Healthcare Solutions Opiniões 

223
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Quick shipping, good tracking. Very good prices. I like that. Makes it easy for a person in rural Alberta to have access to health and well-being solutions, especially when looking after elderly paren... Ver mais

Classificada 5 em 5 estrelas

This is one of the few sources I have to get my desired product.Healthcare Solutions always have it in stock and since the package is small they can easily mail it.The whole transaction only takes a c... Ver mais

Classificada 1 em 5 estrelas

I initially ordered a Naturalizer II petite pillow online. When I arrived to retrieve my order I was being given a Naturalizer regular size pillow. I returned this as incorrect item. A couple of days... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Saúde e medicina

Informação fornecida por diversas fontes externas

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

223 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(223)

91 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Two ladies will kind respectful help me…

Two ladies will kind respectful help me with my question nice clean store they deserve a raise 👏

19 de agosto de 2025
logótipo da Healthcare Solutions

Resposta da Healthcare Solutions

Thank you for sharing this! We’re glad our team could help you and that you found the store clean and welcoming. We’ll be sure to pass along your kind words to them.

Classificada 5 em 5 estrelas

I am very happy that my foot problem…

I am very happy that my foot problem which has been going on for a few months has been solved because of Mr. Bernard. I went to Health Care Solution, they measured my feet very well, made foot molds for me and now I am completely fine. I highly recommend that everyone should go here.
I stand 10:30 hours at my job. Before, I had a lot of difficulty standing, but now everything has become easier.

18 de agosto de 2025
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Resposta da Healthcare Solutions

Thank you for sharing your experience, Baljinder. We’re so glad to hear that your custom foot supports have made such a difference for you at work and in daily life. We appreciate your recommendation and wish you continued comfort.

Classificada 2 em 5 estrelas

Poor follow up service.

In store service to fit and order a specialty garment was very good. service after after that has been horrible. I have waited over eight weeks for an item that I was told had a 2week ETA. When I phone or stop in to check on the order, it is utter confusion and takes a least an hour to find the order. Then the clerk does not know how to find anything out.
The worst part is, I have paid over $200 for the item. Not impressed.

18 de julho de 2025
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Resposta da Healthcare Solutions

Hi Karyn, thank you for your feedback. We’re glad to hear your in-store fitting experience went well, but we’re sorry for the long wait and confusion that followed. Custom garments can sometimes take longer than the estimated timeframe, but we understand how frustrating that delay and lack of clarity must have been. We can see your order was picked up on August 13, and I hope it’s working well for you now. We’ll review how we handle updates on special orders so future communication is clearer and more accurate.

Classificada 5 em 5 estrelas

I have been ordering from this company…

I have been ordering from this company for many years. Love the stockings. They are the best This company is quick in shipping and always arrives in perfect condition. Thank you.

21 de julho de 2025
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Resposta da Healthcare Solutions

Hi Barbara, thank you for your kind words and for being a long-time customer. We’re so glad you love the stockings and have had a great experience with our shipping. We appreciate your support!

Classificada 1 em 5 estrelas

Trust in Efficacy of your products

The Venago DVT device does not work properly especially for the left leg. The battery is poor and I have to keep charging it. In the brochure it says it works for 12-14 hours but this is not the case. The DVT device cost me over $500 but it cannot be returned.
I also purchased pressure sore padded cushions for the elbows. Your customer service Rep is fantastic but the pads are of low quality material and cannot be returned. They cost me $68.
I am beginning to lose trust with your products and your policies.
I hope you shall take this in the right spirit.

21 de julho de 2025
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Resposta da Healthcare Solutions

Hi Zooni, we’re very sorry to hear about your experience with these products. We understand how frustrating it can be when they don’t meet your expectations. We’d like to look into this further and see what we can do to help. Please reach out to our store manager directly so we can review your concerns together.

Classificada 5 em 5 estrelas

Helpful staff

Excellent customer service and very knowledgeable staff.

21 de julho de 2025
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Resposta da Healthcare Solutions

Hi Suzette, thank you for your kind words!

Classificada 5 em 5 estrelas

Good experience as usually been coming…

Good experience as usually been coming there for last 20 yrs staff is always amazing to myself warm welcoming

19 de julho de 2025
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Resposta da Healthcare Solutions

Hi Harjitpal, thank you for being a loyal customer for so many years. We’re happy to hear our staff continues to make you feel welcome and appreciated.

Classificada 5 em 5 estrelas

good delivery

good delivery
part missing from bottle holder for walker

18 de junho de 2025
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Resposta da Healthcare Solutions

Thanks so much for the 5-star review! If you haven’t already, please give us a call at 780-434-3131 so we can help with the missing part from the bottle holder.

Classificada 5 em 5 estrelas

Your delivery was quick and all…

Your delivery was quick and all products were included in one package.

17 de junho de 2025
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Resposta da Healthcare Solutions

Thanks, Anne! We're glad to hear your delivery arrived quickly and everything was packaged together. Let us know if there's anything else we can help with.

Classificada 5 em 5 estrelas

Issues with online order

There were issues with the online order that I had placed with Healthcare Solutions. Crystal kept me aware of the timeline of when I would eventually receive the items that I had ordered online and the delays at their end receiving the items. Communication, very important

17 de junho de 2025
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Resposta da Healthcare Solutions

Thanks for your patience, Daina. We're glad Crystal kept you updated, and we're sorry for the delays. Let us know if you need anything else.

Classificada 3 em 5 estrelas

The wait for help in the store was…long

The wait for help in the store was extra long.

They young woman helping us knew that I’m buying compression socks fr my mother for the first time. She did not tell us that my mother can try them right in your store. She just told us that the socks r final sale. U hv a special spot for trying them on.

17 de junho de 2025
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Resposta da Healthcare Solutions

Thanks for your feedback, Todzia. We're sorry the wait in store was longer than expected, and that the try-on option wasn’t clearly explained during your visit. For light compression socks (like the 15–20 mmHg ones), we typically go by shoe size, and many customers don’t need a fitting room. We really appreciate you taking the time to share this. It helps us do better next time.

Classificada 2 em 5 estrelas

Did not have the products I wanted

Did not have the products I wanted. Some times you do sometimes you don’t.

17 de junho de 2025
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Resposta da Healthcare Solutions

Thank you for sharing this with us. We’re sorry we didn’t have what you needed this time. Our stock can vary, but we’ll keep working to have more of what you’re looking for when you visit. Let us know if there’s something specific you’d like us to check for next time.

Classificada 5 em 5 estrelas

New c-pap set up.

Darin Harvey set me up with a new c-pap. He was thorough in his instructions and explained everything clearly. He was receptive to answering questions. I had a very positive experience with him.

12 de junho de 2025
Opinião espontânea
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Resposta da Healthcare Solutions

Thank you for the wonderful review, Linda!

Classificada 1 em 5 estrelas

I've been a customer for two years

I've been a customer for two years. I've oreder the sames supplies twice a month for my mom. I live in a different city so ordering is over the phone. When ordering I alway ask if the product is instock. And if not order and equivalent product. The last six months service has deteriorated to the point where I'm changing my supplier. I've been told the product is instock when its not, only to find out by checking on the order why it hasn't been delivered. A couple of times I've been told that their other store has the product and they will have the product transfered and ship everything together. When I see the delivered email I'm thinking everything has shipped, you would think. It turns out they only shipped from their store. When I see a second email two weeks later for delivery for the same order I find out the truth. My mom needs her supplies on a timely matter. She is at a state where she not tell me when things dont show up. The care faclity is keeping my informed as much a possible as to mom's supplies from this company. If this company did what it said it was going to do than there would be no issue. Unfortunately for me this company can no longer do this.

16 de junho de 2025
Opinião espontânea
logótipo da Healthcare Solutions

Resposta da Healthcare Solutions

Hi William - We’re really sorry to hear about your recent experience. We’re actively working on improving our stock information and appreciate you pointing out where we’ve fallen short. Thank you for your honest feedback.

Classificada 3 em 5 estrelas

so many visit uncalled for

I did not like being called in and making 3 visits to have to pay and get a refund each time.
The system may work different but it should be easy and i should only have to make 1 visit.

22 de maio de 2025
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Resposta da Healthcare Solutions

Thanks for your feedback, Juliane. We're really sorry for the inconvenience and the extra trips you had to make. This definitely isn’t typical of how the process should go, and we understand how frustrating it is when things feel more complicated than they should be. We’ll be reviewing this to help prevent it from happening again. Thank you for bringing it to our attention.

Classificada 4 em 5 estrelas

I am still waiting for the assist a…

I am still waiting for the assist a tray that was included with our lift chair. So the 4 was a bit optimistic but the lift chair itself is amazing. I hope to see the tray table soon as my husband really needs it

21 de maio de 2025
logótipo da Healthcare Solutions

Resposta da Healthcare Solutions

Hi Deborah, thank you for your feedback. We're so glad to hear the lift chair is working well for your husband. We completely understand the frustration with the delay, unfortunately, we’re still waiting for the tray to come in. We really appreciate your patience and will get it to you as soon as it arrives. Thanks again for bearing with us.

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