Superdrug Health Clinics Opiniões 

14 784
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our nurse, Diane (located at your Epsom, Surrey branch) was absolutely first class. She gave us lots of relevant information and advice on our upcoming trip. She was personable, friendly and, importan... Ver mais

Classificada 5 em 5 estrelas

Team Valley Gateshead - Ear wax removal. Carol the nurse was excellent. She was professional, welcoming and put me at ease straight away. The procedure was painless and she sorted out the problem wit... Ver mais

Classificada 5 em 5 estrelas

Holiday vaccinations were possible through NHS and were free but difficult to get appointment in time ahead of travel. Superdrug were very helpful , provided next day service and with very capable an... Ver mais

Classificada 5 em 5 estrelas

Very friendly floor staff. Jess, the clinic nurse was extremely professional and proficient at our travel health appointment. She already knew which country were visiting and could inform us which... Ver mais

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4,8

Excelente

TrustScore: 5 em 5

15 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,8

Todas as opiniões

(14 784)

3224 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Lengthy but overall good

Overall it was good - booking an appointment online was really easy which I appreciate. However, I'm not totally impressed with how long the appointments took. I went with my husband to get yellow fever vaccines for our upcoming trip, we both feel it would have been a lot better if we could complete the lengthy forms online prior to the appointment. It took around an hour for just 2 of us which is a big chunk of time in a day to take out especially when unexpected, and even though there was a young trainee also in the room, we weren't made aware of how long it was going to take beforehand which would have been really appreciated. Otherwise, no issues and they were thorough.

18 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lucy at the Clacton On Sea

Lucy at the Clacton On Sea was fantastic. She gave us clear information to make our decisions about our travel vaccinations. She was very friendly and kind. We were kept informed throughout the session and all our questions answered.

18 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I attended for a blood test

I attended for a blood test. I was extremely painful and unsuccessful. The nurse became defensive and blamed it on my anxiety. It was a very stressful unpleasant experience

18 de agosto de 2026
Opinião espontânea
logótipo da Superdrug Health Clinics

Resposta da Superdrug Health Clinics

Hello,

Thank you for taking the time to give us your feedback.

Please accept our apologies for any inconvenience caused.

We want to ensure we address your concerns properly. We encourage you to email us directly at contact@healthclinics.superdrug.com with more information about what happened, so we can investigate this further.

We are always looking for ways to improve our services.

Kind regards,

Zara
Senior Patient Care Advisor
Superdrug Health Clinics

Classificada 1 em 5 estrelas

Failed administration of blood test

Went to appointment for blood test. Nurse tried twice to take blood and failed both times, then claimed that they were only allowed two attempts, so didn't try again and I couldn't have the test. I was well hydrated, and have blood taken every three months at the local hospital, and have never had any problem there at all. They suggested I come back the next day, as though I had all the time in the world, and I did not want to point out that they weren't going to be any more competent the following day! Huge waste of time, when the whole point of it was to save time over NHS test.

18 de agosto de 2026
Opinião espontânea
logótipo da Superdrug Health Clinics

Resposta da Superdrug Health Clinics

Hello,

Thank you for taking the time to give us your feedback.

Please accept our apologies for any inconvenience caused.

We want to ensure we address your concerns properly. We encourage you to email us directly at contact@healthclinics.superdrug.com with more information about what happened, so we can investigate this further.

We are always looking for ways to improve our services.

Kind regards,

Zara
Senior Patient Care Advisor
Superdrug Health Clinics

Classificada 5 em 5 estrelas

We used the travel vaccination service

We used the travel vaccination service. The nurse was excellent and explained all our options and risks. Overall very happy with the service. Only downside was site for booking the appointment seemed complicated.

17 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The appointment was on 17.9.2026 in…

The appointment was on 17.9.2026 in Reading with Amanda. Timing prompt, information excellent and satisfactory outcome. Gently pursuaded to have the yellow fever inoculation that I had been scared of because of my age (78) and feel much more positive about safety on holiday. The treatment also applies to my husband.

17 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Wonderful. Caitlin was efficient quick pleasant and efficient. The whole service was excellent. I had tried unsuccessfully to do a home test. Being able to have the blood test taken by Caitlin was 100% better.

17 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and superb nurse

Great service. We went to Charing Cross branch and nurse Ruben, was excellent, he has our history on file and coupled with our other hand notes sorted us out for a big trip to Brazil. He ensured we were well informed and comfortable with the process and was great to chat to.

17 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I went to Superdrug

I went to Superdrug, highcross Leicester to have Aesthetic, dermal and lip filler. Chermaine was the health professional that carried the procedure. She explained threw all of the procedure. In a very sterile room, and definitely will go back. Excellent service and would highly recommend to go here. Happy with the results, thank you again.

7 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Flawless

I booked at York to have my blood drawn for tests with Blue Horizon. Emma was fabulous and the whole process from online booking through to Emma boxing up my vials with me only having to worry about posting them on was flawless.

I was really impressed with this service, as excellent customer service is a rarity these days. The Superdrug blood draw service was 5/5 🌟 Thank you!

4 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful experience

I’m usually of the opinion, if you have nothing nice to say then say nothing at all but after my husband and I paid £240 each for travel injections the service provided by the nurse was the most unfriendly and unprofessional I have ever experienced. I happen to see the one star review by Amanda Javes about (Margi) so I’m assuming it’s the exact same nurse we saw as her review was spot on and saved me writing a fresh one!!! We went along for a consultation and advice having done the research myself and like Amanda said, Margi just read it off a crib sheet and said to us “so what do you want to do”!!! I was hoping she would be explaining and advising for our needs not us!! Each visit we dreaded, if we could have changed service provider after the first dose we would have done but did not want to disrupt the time periods in which you have to have the injections. Margi even told my husband he was late for his appt but he showed her the time she wrote on his appt card and she said he should have logged on and checked the time again!!! Everybody is entitled yo have an off day but three visits on the trot and being dealt with off hand is not acceptable. I have to say we won’t be using Superdrug’s travel clinic again which is unfortunate just because of one person ‘s actions!!

10 de agosto de 2026
Opinião espontânea
logótipo da Superdrug Health Clinics

Resposta da Superdrug Health Clinics

Hello,

Thank you for taking the time to give us your feedback.

Please accept our apologies for any inconvenience caused.

We want to ensure we address your concerns properly. We encourage you to email us directly at contact@healthclinics.superdrug.com with more information about what happened, so we can investigate this further.

We are always looking for ways to improve our services.

Kind regards,

Zara
Senior Patient Care Advisor
Superdrug Health Clinics

Classificada 1 em 5 estrelas

Poor treatment

St Steven’s Street, Norwich - nurse was very unfriendly. Went for travel vaccinations and it didn’t even all end up in my arm - some squirted out and dripped down my arm. Terrible experience and made to feel like a nuisance. Unfortunate as I never leave reviews like this, but I wish I knew how poor the treatment would be before I went.
(Other staff in the shop seemed friendly)

8 de agosto de 2026
Opinião espontânea
logótipo da Superdrug Health Clinics

Resposta da Superdrug Health Clinics

Hello,

Thank you for taking the time to give us your feedback.

Please accept our apologies for any inconvenience caused.

We want to ensure we address your concerns properly. We encourage you to email us directly at contact@healthclinics.superdrug.com with more information about what happened, so we can investigate this further.

We are always looking for ways to improve our services.

Kind regards,

Zara
Senior Patient Care Advisor
Superdrug Health Clinics

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