Hbd Jewellery Opiniões 

635
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First time buying from Hbd and I was really pleased with how easy the ordering process was and how fast delivery was . Even more impressed when the jewellery arrived, well made and good quality I wi... Ver mais

Classificada 5 em 5 estrelas

A great choice of styles and finishes. I ordered the wrong presentation box for the bracelet I purchased, but I contacted the team and they changed it before my order was dispatched. Great customer... Ver mais

Classificada 5 em 5 estrelas

Second order from Hbd jewellery my first order was so well received a gift for my daughter on her wedding day . I have now ordered again for my daughter-in -law to be for her wedding day absolutely no... Ver mais

Classificada 5 em 5 estrelas

I ordered 2 personalised gold bracelets for my twin nieces 21st birthday, there was a great selection of chains, fonts etc. The process was easy and they arrived in plenty of time, they are beautiful... Ver mais

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4,8

Excelente

TrustScore: 5 em 5

635 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 76% das suas opiniões negativas

Geralmente responde dentro de um mês

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4,8

Todas as opiniões

(635)

376 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Absolutely delighted with my…

Absolutely delighted with my personalised necklace! The quality is excellent, the engraving is perfect, and it arrived quickly. It made a lovely gift and looks even better in person. Highly recommend!

30 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Magical

Absolutely incredible necklace I got for a birthday present for my sister. And they are so person centred. I was in a rush and didn’t want to choose a design and told them to pick any. They then sent me pictures of how each font would look and I picked one I fell in love with. So happy they did that.

25 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Small family run business by what seem…

Small family run business by what seem like lovely people , brilliant customer service - I had an issue with an order and they were very fast to respond to my email the same day and sort it out for me. The jewellery is beautiful, great gifts for loved ones , thank you HBD

30 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

LOVE LOVE LOVE. I bought the name necklace for my…

I bought the name necklace for my daughter in law with our 3 week old grandsons name on it for part of her 30th birthday gift. She cried when she opened it. Why I chose this company imparticula was that they offered 3 different metals and one was Stirling silver, not plated.
I also liked that you had a choice of chain, which the chain i chose with the little balls just looks so girly. I would defo order from this company again, infact iv told friends about it who have also bought items already. Im trying to think of a negative but currently I dont have one as the service was also quite quick from start to finish. Hope this helps to reassure anyone who is thinking of buying a personalised gift, do not hesitate, you wont be sorry. ❤️

25 de julho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

I brought 2 lovely pieces of jewellery…

I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet broke within a month. I have reached out twice to the company and had no response I’m disappointed to know the bracelet has broken so quickly and I am not getting Support on how we go about getting a replacement, overall the jewellery is beautiful and my daughter loved them - however we are extremely gutted.

27 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We bought a necklace for my mum to…

We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish. It made such a special gift, and we couldn’t be happier with the purchase.

25 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality don’t purchase

Purchased a necklace from them because they were one of the only ones I found that sold actual silver and thought it was risky considering other companies all had warranty on their products and they didn’t. When the product arrived it was flimsy and fragile and not what I thought I had paid for. Ofcourse not even within a month it had broke from the chain itself but as per their policy they could not replace it as it had gone past their one month warranty period despite the fact I had held onto it for a while before gifting. They however were more than happy to replace it at an additional discounted cost which I found ridiculous and made me realise this company is just a money grab and I would not recommend purchasing if you’re looking for something of good quality that won’t break.

31 de maio de 2026
Opinião espontânea
logótipo da Hbd Jewellery

Resposta da Hbd Jewellery

Hi Jamal,
I'm sorry that your chain has broken.

We offer a 2 year warranty on all our products, and any chain breakage caused by a manufacturing fault is covered under our warranty.

You shared an image which showed the name on your chain was severely deformed, this kind of damage will usually break or weaken the link on our sterling silver chains, unfortunately we cannot cover accidental damage under our warranty.

We did offer to repair this for you, and asked for a small contribution towards the cost of repairing it and posting it back out to you, which you refused.

We also cannot accept demands for refunds under threats of bad reviews.

We have a dedicated quality control step for our pieces, and because of that we expect any manufacturing fault that may have slipped through the net to show within 30 days, however they are assessed on a case by case basis.

Classificada 1 em 5 estrelas

I try not leave negative reviews but i…

I try not to leave negative reviews but i am angry at this company, my mom brought me a lovely gold necklace i was very happy with it until it turned silver, i have other items from prya etc that have not turned silver like this, yhey did recoat it but it turned silver again i reached out and they refused a refund so im now stuck with a two tone tarnished necklace , i will tell my friends and family to avoid this company

27 de julho de 2026
Opinião espontânea
logótipo da Hbd Jewellery

Resposta da Hbd Jewellery

Hi Danielle,

We’re sorry to hear how disappointed you are, especially as the necklace was a gift from your mum.

When you first contacted us regarding an issue with the clasp, we arranged a complimentary repair and covered all associated costs even though it was outside of our warranty. When a further issue was reported several months later, we offered another replacement for a small contribution towards the replacement and postage.

We appreciate that you were hoping for a refund and are sorry that the resolution offered did not meet your expectations. Our customer care team remains available should you wish to discuss the options offered.

Classificada 5 em 5 estrelas

Made an order of what i wanted and made…

Made an order of what i wanted and made an error on purchase. I then had someone reach out to me to confirm what i wanted with options of what it would look like ensuring i got exactly what i paid for. Would recommend the product and service to anyone!

9 de julho de 2026
Opinião espontânea

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