Terrible service ! No regard for their clients
I had a very poor experience with Hawkins Law during my buy-to-let mortgage process.
They told me that critical documents had been sent to my lender, StrideUp, on time, but this was not true. The documents were actually sent the following day missing the deadline and causing my mortgage offer to expire. As a result, I had to pay an additional product fee and valuation totalling around £1500 through no fault of my own.
The Solictor lied to me and informed me the documents were sent. I basically had one day before the offer would expire ..again through no fault of mine. I heard nothing from Hawkins for the first few months . I was chasing them and they were just very casual about the timeframe. Then all of a sudden big manic calls from Hawkns literally giving me days to sign and send docs which I did in the timeframe requested from them .
They also failed to properly check the mortgage expiry date, incorrectly calculating it from the offer date instead of the valuation date, which was clearly stated in the lender’s documents. This mistake cost me £1500 for another product fee and valuation.
When I addressed this issue to Hawkins , they were silent . No response to my emails. Just complete silence!
I then submitted a formal complaint and again received no response. I will now be addressing this to the financial ombudsman as quite frankly it’s appalling service. Lying to me , especially in the month of Ramadan.
Overall, their poor attention to detail, incorrect information, and lack of communication caused unnecessary delay, stress, and financial loss. I would not recommend their services.








