The booking itself was easy to do and with prompt results. I had an appointment a few hours later on the same day. The clinician asked the relevant questions to do with my illness, gave explanati... Ver mais
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Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Ver mais
A empresa respondeu
Brilliant as you can book an appointment for when it suits you, appointments available allday everyday mon-sun, it's fantastic especially when it's so hard to see your own GP. Only downfall even if yo... Ver mais
A empresa respondeu
I would totally recommend the Benenden 24 Hour GP service. When I couldn’t get an appointment with my GP for four days and the symptoms I was experiencing or worsening, I had a phone call withi... Ver mais
Informações sobre a empresa
Escrito pela empresa
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Informações de contacto
W1H 6DU, London, Reino Unido
- info@healthhero.com
- healthhero.com
4,8
Excelente
997 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A very effecient service.
A very effecient service.
The Doctor listened to my symptoms etc and referred me to a specialist.
I felt listened too.
5 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Lesley. We are glad you found the service efficient and that you felt listened to during your consultation. It is great to hear you were supported with a referral.
Great service
Made an appointment for second opinion 2 weeks after seeing my own GP, where I was made to feel like I was wasting their time and they were more concerned why I hadn’t attended my pharmacy before going to see the GP. Spoke with GP providing details of symptoms, was provided prescription for antibiotics, which seemed to have worked
13 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Chris. We are pleased you found the service helpful in getting a second opinion and that the treatment provided was effective. It is great to hear the consultation made a positive difference.
Resposta da HealthHero
Thank you, Mark. We are glad you found the team friendly, polite and helpful.
I find the Benenden service excellent
5 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Richard. We are pleased to hear you find the service excellent.
Great service easy to use efficient…
Great service easy to use efficient prescription service
6 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, James. We are glad you found the service easy to use and that the prescription process was efficient.
Has an effective communication tool to…
Has an effective communication tool to mange appointments with a GP. The GP was informed about my health report results and able to inform me about next steps.
Online systems worked well
Range of communication options worked well and the extended time frame for GP call was a bonus too.
5 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Gary. We are pleased the communication tools and appointment process worked well for you, and that the GP was able to provide clear guidance on your next steps.
Brilliant service :)
5 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Jade. We are delighted to hear you found the service brilliant and we appreciate your feedback.
How the NHS used to be.
After getting nowhere with the NHS this service saved me from continuous pain. Very grateful to it. Highly recommend it.
30 de abril de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, June. We are very pleased the service was able to support you when you were struggling to access care elsewhere. It is great to hear it helped relieve your pain and that you would recommend it.
Available over the Bank Holiday…
Available over the Bank Holiday weekend, easy to book and fantastic service, easy to pick up private prescription next day. I would highly recommend using this service with real professional help
3 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Michelle. We are delighted you were able to access the service over the Bank Holiday weekend and that the booking and prescription process was smooth. It is great to hear you found the support professional and helpful.
Resposta da HealthHero
Thank you, Carly. We are pleased you found the service quick and reliable, and we appreciate your recommendation.
Great service and availability
Great service and availability. Much quicker process and definitely a change to normal Gp
19 de abril de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Martina. We are glad you found the service accessible and quicker than your usual GP experience. We appreciate your feedback.
Resposta da HealthHero
Thank you, Clement. We are pleased to hear you found the service good.
Urgent care had advised take tablets
Urgent care had advised take tablets!
My shoulder was still bad after six weeks, GP reluctantly gave me an appointment over three weeks later.
Benenden GP service was superb. Two hours to get a telephone consultation, it could have been even quicker if i had chosen whereas the GP was +3 weeks. Call came through on time, Doctor listened and was empathetic, gave good advice and emailed my GP who then 'miraculously' moved my appointment forwards by two weeks, asked for xrays and a scan!
23 de abril de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Jane. We are delighted the service was able to support you quickly and that the doctor listened carefully and provided helpful advice. It is great to hear this helped move your care forward and get the further investigations you needed.
Super helpful multiple times!
Super helpful, quick and high quality service so far. On multiple occasions too.
13 de abril de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Antony. We are very pleased to hear the service has been consistently helpful, quick and of high quality across multiple occasions.
Resposta da HealthHero
Thank you for your review. We are pleased you found the response and assessment quick and helpful.
This was my first time using a private…
This was my first time using a private GP via a phone and I found the whole experience very smooth and easy it put my mind to rest and the doctor gave me a correct diagnosis .
All in all a five star review from me -well done, thank you
7 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Lisa. We are delighted to hear your first experience using the service was smooth and reassuring. It is great to know the doctor provided a clear diagnosis and helped put your mind at ease. We really appreciate your kind feedback.
Good Availability and care
The doctors availability is really good and i have always got great care when not getting appointments from NHS GP and if they feel the condition to be evaluated in person, the Online GP either write to NHS GP or provide specialist referral if needed.
3 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you for your review. We are pleased to hear you have found the service accessible and supportive, especially when appointments with your NHS GP are difficult to obtain. It is great to know you have received consistent care and appropriate guidance.
Would highly recommend this service
Would highly recommend this service. From booking the appointment to receiving the consultation it was seamless and I was kept informed of any delays
1 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Marie. We are delighted you found the service seamless from booking through to consultation, and that you were kept well informed throughout. We appreciate your recommendation.
Easy booking process
Easy booking process, the Dr was very helpful, understandable
2 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Iwona. We are glad you found the booking process easy and that the doctor was helpful and understanding.
Resposta da HealthHero
Thank you, Carole. We are pleased the prompt response helped reduce stress and provided the support you needed.
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