Heartmadeofgold Opiniões 

252
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is my 3rd bracelet i ordered from Heart Made of Gold. They never tarnish after wearing almost every day . Paperclip one is very nice looks like reall 14K gold. Very good quality of jewelry and i... Ver mais

Classificada 5 em 5 estrelas

All the jewelry I have gotten from HMG has been beautiful and I wear several of the earrings/huggies every day and they truly are waterproof! They hold up and look like they did when I bought them.... Ver mais

Classificada 5 em 5 estrelas

They kept in contact answered questions I had a beautiful band thick going to order a wider one it’s comfortable And she was right on about size I received Order quick and quality unbelievable loo... Ver mais

Classificada 5 em 5 estrelas

The shipping was fast, and the quality so good! Loved the bonus free ring set, definitely made the purchase feel like a great deal. Also I appreciate the thoughtful selection of tasteful pieces, I wil... Ver mais


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

252 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 41% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(252)

96 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

How can anyone like this shop or…

How can anyone like this shop or products? Cheap looking items, lightweight in fake yellow color. Return policy is non existent…you can’t return if you purchased on sale or used their discount code. Earrings are non refundable at all. Don’t waste your money.

19 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Only Full Priced items can be returned with charges.

Buyer Beware

Be aware that if you use any promotional code or discount at checkout, items from Heart of Gold are not eligible for returns—only exchanges. Return shipping is also at the customer’s expense.

Fortunately, the items I ordered were intended for a 12-year-old, because the diameter of the earrings would not reasonably fit an adult.

Regardless of the material quality, the overall craftsmanship is poor. Even at a discounted price, the jewelry is subpar compared to similarly priced competitors.

Based on my experience, I would not recommend this vendor. Save your time and money and look elsewhere

19 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Complete garbage

Complete garbage. I received a ring missing diamonds, so they replaced it. That ring began to tarnish immediately. I couldn't get a response and when I finally did they said I already used my warranty so too bad. What an awful company that claims to stand by their product.

13 de outubro de 2025
Opinião espontânea
logótipo da Heartmadeofgold

Resposta da Heartmadeofgold

Hi Kristen,
Thank you for sharing your experience. We did respond to your messages within our standard 24-hour window, so please be sure to check your spam or junk folder in case our responses were missed.
Based on the evidence provided, it appears that improper care and use of the item contributed to the loss of color. Please note that this is not tarnishing, but normal wear that can occur when care instructions are not followed.
We stand behind the quality of our jewelry and have over 300,000 happy customers. While our warranty covers one replacement per item and we are unable to offer additional replacements under the warranty, we are happy to discuss store credit or exchanges for future purchases should you wish.
We understand this has been frustrating and appreciate your feedback as it helps us improve our products and service.

Best,
Heart Made of Gold

Classificada 1 em 5 estrelas

Crooks…

I ordered three pairs of earrings without a promo code. One pair was incorrectly advertised, or deceitfully advertised.
No where did I see NO returns on earrings. They were still sealed in plastic bag and had not been opened much less tried on! AWFUL!! Will NEVER ORDER FROM THEM AGAIN!!

2 de outubro de 2025
Opinião espontânea
logótipo da Heartmadeofgold

Resposta da Heartmadeofgold

Hello Mary,
Thank you for your feedback. We do want to clarify that a promotional coupon was applied to your order, which included a free pair of earrings. As outlined in our store policies, free items and earrings are not eligible for refunds. We also have an earring policy in place for hygiene and safety reasons.
We did, however, offer an exchange for another pair of earrings as an alternative. We appreciate your feedback and are always looking for ways to improve our customer experience.

Best,
Heart Made of Gold

Classificada 5 em 5 estrelas

Fast Shipping Great Quality

Heart Made of Gold had fast shipping and gorgeous quality of product. I have worn my earrings everyday since I got them 9 months ago and no issues, tarnishing or irritation!

10 de janeiro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Cute

Love love love this shop. Shipping takes a bit long but it's to be expected. All of the jewelry I have bought from Heart made of gold has been so gorgeous and feels like such high quality.

9 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful earrings

Beautiful earrings. Had a little issue with one earring and they were most gracious in resolving the issue. Will order again. Love the large diamond hoops . Beautiful!!

2 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered some ear cuffs from another…

I ordered some ear cuffs from another company that tarnished very badly and I could not clean them. I ordered and pair from Heartmadeofgold.com and they’re perfect! I ordered another pair and they were never delivered, so they sent me a pair at no charge! Excellent customer service, very impressed! Thank-you

22 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I am getting a free replacement!!!

The customer service was great! I really didn't expect to be helped in a satisfactory way as online communications a lot of times go unanswered. my email was answered quickly and they are sending a replacement ring to me! One of the jewels fell out and the ring is not that old. I am thrilled!!!

10 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

I have purchased multiple earrings from this company and have loved each and every one of them! They're gorgeous, dainty, lightweight, yet just the right amount of fabulous!

2 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

High quality jewelry

High quality jewelry. I wear my necklace several times a week, even in the shower and swimming. After almost a year it still look brand new. I get a lot of compliments as well.

18 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Weirdo brand who keeps harassing me via…

Weirdo brand who keeps harassing me via email and texts after they sold me false jewelry and refuse to let me return it for a refund. Once I realized they weren't going to help me I stopped responding and I'm getting messages saying "Oh no we also have to add that we find it incredibly rude to leave multiple reviews publicly. Please be more kind to small businesses. Ignoring our emails and text is very rude." Also they delete any bad reviews on their website so do not trust what is written.

10 de julho de 2025
Opinião espontânea
logótipo da Heartmadeofgold

Resposta da Heartmadeofgold

Thank you for your feedback. You initially reached out regarding a sizing issue with your ring, and we explained that we are happy to exchange it for a different size. We provided instructions, but shortly after, a dispute was opened before we had the opportunity to assist you further, which created some confusion.
Once the dispute was opened, communication from your side stopped, leaving us uncertain if you still intended to return the item. In these situations, open communication is important to reach a resolution.
At this time, the items have not been returned, which implies you may no longer need assistance. Should you decide to move forward with exchanging your ring size, please don’t hesitate to reach out to our support team—we’ll be glad to help. If you are still in need of assistance, we’re always here to chat via email at contact@heartmadeofgold.com.

Classificada 1 em 5 estrelas

Buy from literally anywhere else

Buy from literally anywhere else. They sell plated jewelry as waterproof. Sizing is all over the place, they don't use a mold. Customer service alone is not worth giving them a penny.

9 de julho de 2025
Opinião espontânea
logótipo da Heartmadeofgold

Resposta da Heartmadeofgold

We’re sorry to hear about your experience. To clarify, our jewelry is made with high-quality gold-filled and vermeil materials, and we are always transparent about product details on our website. Each piece is carefully crafted, and while sizing can vary slightly due to the handmade nature of our designs, we are always happy to assist with exchanges if something doesn’t fit quite right.
Our customer service team strives to support every customer fairly and within our policies, and we regret if your interaction did not meet expectations. We appreciate your feedback as it helps us continue to improve. If you are still in need of assistance, we’re always here to chat via email at contact@heartmadeofgold.com.

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