empresa respondeu
We bought a new build home, so we needed the full range of kitchen appliances and were pretty lost at the beginning until we met Colin Madden at Harvey Norman in Little Island. We had an absolut... Ver mais
A empresa respondeu
Remalda was so approachable and put us at ease. She was so knowledgeable and demonstrated the sofa bed for us. We went away to think about it and then came back and found Remalda again and we comple... Ver mais
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Informações sobre a empresa
- Loja de móveis
- também em
- Loja de artigos domésticos
- Loja de computadores e acessórios
- Loja de máquinas de lavar roupa e máquinas de secar roupa
- Loja de mobília para quartos
- Loja de telemóveis
Sobre Harvey Norman Ireland - Little Island
Escrito pela empresa
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Escrito pela empresa
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Informações de contacto
Units 9, 11, Eastgate Way, Castleview, Cork, T45 FC45, Cork, Cork, Irlanda
- 021 5001500
4,1
Bom
335 opiniões
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It was very easy to use the click and…
It was very easy to use the click and collect and once I called in store to collect my purchase the store assistant had it with me in less than a minute even with the store being very busy
2 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi there,
We're happy to hear that our click and collect service was easy to use. We're glad the store assistant was so quick in providing your purchase, even during a busy period. Thanks for your positive feedback.
Many thanks,
Katie.
Resposta da Harvey Norman Ireland - Little Island
Hi Brian,
We are so glad that your experience was quick and painless. Thank you for your positive feedback; we appreciate it very much.
Many thanks,
Katie.
Was left waiting 20-30 mins for mt…
Was left waiting 20-30 mins for mt click and order, was really fustraying as i was on my lunch break
3 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Thomas,
We regret that your order took longer than expected and impacted your lunch break. We'll review this to improve our service. Thanks for your feedback.
Many thanks,
Katie.
I ordered two nextbase dash cams and…
I ordered two nextbase dash cams and only one came, when I rang about getting the second they said it was their fault and would send another one, it has been a week no sign of second dash cam or any email which they stated they would, can’t even talk to an Irish person on the phone I wish I could give one star
2 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Sean,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear that you are missing an item on your order - your feedback has been forwarded to the relevant team and we have requested for someone to contact you directly to resolve this as swiftly as possible.
Many thanks,
Katie.
Went to 3 locations (Kinsale Rd Little…
Went to 3 locations (Kinsale Rd Little Island both sites) 5 times to eventually get a different set than what was not ordered. “Organised Chaos” is probably unfair to harsh on the word chaos. But it was chaotic and seemed like nobody never mind the online system we’re talking to each other.
Not good enough at all.
2 de dezembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Thomas,
We appreciate you bringing this to our attention. We're sorry to hear about the multiple visits and issues with your order. We are looking into how our locations and systems can better communicate to prevent this in the future.
Many thanks,
Katie.
A great little speaker from Sony
A great little speaker from Sony. Very happy with the product, and a shout out to Andrew for great service in the Little Island Branch.
29 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Sharon,
We're happy you're pleased with your new speaker! We appreciate your positive feedback and are glad you had a great experience at our Little Island Branch. Thanks for mentioning our team member!
Many thanks,
Katie.
Shopping experience
Ordered the tablet online the night before & was able to collect next day
28 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Anne,
We're happy to hear that you were able to collect your tablet so quickly after ordering it online. Thank you for your positive feedback!
Many thanks,
Katie.
Went to shop this afternoon to pick up…
Went to shop this afternoon to pick up my order , only got fit bit and tablet wasn’t there even though order was complete and ready to pick up since Saturday, waiting for my refund but still hasn’t get any email confirmation that it’s been issued
29 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Iwona,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, I have just looked into this and have sent you a direct e-mail in relation to this.
Many thanks,
Katie.
Ordered a phone online and collected…
Ordered a phone online and collected following day. Great service and great price.
28 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Louise,
We're happy to hear that you had a great experience ordering your phone online and collecting it the next day. We appreciate your positive feedback!
Many thanks,
Katie.
Printer purchased using click & collect.
Bought a printer using click & collect. I went to the store to collect it about an hour after receiving the confirmation email. At the store I went to the computer/printer section, showed an employee the order details and he immediately went to the storage area to retrieve it. I got my printer and signed for it before leaving. The entire process was very efficient and smooth. Though the store was busy the employee was very courageous and helpful. Overall I’m very happy with my shopping experience.
28 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Paddy,
We're happy to hear that your click and collect experience was efficient and smooth. We appreciate your positive feedback regarding the employee's helpfulness. Thank you for sharing your shopping experience with us!
Many thanks,
Katie.
Resposta da Harvey Norman Ireland - Little Island
Hi Harold,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
ORDERED ON LINE NO ISSUES
28 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Good afternoon,
We're glad you had a good online ordering experience. Thanks for your feedback; we appreciate it!
Many thanks,
Katie.
Resposta da Harvey Norman Ireland - Little Island
Hi Padraig,
We're happy to hear that you are very pleased with our product and customer service. Thank you for your positive feedback; we appreciate it.
Many thanks,
Katie.
Donal
Donal shared. Some great insights, v knowledgeable and friendly
28 de novembro de 2025
Opinião espontânea
Resposta da Harvey Norman Ireland - Little Island
Hi Tara,
We're happy to hear that you found the insights great and the person knowledgeable and friendly. Thank you for sharing your positive experience!
Many thanks,
Katie.
Quick and easy ordering from HN 5star
22 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Daithi,
We're glad you found our ordering process quick and easy! Thank you for your positive feedback and for rating us highly.
Many thanks,
Katie.
Did click and collect
Did click and collect. Had to wait 20 mins when in store for package.
What’s the point in ordering the day before? Still have to wait for it
20 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Stephen ,
We regret the delay you experienced with your click and collect order. We appreciate your feedback and will review our procedures to improve the pickup process.
Kind Regards,
Kevin
Item delivered as promised.
Item delivered as promised,and on time,with everything included & intact
14 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Kathie,
We're happy to hear that your item arrived as promised, on time, and in good condition. We appreciate your feedback and are grateful for your time.
Kind Regards,
Kevin
Fantastic quality product at a very…
Fantastic quality product at a very good price. Delivery was extremely fast
16 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Ritchie,
We're happy to hear that you received a fantastic quality product at a very good price, and we appreciate you noting the extremely fast delivery!
Many thanks,
Katie.
Very Helpful and Happy Staff
Great Staff, Very helpful. Presented a problem that was my issue an still went out of their way to resolve it, always smiling.
14 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Brendan,
We're happy to hear that our staff was very helpful and went the extra mile to resolve your issue. We appreciate your positive feedback and are glad you enjoyed your experience.
Many thanks,
Katie.
Lack of clarity
Ordered an item to be transferred to the Littleisland store. After waiting 15 mins on the day of collection, I was informed I would have to go around the back to collect, no directions given but eventually found the stores only to be told that it wasn't in the store but at their Littleisland warehouse. Another 15 mins finding it as it was now the start of rush hour, got to the warehouse office, to be told they finish at 4.30, it was now 5. If it wasn't for the patience and kindness of manager Jennifer, Jill and team it would have been a 1 star as they not only stayed on to help but also got the item that I ordered. The lack of clarity from the confirmation email and the lack of communication within the store itself, won't have me rushing back.
11 de novembro de 2025
Resposta da Harvey Norman Ireland - Little Island
Hi Patrick,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, your feedback is greatly appreciated and we will be sure that this is brought to the attention of the relevant team for review. If we can assist with anything further, please let us know.
Many thanks,
Katie.
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