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HealthHero Opiniões 853

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had an extremely positive experience with the end to end service, I.e. booking an online appt, having an online appt, receiving advice which I acted upon. The result was an injury sustained on Sunda... Ver mais

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Classificada 5 em 5 estrelas

Easy to use app and booked a GP consultation for the same day. Excellent treatment by the GP and felt confident in the advice given. So reassuring to be able to get an appointment same day as opposed... Ver mais

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Classificada 5 em 5 estrelas

I easily booked an appointment on line and Sunday was available for appointments. The GP rang on time. He listened, was professional and approachable. He also suggested contacting the Benenden Heal... Ver mais

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Classificada 4 em 5 estrelas

Getting a prompt video/phone call appointment was simple and usually on the same day, sometimes in rare cases it was a next day appointment. The doctors might sometimes run late, but in general the ti... Ver mais

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Informações sobre a empresa

  1. Médico de clínica geral
  2. Clínica de saúde mental

Escrito pela empresa

We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

853 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 86% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Very happy

Very happy. I was listened to.

17 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Rosemarie. We are pleased to hear you felt listened to and had a positive experience.

Classificada 5 em 5 estrelas

Great service

Great service. Got a GP online appointment within a couple of hours of my request on a Sunday. The doctor was very good and treatment worked perfectly.

24 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Dan. We are delighted you were able to access a GP so quickly, even on a Sunday, and that the treatment provided worked well for you.

Classificada 5 em 5 estrelas

Very good service highly recommend

Very good service highly recommend

17 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you for your feedback. We are pleased you found the service very good and we appreciate your recommendation.

Classificada 5 em 5 estrelas

I got quick response

I got quick response

23 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Parvinder. We are glad you received a quick response and that the service met your needs.

Classificada 5 em 5 estrelas

Very good experience

I used this service first time. Had a very good experience with GP services. Quick appointment. Clinician was knowledgeable, answered all my questions. Would highly recommemend.

15 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Dee. We are delighted your first experience was a positive one and that you found the appointment quick and informative. It is great to hear the clinician was able to answer your questions and support you.

Classificada 5 em 5 estrelas

Really helpful

Really helpful, friendly and easy to fit around work / commitments

5 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Sam. We are pleased you found the service helpful, friendly and easy to fit around your work and commitments.

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, professional and sensitive.

12 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Meirav. We are delighted to hear you found the service professional and sensitive. Your feedback is greatly appreciated.

Classificada 5 em 5 estrelas

First time using this service

First time using this service. Couldn't have been any better. Easy booking system. A prompt same day appointment with a professional advisor that resolved query and ensured continuity of medication. Would highly recommend.

15 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you for your review. We are delighted to hear your first experience was so positive and that the booking process was easy and efficient. It is great to know the advisor was able to resolve your query and support your ongoing care. We appreciate your recommendation.

Classificada 5 em 5 estrelas

Easy to use app and same day GP consultation

Easy to use app and booked a GP consultation for the same day. Excellent treatment by the GP and felt confident in the advice given. So reassuring to be able to get an appointment same day as opposed to trying to convince a doctors receptionist that I need an appointment before being told I’d have to phone back in the morning or there are no appointments for the next few weeks etc etc
Well worth the money for the GP consultations alone.

13 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you for your feedback. We are pleased you found the app easy to use and were able to access a same day consultation. It is wonderful to hear you felt confident in the advice given and that the experience was reassuring. We truly appreciate your kind words.

Classificada 1 em 5 estrelas

An absolute waste of money.

An absolute waste of money.

My business is paying a fortune for this dire useless service.

Avoid. Save your money.

20 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you for your feedback, Tony. We are sorry to hear that the service did not meet your expectations. This is not the experience we aim to provide. We would like the opportunity to understand more about what went wrong and review this further. Please contact us at patientexperience@healthhero.com so we can look into this for you.

Classificada 5 em 5 estrelas

I easily booked an appointment on line…

I easily booked an appointment on line and Sunday was available for appointments. The GP rang on time. He listened, was professional and approachable. He also suggested contacting the Benenden Health Physiotherapist services. I rang them and did an online triage. Red Physiotherapy rang and my first assessment/appointment was booked on the same day, along with two follow up appointments.
The Physiotherapist Yash listens, is very professional and approachable. The treatment and exercises he gave were very effective and a few days later I was pain free and no longer had to take medication.
I cannot recommend them highly enough.

10 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Angela. We are delighted to hear how positive your experience was and that both the GP and physiotherapy services worked well for you. It is great to know the support you received was professional, effective and helped you recover quickly. We truly appreciate your recommendation.

Classificada 5 em 5 estrelas

A very efficient service

A very efficient service, will certainly use again.

20 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Stuart. We are pleased you found the service efficient and that you would use it again.

Classificada 5 em 5 estrelas

Accessible and highly professional

I used Health Hero to obtain a fit note when my GP didn't have any telephone appointments available and I was too unwell to leave the house.

The GP I spoke to was very considerate, understanding and professional. They took the time to explain how the fit note was different to an NHS fit note and what the next steps would be if I needed any further time off. They also checked on my wellbeing even though they knew treatment was already in place; they wanted to be sure my treatment was working and I didn't need any additional advice or care, which I really appreciated.

I'll certainly be using Health Hero again if I ever need a GP, I'd even go so far as to say I'd use Health Hero first before going to my NHS GP if appropriate.

11 de maio de 2026
Opinião espontânea
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Resposta da HealthHero

Thank you, Chloe. We are delighted to hear the service was accessible when you needed it most and that the GP provided considerate and professional care. It is great to know you felt supported and well informed throughout. We really appreciate your kind feedback.

Classificada 5 em 5 estrelas

10 stars if I could!

I absolutely love using your services. It’s very convenient, booking is extremely easy/user friendly, and your clinicians and very professional. I felt heard, and trust the is service. I would recommend to absolutely everyone I know. Thank you so much for a positive experience every time :)

13 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Tabitha. We are thrilled to hear how much you value the service and that you have had such positive experiences. It is especially rewarding to know you feel heard and trust the care provided. Thank you for your recommendation.

Classificada 5 em 5 estrelas

Good service need to more facilities

Good service need to more facilities, fully Medical and Insurance

19 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Kumar. We are pleased you found the service good and appreciate your feedback regarding additional facilities, which we will share with the team.

Classificada 5 em 5 estrelas

Excellent service

Excellent service

19 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you for your review. We are pleased to hear you found the service excellent.

Classificada 5 em 5 estrelas

I was very impressed by this Benenden service

I was very impressed by this service which was provided and handled very well.

10 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Sally. We are delighted to hear you were impressed with the service and that it was handled well throughout. Your feedback is much appreciated.

Classificada 5 em 5 estrelas

Benenden efficient end to end service

I had an extremely positive experience with the end to end service, I.e. booking an online appt, having an online appt, receiving advice which I acted upon. The result was an injury sustained on Sunday, referral advice on Monday from Benenden, went to walk in clinic same day as per advice, seen by triage nurse, had an xray, wrist break confirmed, appt with orthopaedic surgery on Tuesday resulting in wrist in a cast. I was so impressed and pleased for the treatment I received at each stage. Thank you.

10 de maio de 2026
Opinião espontânea
logótipo da HealthHero

Resposta da HealthHero

Thank you, Gloria. We are delighted to hear how positive your experience was from start to finish and that the service supported you at each stage of your care. It is great to know the advice you received helped you access the right treatment so quickly. We wish you a smooth recovery and thank you for your kind feedback.

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