I have brought both my granddaughters 1st birthday earrings from you one 4 years ago and then this month. Absolutely perfect in every way. Fast delivery great communication.
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Leia as opiniões dos outros
Top quality extremely well made pieces whether rings, bracelets or necklaces. Brilliant online service and secure delivery. Will only use this company going forward as I know Im getting top quality ev... Ver mais
Been looking for a good quality heavy chain for a while now . Hatton jewlers has a great selection of quality items and very helpful staff . I’m very happy with my purchase and would recommend to anyo... Ver mais
I purchased a preloved ring from Hattons it arrived in a gift box , all necessary papers were included the ring sparkled like new , exactly as described very reasonably priced. The only downside w... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hallmarked Gold & Fine Jewellery specialists. We specialise in men's heavy gold jewellery, from belcher bracelets to curb chains and iced-out rings to religious pendants. Our stylish gold jewellery for men offers something for everyone. Browse our most popular jewellery categories for men below… Our range of ladies’ gold jewellery includes an extensive collection of pieces from gold bangles for women and link chains to solid gold hoop earrings. Take a look at our stunning collection of fine women’s jewellery to find the perfect gold ring, bracelet or necklace to suit your style. From exquisite diamond hoop earrings to white gold diamond tennis bracelets, we specialise in a variety of diamond jewellery perfect for any occasion. Explore our most popular diamond categories for men and women.
Informações de contacto
29 Hatton Wall, EC1N 8JJ, London, Reino Unido
- +442075372270
- sales@hatton-jewellers.com
- hatton-jewellers.com
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 37% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Easy online ordering
Easy online ordering. Speedy delivery.
Unfortunately I returned my purchase. I had to pay for Royal mail special delivery which was just over £10 . My refund also took a while to reach my account.
8 de julho de 2026
Resposta da Hatton Jewellers
Thank you for taking the time to share your feedback. We’re pleased you found our online ordering process easy and your delivery arrived quickly. We’re sorry to hear the item wasn’t quite right for you and appreciate your comments regarding the return postage and refund timescale. Customer feedback is extremely valuable to us as we continually look for ways to improve our online shopping experience. We hope we have the opportunity to welcome you back in the future.
Fantastic
Rapid delivery and really great customer service with fast response times. The prices are excellent too. Highly recommended.
16 de julho de 2026
Resposta da Hatton Jewellers
Thank you for the fantastic review and recommendation. We’re delighted you were impressed with our fast delivery, responsive customer service and competitive prices. We aim to make buying gold and jewellery online as easy and reliable as possible, with quality pieces, great value and fast, secure insured delivery. We really appreciate your custom and hope to welcome you back again soon.
Excellent fast service
16 de julho de 2026
Sparkle
Received quickly. Beautifully packaged and polished. Very happy with everything. Will be a repeat customer for sure.
13 de julho de 2026
Ring arrived just what I expected very…
Ring arrived just what I expected very happy
13 de julho de 2026
Brilliant Service.
Brilliant Service.. I would definitely recommend them to Fanily & Friends
8 de julho de 2026
Great service and product.From ordering…
Great service and product.From ordering my product,to receiving it,I found everyone I spoke to at Hatton Jewellers to be very polite and extremely helpful.I was also very pleased with my necklace I received.
7 de julho de 2026
Hatton jewellers are quality.
Hatton jewellers are helpful and prompt. The jewellery is good quality and exactly as described on the site.
Prompt delivery and beautiful packaging.
I would certainly recommend purchasing from Hattons
7 de julho de 2026
My first experience with Hatton Jewellers was great.
Having viewed the website and after making telephone contact I felt confident in my decision to purchase a necklace. The discounted purchase arrived safely by Royal Mail special delivery a couple of days later. Communication with the company was first class, keeping me abreast of the shipping and delivery details.
6 de julho de 2026
Lovely item and well priced
Lovely item and well priced
Nicely presented and delivered at the specified time
Would recommend
6 de julho de 2026
Great customer service
19 de junho de 2026
Always have a good experience with this…
Always have a good experience with this company. Quick delivery and outstanding products.
24 de junho de 2026
Very happy with my purchase and very…
Very happy with my purchase and very helpful staff
24 de junho de 2026
Spot on
My parcel arrived quickly and well packaged. I loved my necklace and it came nicely boxed with care instructions. Excellent.
19 de junho de 2026
Staff were very helpful with my purchase
Staff were very helpful with my purchase
7 de fevereiro de 2026
Hatton jewellers - Chelmsford
Hatton jewellers were extremely helpful and professional. Sadly the item I ordered wasn't suitable and had to be returned but they were very understanding and refund process was prompt and efficient. I will definitely shop with them again.
5 de junho de 2026
Doubts about authenticity…
Purchased a bracelet but when it arrived I had doubts about it's authenticity. I informed them of my concerns but wasn't reassured by their response so I returned it. Response times to my emails was slow except when I told them I was going to return it. I wasn't impressed by their customer service.
27 de maio de 2026
Opinião espontânea
Resposta da Hatton Jewellers
Hi Shelly,
Thank you for your feedback. We're genuinely sorry to hear you were disappointed with your experience.
We were surprised by your review, as the bracelet you purchased was a pre-owned Tiffany & Co. sterling silver bracelet that had been thoroughly checked before sale. We explained that it carried the appropriate Tiffany hallmarks, had been authenticated by experienced evaluators, and was supplied with our authentication documentation.
We completely understood that you still had concerns, which is why we reminded you of our 30-day no-quibble returns policy. Once you decided to return the bracelet, we processed your refund within 3 hours of receiving it.
Regarding our email responses, your messages were sent on Saturday evening. As our customer service team does not operate on Sundays, we replied on Monday lunchtime in the order emails were received. We always aim to respond as quickly as possible during our business hours.
We're sorry we weren't able to give you the reassurance you were looking for, but we believe we did everything we could to accommodate your concerns and make the return process as straightforward as possible. If review platforms allowed us to attach screenshots of our correspondence, we'd be happy to provide the timeline for complete transparency.
We appreciate your feedback and are sorry we couldn't meet your expectations on this occasion. Should you ever decide to shop with us again, we'd be more than happy to help.
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