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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I received the hearing aids, and tried them for a day - I was not satisfied (no bluetooth connectivity, poor control of background noise etc). I applied immediately, asking how to return them and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I can't rate the Hearing Well service highly enough and have absolutely no hesitation in recommending this practice. Andrea removed excess wax from both my ears. She is so knowledgeable and exceedin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hearing has been going for about 5 years now. Finally bit the bullet and these were within my budget. Very pleased with them so far, TV is clearer and i can hear my wife from the kitchen now which app... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booked appointment for wax removal on both ears. Very happy, treated with respect, everything was explained beforehand. Both ears done with great care. Staff are lovely, Definitely recommend the... Ver mais

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Informações sobre a empresa

  1. Loja de aparelhos auditivos
  2. Reparação de aparelhos auditivos

Escrito pela empresa

Hearing Tests, Hearing Care & Hearing Aids in Chiswick, West London. Passionate about delivering the best solutions for people with hearing loss


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

34 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Atrocious communication.

I received the hearing aids, and tried them for a day - I was not satisfied (no bluetooth connectivity, poor control of background noise etc).
I applied immediately, asking how to return them and followed up with numerous emails - ABSOLUTELY NO RESPONSE!
No phone contact or physical address.
THIS IS A SCAM!!!!

19 de março de 2026
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Doug,
There is no record of your purchase or any appointments booked.
All patients are seen at the clinic based in Chiswick, London.

On that basis we are certain that you have confused us with another company as we don’t sell hearing aids online.

A formal request was made via Trustpilot for your email address, phone number, and order details to investigate further which wasn’t actioned.

Hearing Well is highly rated and has won 3 Best Retailer awards from the Chamber of Commerce based on high standards and patient satisfaction.

We simply wouldn't treat our patients as you described in your review.

If you call us we can help to redirect your complaint in the right direction.

As your review is unfair and unjustified we request that you remove it.

Sincerest Regards
Deepak Jagota FSHAA
Hearing Aid Audiologist
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

An excellent service

I can't rate the Hearing Well service highly enough and have absolutely no hesitation in recommending this practice. Andrea removed excess wax from both my ears. She is so knowledgeable and exceedingly gentle and reassuring. Her level of expertise and her patience with a very nervous patient were so appreciated. Thank you again Andrea.

8 de abril de 2026
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Jackie,
Thank you for rating us so highly. We are delighted that Andrea reassured you in a gentle manner.
Most grateful,
Hearing Well Team
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Hearing has been going for about 5

Hearing has been going for about 5 years now. Finally bit the bullet and these were within my budget. Very pleased with them so far, TV is clearer and i can hear my wife from the kitchen now which apparently is a mixed blessing ha ha

1 de abril de 2026
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Mr Wood,
We don't have you on our records. Having said that we are pleased you are making progress.
Best Regards
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Happy client

Booked appointment for wax removal on both ears.
Very happy, treated with respect, everything was explained beforehand.
Both ears done with great care.
Staff are lovely,
Definitely recommend them.

20 de março de 2026
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Joy,
I am pleased that you felt respected and received great care. Best regards Deepak Jagota FSHAA Hearing Aid Audiologist www.hearingwell.co.uk 0208 994 6966

Classificada 5 em 5 estrelas

Excellent

An excellent, caring audiologist. Deepak always puts the client at the centre of the process.

10 de março de 2026
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Joel,
Thank you for the kind words.

Best regards

Deepak Jagota FSHAA
Hearing Aid Audiologist
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Highly recommend this place for ear wax removal

I was a walk-in customer looking for ear wax removal and was welcomed in delighted that Andrea was able to give me an initial assessment and perform the procedure with such skill. I felt I was in a really safe and capable pair of hands. Thanks for doing such a great job - I know it was a tricky one. I definitely recommend this place

11 de fevereiro de 2026
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Lizzie,
Thank you for your kind words. Andrea is grateful for the feedback.
Best regards,
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Don't delay , book an appointment today !

I would highly recommend you visit Deepak if you have any concerns regarding your hearing. After a full review, I started wearing hearing aids in July. The care and attention to detail and after sales care has been exceptional. Deepak will guide and advise you through the process very kindly with great humour too. Having better hearing has changed my life, I am now able to enjoy busy social situations with ease .

16 de dezembro de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Michelle,
It's always lovely to have you.
Really trully pleased that your treatment has been life changing enhancing social situations
Thank you for your appreciation of the care and attention.
Best regards
Deepak Jagota FSHAA
Hearing Aid Audiologist
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

I think that Hearing Well is second to none.

In my experience, the combination of customer care, professionalism, kindness and expertise at Hearing Well in Chiswick is second to none. Since first wearing hearing aids in 2012 I have consulted audiologists from a variety of enterprises, including the big high-street names down to self-employed individuals who visit the home and Hearing Well is in a different league.
I feel that Deepak, who runs the place, is committed to finding the answers to the hearing needs of his customers. He provides the knowledge, technology, personal commitment and support to address my hearing issues and I reckon he will continue to meet my requirements as they inevitably change over time. He isn’t focused on making money but the fulfilment of a dedication to use his enterprise and knowledge to help as many of his fellow humans as he can to hear well - and I’m glad I am one of them.

18 de dezembro de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear John,
Thank you for taking the time to reflect. I think you’ve hit the nail on the head: we chase excellence, not pound signs, and that’s when the miracles happen. I didn't treat your hearing needs any differently than I would my own father’s. There are always challenges, but our ethos and commitment remain steadfast.
Best regards
Deepak Jagota FSHAA
Hearing Aid Audiologist
www.hearingwell.co.uk
0208 994 6966

Classificada 1 em 5 estrelas

I returned my aids with full packaging…

I returned my aids with full packaging unopened and have been waiting for three weeks for my payment to be repaid and after four emails nothing!!
Extremely disappointing. Very bad business
Unsure about purchase date

31 de outubro de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Mr Thompson,
I must say that this has come as a surprise as we have no record of your purchase or having met you.
It is possible that you have confused us with another company .
Please call on 0208 994 6966 so we can help to redirect your complaint in the right direction.
A formal request has been made via Trustpilot for your email address, phone number, and order details to investigate further.

We would also request that you remove this review as it entirely unjustified.

Sincerest regards
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Dear Mr Thompson,

We can confirm that you are not on our database and definitely didn't purchase any hearing aids from us.

There is enough animosity in the world and it appears that you have taken out your frustration on the wrong company.

Hearing Well has won 3 Best Retailer awards from the Chamber of Commerce based on high standards and patient satisfaction.
We simply wouldn't treat our patients as you described in your review.

I hope you receive a refund soon from wherever you purchased your hearing aids and consider withdrawing your review.

Kind Regards
Deepak Jagota FSHAA
Hearing Aid Audiologist

To whom it may concern,
May I offer my profound and abject apologies re these sleights on your company, the company I mistook you for had a title not too far removed from yours, no names, no drill packs.
May your company’s business thrive and burst with gigantic profits, amen to that,
Mr. C R Thompson

Classificada 5 em 5 estrelas

Kind and professional care and life enhancing treatment

I went to Hearing Well with persistent tinnitus, wondering if i could get a diagnosis and some insights to improve it. After a full hearing test, Deepak gently explained that i have notable high frequency hearing loss, affecting my ability to hear speech - particularly in noisy environments. Then straight away he gave me some Audibel hearing aids to try. This was actually more shocking than the diagnosis, because they immediately made such a positive difference. I hadn't realised my hearing was so bad.

Deepak kindly lent me hearing aids to try while my own were being prepared. So I walked out of the door an hour or so later hearing better than i had for years. I realise that i have been lip reading for ages - perhaps forever, actually - yet now I am able to hear conversations at the far end of a noisy restaurant dinner table while easily chatting to friends near me. I notice more birdsong and other natural sounds around me and my tinnitus is no longer troublesome.

These hearing aids have given me a super power that i didn't know i needed and didn't know was possible. I wear them all day long in very busy and noisy professional and personal settings. They improve my hearing all the time, with easy adjustments for different environments. They are discrete and easy to wear and charge. I've been wearing them for about three months now - a period that has been full of business travel and busy professional events. Not one person has noticed them - not even family members who know I wear them.

On top of the excellent hearing correction, the hearing aids are connected to all my personal and professional phones and laptops. So i now take calls and attend video conferences without using any other headphones or mikes. Truly liberating. Life enhancing.

Thank you, Deepak, for so thoughtfully and caringly guiding me through the diagnosis and treatment choices - and for patiently answering my many questions. I recommend the kind and professional care at the Hearing Well clinic to anyone who is wondering about their hearing.

12 de agosto de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear VT ,
Thank you for taking the trouble to reflect on your experience in detail.
We our delighted that you have made good progress and are happy to recommend us.
Best regards
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Hearing Well

Visiting Hearing Well, Deepak, has completely restored my hearing It was a very professional, efficient and kind I’m so glad I went there after months of stress.

Jennifer Bathurst

17 de junho de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Jennifer,
We are so pleased that we were able to help you with your hearing and relieve you after months of stress. Our commitment of care continues.
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

I couldn't be more thrilled and…

I couldn't be more thrilled and relieved with my treatment today. Andrea assessed and dealt with my blocked ears so gently, thoroughly and efficiently that the difference is now totally amazing; the bumblebees outside our back door sound like a parade of Harley- Davidsons! Kelly booked my appointment at short notice and Deepak encouraged my husband and I to book personal hearing assessments, which we surely will. Thank you all.

30 de maio de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Veronica,
Thank you for taking the time to reflect on your experience. You are most back welcome in the future.
Kind Regards
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

wax removal

Needed wax removal - had gone deaf in one ear! Fitted me in at short notice as I was leaving Chiswick area next day. Very pleasant and friendly. Quick and efficient service. Recommended!

24 de abril de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Peter,
Thank you for the kind words. We are always here if you need us.
Best wishes
Hearing Well Team
0208 994 6966
www.hearingwell.co.uk

Classificada 5 em 5 estrelas

Hearing Well provided me with excellent…

Hearing Well provided me with excellent help and service. I had very blocked left ear and was flying out in the afternoon. I called in the morning and explained my situation. Even though the treatment clinic for wax removal was closed on a Tuesday that opened it up especially and saw me at midday. My ear was completely cleared and I was able to fly without any discomfort.
Big thanks to the team.

1 de abril de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Adam,
You are most welcome.
We are delighted to get you on the flight safe and sound, hearing well again.
Best regards
Hearing Well Team
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

A much better service

Other reviewers have rightly identified Hearing Well’s excellence and professionalism. I can add to that. Before I went, I’d tried three major high-street ‘chains’. I’ll compare and contrast.

Two standard issues were on my mind. One, was my hearing bad enough to warrant an intervention? And, two, would a hearing aid do the job?

The chains answered neither question. Yes, all three administered the usual sound-tests. The result: a graph, supplemented by two uninformative words: ‘mild’ and ‘moderate’.

But did that ‘loss’ merit the expense of a hearing aid? Or, should I soldier on without? And, could I actually try a hearing aid - to check it made a worthwhile difference?

No, said two of the three. The third: yes - but with factory settings. It did little. After six months of doing the rounds, I was none the wiser.

Hearing Well’s service is different-league. First, its advanced software showed how much my sound-picture had faded, and, how that impacted my life. Second, I could try a hearing aid: fully configured.

A revelation - and both key questions settled. As far as I can tell, the price is industry-standard. The care and expertise: invaluable.

3 de março de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Mr Cyriax,
We really appreciate the time and trouble taken to address your hearing needs and look forward to giving the service you deserve along the journey to better hearing.
Sincerest regards
Hearing Well Team
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Ear suction with care and expertise

Attended for much-needed ear hard-wax suction service for my Dad who lives with neurological condition. I couldn't rate the service more highly. The treatment was done with quality expertise and care -the calm environment and gentle confidence with accessible knowledge sharing by audiologist Andrea achieved a brilliant result improving Dad's hearing and importantly with content and empowered patient throughout. Very grateful. Would recommend 100%

19 de março de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Cleyre,
Thank you for rating us so highly. We are delighted that Dad was able to find relief whilst having a calm and gentle experience.
Warm Regards
Hearing Well Team
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Very good experience

The experience was smooth.

4 de fevereiro de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Ecaterina,
We are pleased that you had a good experience.
Hearing Well Team
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Just had new hearing aids fitted today.

Just had new hearing aids fitted today.
Deepak is very caring and helpful and really looked after me, would thoroughly recommend him and his staff.

7 de março de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Margaret,
Thank you for the recommendation and we are all pleased to hear that you that you found the service caring & helpful.
Team Hearing Well
www.hearingwell.co.uk
0208 994 6966

Classificada 5 em 5 estrelas

Wonderful service from Hearing Well

Wonderful service from Hearing Well! I had quite large wax build ups in both ears and one of them was hard to reach. I was very nervous but the consultant was reassuring, knowledgeable and clearly very skilled. She explained exactly what she was doing and removed both blockages in a comfortable and painless way. The booking and check in process at reception was professional and friendly too. Thank you!

21 de fevereiro de 2025
Opinião espontânea
logótipo da HEARING WELL

Resposta da HEARING WELL

Dear Maria,
Kelly and Andrea are over the moon with your kind words. We are delighted that you found the procedure reassuring, knowledgeable and very skilled. We also acknowledge your feedback about our professional and friendly reception process.
Have a wonderful weekend,
Hearing Well Team
www.hearingwell.co.uk
0208 994 6966

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