Lovely friendly educator. Nice salon I just felt like we need more information about the training on leads up to date. I never heard anything from November. Also would be better to be shown how to do... Ver mais
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Leia as opiniões dos outros
I really like the browtech pencil, however 3 weeks after I bought it, it stopped working and wouldn't turn.
I was gutted when MAC discontinued their eyebrow pencil and thought I’d never find an equivalent as I’ve used it for some years now. I’m delighted to say HD Brows eyebrow pencil is very good indeed a... Ver mais
A empresa respondeu
Rachel is the ultimate Brow Queen, she is incredible and very talented and I would not go elsewhere. Rachel is a stunning girl with a heart of gold, we always have such a laugh, she is so easy to tal... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HD Brows are all about bespoke brows for all. From world-class training to award-winning brow products, they've got all your eyebrow needs covered.
Informações de contacto
Reino Unido
- 0113 224 7908
- hdbrows.com
4,1
Bom
537 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This was recommended to me
This was recommended to me. Really happy with the service and product. Did as promised
20 de janeiro de 2025
Resposta da HD Brows
Hi, Excellent to hear your lovely feedback. Kind regards Customer experience
Resposta da HD Brows
Thank you for your review and feedback
Amazing!!
Website so easy to use, the products are not only incredibly easy to find they are also top quality. Not the cheapest product but in my humble opinion HD Brow products are amazing.
30 de dezembro de 2024
Resposta da HD Brows
Thank you so much for your lovely review, Sheila! We’re pleased to hear that you find our website easy to use and that our products meet your expectations in both quality and performance. We truly value your support and your kind words about HD Brows.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
Team HD Brows
Resposta da HD Brows
Thank you for your feedback, Hayley. If there’s anything we can help with in the future, please don’t hesitate to reach out.
Team HD Brows
Very Disappointing
Can't leave a review on the site. I bought their brow glue and haven't been so disappointed with a product in a while. It's expensive and is literally no better than any of the cheaper alternatives out there. Doesn't hold, leaves white flakes. Total waste of money.
6 de janeiro de 2025
Opinião espontânea
Resposta da HD Brows
Hi Michelle,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you were disappointed with our Brow Glue. Your experience is not what we strive to deliver, and we understand how frustrating it can be when a product doesn’t meet your expectations.
Our Brow Glue is formulated with high-quality ingredients to ensure long-lasting hold and professional results, so it’s concerning to hear about the issues you experienced with flaking and hold. We’d love the opportunity to learn more about how you were using the product to see if we can help improve your results or explore if there might have been an issue with the product itself.
We’d appreciate it if you could contact our customer service team on info@hdbrows.com or 01132 247999 so we can look into this further and work towards a resolution for you. Your satisfaction is incredibly important to us.
Thank you again for your feedback—it helps us improve and ensure the best experience for all our customers.
Team HD Brows
Damaged in transit sent again
Damaged in transit sent again - before christmas day
good service
23 de dezembro de 2024
Resposta da HD Brows
Thank you for your feedback. We are sorry to hear your initial order was damaged, but happy to hear the team resolved the matter for you!
Thanks
Team HD Brows
Very speedy service & a great product
Very speedy service & a great product. This shade of brown glue keeps my eyebrows looking good between eyebrow appointments.
13 de dezembro de 2024
Resposta da HD Brows
Thank you for your feedback!! We love the Brow Glue, so we are pleased to hear you love it too!
Thanks
Team HD Brows
White glue on my brows! Looks like I’m peeling!
The hold is good but the product has left white glue on my brows! Looks like I’m peeling! So gross! Def won’t be using.
29 de novembro de 2024
Resposta da HD Brows
Hi Lily,
Thank you for taking the time to leave your feedback.
We are sorry to hear about the concerns you have raised with our Brow Glue, and appreciate this can be upsetting when a product doesn't meet your expectation. The Brow Glue is one of our top sellers and is formulated with high-quality ingredients to ensure long-lasting hold, so it’s concerning to hear about the issues you experienced.
It would be great for us to get a better understanding and learn more about how you are using the product to see where we can help improve your application and results.
If you would like to reach out to our Customer Experience Team on info@hdbrows.com, with images to support your concerns, they will certainly look into this further to provide support.
We thank you in advance for taking the time to allow us the opportunity to look into this for you.
Thanks
Team HD Brows
Practical was as detailed as the course
I felt completely supported and comfortable to ask for help. I felt confident when after I was patiently encouraged and had constructive feedback, I feel more then capable with everything I haven't learnt because of the course and the practical help I got. I love everything about it.
9 de dezembro de 2024
Resposta da HD Brows
Hi Jemma,
Thank you for your excellent feedback, we are thrilled to hear about your positive experience. Remember if you need any support to reach out to the team!
Thanks
Team HD Brows
Disappointed
The service was very good and didn't take long to arrive.I ordered some brow things for my daughter for Christmas and a couple of things for me, one being a concealer make-up brush and On the first time using it the brush just fell apart coming out of the brush handle so not good , can't really use it now has it is keeps falling out. I just hope the things I ordered for my Daughter are going to be ok.
3 de dezembro de 2024
Resposta da HD Brows
Hi Catherine,
We are sincerely sorry to hear about the concerns you have with your purchase, please could you email us an image to info@hdbrows.com and our Customer service team will be more than happy to assist you.
Thanks
Team HD Brows
Disappointing Customer Service
I contacted HD Brows as the sharpener was not aligned and therefore did not sharpen properly. I then had to send photograph to show the sharpener - then another photo and still have not heard back. At this stage I just want a refund.
28 de novembro de 2024
Resposta da HD Brows
Hi Carolyn, we are sorry to hear about your concerns regarding your recent order, I can see we have now processed a refund for your item. Please allow 3-5 working days for this to show in your account via the method of payment used to check out with.
Any questions please call us on 01132 247 999.
Thanks
Team HD Brows
Very good communication and help
Very good communication and help. I enjoyed the course too and the sales manager was amazing
13 de novembro de 2024
Resposta da HD Brows
Thank you for your kind words, Logan! We're so glad to hear that you enjoyed the course and that our team was able to support you throughout. It’s wonderful to know that you had a positive experience with our sales manager too!
Team HD Brows
Great Experience with HD BROWS
It was a pleasure to be with Debbie at HD BROWS course. She's absolutely extraordinary. She teaches so well and make me feel so welcome and comfortable.
She made me understanding every single step of the HD BROWS.
She was always happy to repeat making me feel even more confident.
I do recommend HD BROWS course with Debbie in Canary Wharf.
12 de novembro de 2024
Resposta da HD Brows
Thank you so much for your lovely feedback, Mariana! We're thrilled to hear that you had such a great experience with Debbie on the HD Brows course. It’s wonderful to know that she made you feel welcome, confident, and supported throughout your learning.
We truly appreciate your recommendation and look forward to seeing you continue your brow journey!
Team HD Brows
Really fast delivery
Really fast delivery. Good product! I have been using for 9 months now and have seen a difference in my lashes and brows. It’s appear thicker and in better condition
12 de novembro de 2024
Resposta da HD Brows
Thank you for your fantastic review, Tracey! We’re so pleased to hear that you’ve noticed a difference in the condition of your lashes and brows after using our products. It’s wonderful to know that they’re looking thicker and healthier!
We truly appreciate your feedback and look forward to continuing to support your beauty routine.
Team HD Brows
Great service from HD brows
Great service from HD brows. Mary is very welcoming and always professional. I'm always made to feel at ease. Mary is very talented. I would not let anyone else touch my brows. Fantastic result, I love my brows.
8 de novembro de 2024
Resposta da HD Brows
Thank you for your kind words!
Super speedy delivery and absolutely…
Super speedy delivery and absolutely the best brow palette I’ve ever used! I wish i discovered this years ago! Well worth the money, the powder and wax combined keeps my brows looking fresh all day!
11 de novembro de 2024
Resposta da HD Brows
Thank you for your fantastic feedback, Jessica! We're so pleased to hear you love the brow palette just as much as we do! It is also great to hear that it’s keeping your brows looking fresh all day.
Team Nouveau Lashes
Fast efficient ordering service
11 de novembro de 2024
Resposta da HD Brows
Thank you for your positive review, Yvonne! We’re delighted to hear that you found our ordering service fast and efficient. We always aim to make your experience as seamless as possible.
If you need anything else, feel free to reach out.
Team HD Brows
Received a brow pencil which was empty
Received a brow pencil which was empty, no liner in the pencil just twists empty and upon contacting the company received no apology or attempt to replace
11 de novembro de 2024
Resposta da HD Brows
Hi Karis,
We are sorry to hear about the concerns you have raised regarding your recent purchase.
We have located your email sent on the 13.11.24, and can see a response was made to you on the 14.11.24, advising they were sorry to hear you were having trouble and requested further details from you so they can look into this further for you.
As mentioned in our response to you, please could you provide a quick video to show your concerns- upon receipt we will arrange for a replacement to be sent out.
Should you wish to discuss please call our team on 01132 247 999 or email info@hdbrows.com.
Thanks
Team HD Brows
Fantastic product
Fantastic product. I chose the Light Ash Brown and I am fair skinned with dark hair. It’s a fantastic product. It doesn’t set straight away so allow it time to dry and then once it does, it stays put. It makes my brows look fuller too. I bought two as I had a discount code, and I’m really pleased I did.
11 de novembro de 2024
Resposta da HD Brows
Thank you for your great feedback, Karen! We’re thrilled to hear that the Light Ash Brown works so well for you. It’s wonderful to know that you’re pleased with the results and that the product stays put after drying.
If you have any other questions or need assistance, please feel free to reach out.
Team HD Brows
Resposta da HD Brows
Thank you for your kind feedback, Jeanette! We’re so glad to hear that your order arrived quickly and that you’re happy with the product.
If there’s anything else we can assist you with, don’t hesitate to reach out.
Team HD Brows
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