Healthy & Active Opiniões 59

Resposta da Healthy & Active

6/02/2026

We’re sorry to hear about your experience and understand how frustrating it can be to deal with a defective item. In these situations, our customer service team is required to collect specific documentation, such as photos or videos.

Sometimes additional details are needed to clearly show the issue, which helps us move the process forward and avoid delays once the claim is reviewed. Our goal is always to resolve issues as quickly as possible.

We appreciate your patience and encourage you to continue working with our team so we can help bring this to a resolution.

Resposta da Healthy & Active

6/02/2026

We’re sorry to hear this and want to help. If you haven’t received your order, please contact our customer service team so we can look into it right away. In cases where a package is confirmed as lost or undelivered, we’re happy to arrange a reshipment or discuss next steps with you.

We encourage you to reach out with your order details so we can assist directly.

Resposta da Healthy & Active

6/02/2026

Thank you so much for taking the time to share this experience. We truly appreciate your understanding and patience throughout the process, and we’re glad our team was able to find a solution that felt right to you.

We’ll be sure to pass your kind words along to Wyatt. He’ll be happy to know his efforts made a positive impact. Going above and beyond for our customers is always our goal, and feedback like this means a lot to us.

Thank you again for your support and high praise.

Resposta da Healthy & Active

16/09/2025

Thank you for your feedback. All customs wait times and fees are determined by the importing country and are unfortunately outside of our control. Since we are a U.S. company, all charges are billed in USD. The option to view prices in other currencies is provided as a courtesy to our international customers, but the final charge depends on the conversion rate at the time of purchase. This is standard when shopping with international companies.

Regarding your interaction with Adriana, she was correct in explaining that a refund would not be issued, as the charge itself was processed in USD. The displayed CAD amount was only an estimate for your reference, and the final amount is always subject to currency conversion.

Resposta da Healthy & Active

30/05/2025

We love to hear it! 😄 Thanks for the awesome review—so glad your order arrived right on time and that our customer service team could knock it out of the park for you. Come back and see us anytime!

Resposta da Healthy & Active

22/05/2025

Hi there, and thank you for your feedback. We're sorry we couldn't cancel your order in time. As noted on our site, we typically aren’t able to cancel orders once they begin processing due to our quick fulfillment process. You can find more details about our cancellation policy here: https://www.healthyandactive.com/pages/frequently-asked-questions

If there's anything else we can assist you with, please don’t hesitate to reach out—our team is here to help!

Resposta da Healthy & Active

22/05/2025

Thank you so much for the love! We're glad we could make things right quickly and that our team left a great impression. We always aim to turn any mix-up into a positive experience. Can’t wait to have you back for your next purchase—your satisfaction means everything to us!

Resposta da Healthy & Active

22/05/2025

Thank you so much for your kind words! We're thrilled to hear that Healthy and Active has become your go-to for adult wellness. We work hard to make our website easy to navigate and your shopping experience as smooth as possible. If you ever have any questions or need product recommendations, our team is always here to help. Looking forward to serving you again soon!

Resposta da Healthy & Active

1/05/2025

Hi there, and thank you for your feedback. We're genuinely sorry to hear about your experience and completely understand your frustration—especially when investing in a higher-priced item.

As a U.S.-based company, we operate under different consumer protection laws than those in the EU. Our site clearly states our 30-day warranty policy for electronic items, which can be found here: Information for Exchanges. While we’re not able to offer returns or replacements outside of that window, we always want to do what we can to make things right—hence the 20% coupon we provided.

Just to clarify, that coupon does not expire, so you're welcome to use it whenever the time is right for you. We truly appreciate your business and hope you’ll consider giving us another shot in the future.

Wishing you all the best.

Resposta da Healthy & Active

25/04/2025

Now that’s the kind of performance we like to hear about. A toy that locks in and keeps up while you’re putting in work? That’s a solid win. Glad it’s hitting all the right spots—keep breaking it in right. 🔥🖤

Resposta da Healthy & Active

25/03/2025

We understand your frustration and want to clarify what happened with your order. Since this is a high-fraud industry, we requested additional information to verify the legitimacy of the purchase. As you chose not to provide the requested details, the order was canceled and refunded.

Your refund was processed on February 13th, and depending on your financial institution, it may take up to 7 business days to reflect in your account. If you don’t see it after that timeframe, we recommend reaching out to your bank for further assistance.

We’re always here to help if you have any other concerns. Feel free to reach out to our customer service team directly.

Resposta da Healthy & Active

6/11/2024

We’re thrilled to hear you’ve been enjoying our selection—and for nine amazing years, no less! Sounds like you've found some long-lasting favorites, and we’re more than happy to keep those good vibes going with quick, discreet deliveries that bring a little excitement straight to your door (no spoilers on what's inside, of course!).

Thank you for the love and for being part of the Healthy and Active family. Here’s to many more years of exploring new thrills together! 🖤

Resposta da Healthy & Active

10/09/2024

We're thrilled to hear you loved the discreet packaging and that everything was exactly what you ordered! We get it—ordering these kinds of items can feel a bit nerve-wracking, but we’re here to make it as smooth and private as possible. If you ever need anything else, you know where to find us!

Thanks for your awesome review!

Resposta da Healthy & Active

27/08/2024

🔥 We’re thrilled you’re loving our unbeatable prices and spot-on descriptions! 😉 It’s all about bringing you the best and making sure you get exactly what you’re craving. Thanks for the awesome feedback—keep the fun coming!

Resposta da Healthy & Active

13/06/2024

Thank you for taking the time to share your experience with our metal penis pump. We're thrilled to hear that it has exceeded your expectations in terms of increasing size, girth, stamina, and endurance.

We're all about keeping things exciting and healthy, and it's fantastic to know our product is contributing to that for you. If you have any further feedback or need assistance with anything else, please don't hesitate to reach out.

Keep enjoying the excitement!

Resposta da Healthy & Active

11/06/2024

Thank you so much for your enthusiastic review! We're thrilled to hear that our product has made such a positive impact on your life. It's fantastic to know that it's enhancing both your excitement and health, and that your wife is finding creative uses for it as well! Your high recommendation means a lot to us. Here’s to more adventurous and thrilling experiences—pump it up and enjoy! 🚀

Resposta da Healthy & Active

20/05/2024

Thank you for your feedback. We're sorry to hear that you were not satisfied with the product and experienced difficulties with the return process. We have issued the necessary return instructions to resolve this matter.

If you need further assistance or clarification, please do not hesitate to contact our customer service team at 844-778-4738 or via email. We are here to help and ensure your satisfaction.

Resposta da Healthy & Active

27/03/2024

We're thrilled to hear that you're enjoying your toy and finding it pleasurable! Your satisfaction is our top priority, and we're delighted to have played a part in bringing you moments of joy and pleasure.

If there's anything else we can do to enhance your experience or if you have any questions, don't hesitate to reach out. We're here to ensure your enjoyment continues for many more pleasurable moments to come!

Resposta da Healthy & Active

27/03/2024

Thank you for sharing your delightful experience with us! We're thrilled to hear that our product brought you such pleasure and enjoyment. It's fantastic to know that you found it easy to understand and that it's been a hit whether flying solo or with a friend – versatility at its finest!

We greatly appreciate your kind words about our prompt service, and we're ecstatic to have earned your trust and loyalty. Rest assured, we'll be here whenever you're ready to embark on another adventure of joy and satisfaction. Until then, happy exploring!