My daughter finds the standard Sunflower lanyards a bit irritating around her neck. Rebecca was really understanding and suggested we tried the triple point breakaway lanyards (which don't have the c... Ver mais
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Leia as opiniões dos outros
Rebecca Mears, Customer Service Manager has been an AMAZING support for the last 2 months. As someone who has several invisible conditions it's often difficult to get support. She has answered my ques... Ver mais
I wanted to purchase a hidden disability badge on C-PTSD. I live in The Netherlands but the Dutch chapter didn't offer a badge with C-PTSD (complex PTSD). In addition, I rather had a badge in the... Ver mais
Absolutely worst company EVER!!!! My daughter ordered a lanyard on 01 April. When it hadn't arrived 2 weeks later, we messaged the email provided online. We sent messages via instagram & Facebook, and... Ver mais
Informações sobre a empresa
Escrito pela empresa
Some disabilities, conditions or chronic illnesses are not immediately obvious to others. For some people, this can make it hard to understand and believe that someone, with a “non-visible” condition genuinely needs support. Some people question whether you have a disability because you don’t look ‘like you have a disability". That is why we created the Hidden Disabilities Sunflower - to encourage inclusivity, acceptance and understanding. It is a simple tool for you to share that you have a hidden disability voluntarily. Simply by wearing the Sunflower, you’re just letting everyone know that you might need extra help, understanding, or just more time.
Informações de contacto
Reino Unido
- hdsunflower.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered 10 days ago. Recieved today. Only email you'll get is when you make the order.
Lanyard, ID Card & Wallet bought 10 days ago. 10 DAYS. 6000043687. Never recieved an update email, or one eith tracking number. Recieved it today. Alright quality for $18odd. But don't expect any communication post-order regarding tracking.

Resposta da Hidden Disabilities Sunflower
Excellent service 5 stars
Excellent service got this as had problems in airport before was late ordering for this holiday but emailed them and was out in a few days 5 star service
Great customer service
Great customer service. Placed an order as just found out about these lanyards and with an anxious autistic teenager about to go to the theatre thought they would help only to see they would arrive after the trip. I contacted them asking if i could pay for quicker delivery and Rebecca kindly fast tracked the order so it would arrive in time. Resulting in one happy teenager whose now looking forward to the trip
Fantastic service from Rebecca in Customer Services
I bought a customised card for my 9-year old son. I was in holiday mode and left it a bit late but explained to Rebecca that we were going on holiday imminently. She rushed through the order and made sure it arrived in time to go abroad, no more "he doesnt look disabled" comments in airports now hopefully!
Thanks for your help!
Not disability-friendly
Impossible to get a response from their customer service when I had difficulty putting in an order on their website for some sunflower wristbands. A relative gave me her wristband to take on my holiday.
Also, the correct term is "invisible disability", not "hidden" disabilities. Those of us with non-visible disabilities/conditions/impairments do not wish to be shamed into hiding our differences.

Resposta da Hidden Disabilities Sunflower
Ordered and came quickly
Ordered and came quickly. Great communication. Thankyou.
Excellent service and speedy…
Excellent service and speedy turnaround. Thank you so much! The lanyard was a huge help for my son and made what was going to be a very stressful trip much more manageable. The lanyard was recognised at both airports and also at the major train stations. Staff were very helpful and my 6 year old son thought he had a VIP pass!
Great services I’m dyslexic and trying…
Great services I’m dyslexic and trying to fill out the information. I did it wrong and they kindly refunded me so I could order the right information for my card very helpful thank you.
Amazing service
Amazing service. Quick response and 100% customer service to provide you what's needed.
Would definable recommend
Excellent goods & delivery
I heard about you from easyJet site so ordered & thought I had left it too late but nope you delivered well within the advised time - great product & I am telling everyone about you ❤️
Got nice help and the item was shipped…
Got nice help and the item was shipped relatively quick. Unfortunately the track and trace didn't want to work for me but when I emailed i got a quick response
Helpful
They were quick to reply to me when I realised my order was delayed and emailed them for help. They advised me what to do but when that didnt work the girl got me sorted within a few days.
Very quick delivered
Very quick delivered, good quality. Thanks a lot!
Quick
Really good communication and service was great…. Things I needed for both my children arrived quick. I will definitely recommend to my friends and family. Thank you
I and my husband went abroad for 7days
I and my husband went abroad for 7days. We are both in our 80s. One ordered lanyard arrived, the other , I was told had not been ordered. I knew it had. So went with one . At Gatwick, there were no desks anywhere, and I didn’t see a single Representative either. Luckily we got WONDERFUL help from ASSISTED TRAVEL!!No one at our AIPORT destination either. The return, again there was no help, and no-one seemed to have any knowledge of the Company, even back at GATWICK. Found the other lanyard on return to UK.Phoned them, absolutely useless. They closed my case.I emailed them 3times request some contact from them.Nothing. Emailed again ,and said if I didn’t have a response within 24 hours I would place a bad review. Immediately had email telling me the £14 had been refunded for the lanyards. No message, no explanation an no help at all. Considering this Company is meant to help all sorts of very vunerable people ,it is , in fact quite disgraceful!!
Rebecca
My husband ordered a custom one for an upcoming trip. He had AuDHD and in true ADHD form ordered too close to the leaving date and was worried it would not arrive in time. I contacted on facebook and Rebecca responded. She was super polite and helpful and worked hard to go above and beyond to try and get it to us in time which she was able to do. Having it is going to make all the difference at the airport and I cannot thank you enough for your help.

Resposta da Hidden Disabilities Sunflower
Rebecca was great for responding and…
Rebecca was great for responding and fixing the problem I got my husbands order within 3 days of emailing her

Resposta da Hidden Disabilities Sunflower
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