My daughter finds the standard Sunflower lanyards a bit irritating around her neck. Rebecca was really understanding and suggested we tried the triple point breakaway lanyards (which don't have the c... Ver mais
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Leia as opiniões dos outros
Rebecca Mears, Customer Service Manager has been an AMAZING support for the last 2 months. As someone who has several invisible conditions it's often difficult to get support. She has answered my ques... Ver mais
I wanted to purchase a hidden disability badge on C-PTSD. I live in The Netherlands but the Dutch chapter didn't offer a badge with C-PTSD (complex PTSD). In addition, I rather had a badge in the... Ver mais
Absolutely worst company EVER!!!! My daughter ordered a lanyard on 01 April. When it hadn't arrived 2 weeks later, we messaged the email provided online. We sent messages via instagram & Facebook, and... Ver mais
Informações sobre a empresa
Escrito pela empresa
Some disabilities, conditions or chronic illnesses are not immediately obvious to others. For some people, this can make it hard to understand and believe that someone, with a “non-visible” condition genuinely needs support. Some people question whether you have a disability because you don’t look ‘like you have a disability". That is why we created the Hidden Disabilities Sunflower - to encourage inclusivity, acceptance and understanding. It is a simple tool for you to share that you have a hidden disability voluntarily. Simply by wearing the Sunflower, you’re just letting everyone know that you might need extra help, understanding, or just more time.
Informações de contacto
Reino Unido
- hdsunflower.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered from Hidden Disabilities and…
I ordered from Hidden Disabilities and my order was delayed due to the Canada Post strike. My sister had ordered as well but before my order and she had no troubles with receiving her order. We have HD sunflowers in our family and grateful for the selection they have. And our family is pleased that Hidden Disabilities has these wonderful items. Thank you Hidden Disabilities.
Friendly support
Friendly support, easy to access support from Rebecca today helping me with a mix up with my order. Quick, straight forward and sorted without stress.
Customer service is amazing
Customer service is amazing. I made an error with my order & they dealt with it immediately & helped me reorder. The lanyard is perfect for my mum who is losing her vision.
Brilliant customer service
Brilliant customer service. I emailed a question and they replied really quickly and were so kind and helpful. Wouldn't hesitate to order with them again.
Very happy to wear this during…
Very happy to wear this during rehersals and travelling to and from performances. There was a delay in delivery information, but once I explained this to the team, they were very helpful and found the tracking link, so it was all sorted.
Matt
#Actor
#ActuallyAutistic
#RepresentationMatters
Meget hurtig levering
Meget hurtig levering, og fin kuffert rem.
Took one full month for the delivery to…
Took one full month for the delivery to arrive. I triggered a PayPal refund and then reverted it when the package finally arrived....
Be warned, they have serious issues with their supply chain but I wouldn't call it a scam as others have been saying.
bit of miscommunication with the…
bit of miscommunication with the delivery company but it all went very well with rebecca’s help! i definently recommend this!
Nothing delivered
Two weeks since I ordered and I have not received anything and no notification about a package. I think it might be a scam.
Excellent service and customer care
Excellent service and customer care. Thank you!
Ordered the lanyard
Ordered the lanyard, following the diagnosis the previous morning as we are going on holiday soon. Asked how long the dispatch would normally be and was told it was being dispatched this morning, fantastic service. Would highly recommend.
Amazing experience
Amazing experience.
when the German mail lost my package I reached out to customer support, and had one of the nicest, quickest, and most helpful interaction. my order was re-sent within no-time and soon arrived. I rarely had such a 'humanly' interaction with customer support, it felt like they really cared about my individual situation and wishes. I was helped by Rebecca, specifically.
the quality of the products is really good.
10/10, wonderful organization and people.
Very quick and helpful advice given
Very quick and helpful advice given
Resulted in me getting my lanyard
More than 'standard' customer service from Rebecca...
Rebecca has been fast and efficient when communicating; yet she was still extremely friendly, helpful and understanding.
She is a great representative for the Hidden Disabilities Sunflower Scheme, and I will definitely recommend the scheme because of this experience.
The products will be truly beneficial to everyday life; thank you again so much!
Not getting anything
Ordered from this company and nothing arrived after almost 2 weeks. Went to mail the company and getting an automatic response that they will look into it. After that no response. After numerous attempts to get a hold of a normal human being they said my order wasn't even shipped and they don't know why. They promised me my money back so i hope they will. If i didn't ask anything i just wouldn't get anything.
good
Sent my address wrong and Rebecca changed address and I got it 3 days later
A Real Letdown
I really needed the sunflower card and lanyard to go to an exhibition, as I had problems before with rude officials thinking I was just trying to queue jump and made me feel dreadful.
I followed a link from an official site to hidden disabilites. It took me ages to do all the required things and upload a photo. Expected the card over a week ago, when I went onto the website to check where it was to find the company had just refunded me (or so it says) no communication. Very unprofessional and disappointing
Really happy with the service
Really happy with the service, was worried after looking at the reviews here which is why I didn’t place my order for a very long time but living with a rare muscle weakness illness I needed my personalised hidden disability card which only they provided and off I went and placed my order , order was here within a week, only downside is there was no update regards to the order only had an confirmation , there was no update of when it was shipped and when you put the letters in the card thing it keeps on changing them to lower case so basically my first name was lower case and so was my surname which ideally I would like my first letter of my surname and first name be capital and it was the same with the emergency contact details other than that I’m happy with the purchase
Order yet to arrive - scam warning
Ordered in September 2022, waited the 10 working days before contacting (as advised by their website) and have been following up since October to promises of it being resent. Lanyard not received and they are ignoring email requests for refund.
SCAM COMPANY
Still waiting for my order after almost a month. Keep sending a ticket to look into this, get a generic reply, never get to speak to a human and keep claiming they are resending it. Don't bother ordering from this company who live to scam disabled people. How do you sleep at night?
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