Such a beautiful salon with such high quality hairdressers!! Cannot thank Nikki enough for fixing my ruined hair (done by another hairdresser). My colour has come out so much better than excepted. Tha... Ver mais
Heavenly Hair by Nicole
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Leia as opiniões dos outros
Thank you so much Alma, you were so great! You answered all our questions and gave us much information for all our household. Thank you for everything.
I received my hair very fast despite the pandemic. The hair is very soft and the closure is amazing. Customer service was quick to respond about my concern with the lengths not being correct. I've had... Ver mais
A empresa respondeu
Ordered hair 7 days ago it hasn’t even shipped yet I’m being asked about a review. Shipping takes too long haven’t received an update tracking number or anything.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Heavenly Hair by Nicole provides top-quality wholesale virgin hair. If you're looking to launch your virgin hair business with quality hair. Shop with me!
Informações de contacto
1472 Berger Street , 21113, Odenton, Estados Unidos da América
- 410-793-2124
- customerservice@heavenly-hair.com
- heavenly-hair.com
Thank you so much Alma
Thank you so much Alma, you were so great! You answered all our questions and gave us much information for all our household. Thank you for everything.
11 de agosto de 2022
Opinião espontânea
Amazing!!!!!!!
Such a beautiful salon with such high quality hairdressers!! Cannot thank Nikki enough for fixing my ruined hair (done by another hairdresser). My colour has come out so much better than excepted. Thank you so much. I will never trust another hairdresser again! X
5 de maio de 2021
Opinião espontânea
Love the hair I ordered water wave…
Love the hair I ordered water wave very soft and curly best hair I bought in long time ..worth the money ..only problem I had was not getting it out to me fast enough and don't offer FedEx or ups usps takes forever
16 de fevereiro de 2021
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your honest review! We truly appreciate it.
Water wave
I received my hair very fast despite the pandemic. The hair is very soft and the closure is amazing. Customer service was quick to respond about my concern with the lengths not being correct. I've had the hair installed for three days now and it's doing good so far.
16 de fevereiro de 2021
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your feedback!
I am in love with my purchase
I am in love with my purchase! I ordered one of the bundle deals and I am amazed by the quality and that it was not expensive at all. The hair is soft and so cute. I get so many compliments. This company is definitely Heavenly! I will be ordering again and I recommend this company.
25 de novembro de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your review! We are pleased to know that you are satisfied with your purchase!
I love this hair,this was definitely…
I love this hair,this was definitely worth my money it’s so soft &full and thick . I order a lace front 100% human hair and after a year it’s still looks brand new I definitely will be order again from here.
25 de novembro de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your feedback!
Omg I am amazed
Omg I am amazed! The hair looks even better in person! This is good quality! If you are looking for good quality you can trust Heavenly Hair. First time customer just turned life time customer! Thanks .. and customer service was great too! That’s hard to find these days so I’m giving credit where it is due.
24 de novembro de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your feedback. We are pleased that you're satisfied with your purchase!,
Do not buy
Do not buy this hair it is not good hair at all it’s regular packaged hair definitely not satisfied with the hair and the seller does not comply with what her return policy says tried to tell me they updated right after I ordered some hair....Do NOT BUY
28 de agosto de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Per our conversation I explained to you that you do not qualify for a refund because there was no fault of Heavenly Hair by Nicole. You ordered our sample package 8/17/2020 and left a good review on 8/27/2020 (which you recently edited) then 9/8/2020 you ordered a larger amount of hair. We understand your frustration for not receiving a refund. Our policy has been updated because we have had customers that will purchase big amounts of hair that unfortuantly they do not know how to sell or have changed their mind about starting a hair buisness. Heavenly Hair by Nicole will not be responsible for no other reason then a mistake made by us.
Good so far just waiting on my…
Good so far just waiting on my confirmation number and delivery date... But they have great hair quality and I love they hair texture
5 de março de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your feedback!
Probably won’t order again
Ordered hair 7 days ago it hasn’t even shipped yet I’m being asked about a review. Shipping takes too long haven’t received an update tracking number or anything.
5 de março de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
I apologize for the extra wait time. My turnaround time is estimated. Some times it could be faster and some times it could take a bit longer. Unfortunately in your case it did take a bit longer. As I explained humbly, the tax season increased my work load so it was a bit harder to process all orders in a faster processing time. I am working my hardest to get things out. If you would like to discuss further, please do send me an email so that we can work this out in your favor promptly. Thanks.
No updates
Ordered hair, and it’s been a week still no tracking number. I have made several attempts to reach out via email, social media and phone. The contact number on the site goes straight to voicemail
1 de março de 2020
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Hi, I just sent you an email to update you on your order. I do apologize humbly. I have had an increase in orders over the tax season so this has had me delayed in processing times. I know this could be frustrating. As you can imagine, I haven’t had time to respond to emails and social media. I apologize and will work on a way to make this better next time. I have your order ready to go. Please reply to my email as to how you would like to handle your order next. My apologies again. I will work my hardest to make this right with you. Thanks :)
Love my hair
My hair came in 2 days. It soft and the bundles are full
2 de novembro de 2019
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your feedback!
Satisfied and Happy Customer!
I am in love with my hair. Soft beautiful no shedding. I will order again!
20 de outubro de 2019
Opinião espontânea
The hair was good wasnt happy with…
The hair was good wasnt happy with closure havent ordered since
11 de abril de 2019
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Hello Tiffany,
We are sorry that you were unsatisfied with the closure you purchase. There was an email sent to you explaining the correct way to bleach the knots in a closure. Leaving the bleach on too long will damage the closure and it will bald very quickly. Please let us know if you would like for us to resend the email. Once again thank you for you review. We are happy to know you were satisfied with our hair!
The hair and customer service is amazing
25 de março de 2019
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your review! We are more than pleased to know that you're satisfied with the quality of our products! We will continue to provide the best quality virgin hair.
The wig was way too thin and it was…
The wig was way too thin and it was shedding after i took it out the package and the frontal already had a hole in it and took away from the hair line.
19 de janeiro de 2019
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Hi Minnie,
We apologize for what you have experienced with us. We have stated in the description that our wigs are 130% density because 130% density has a more natural look. As far as shedding, we are little concern about this because we thoroughly examine our hair before it is shipped out and we have not seen any shedding at all.
The hair is good quality and came quick.
19 de janeiro de 2019
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your review! We are super excited to know that our products met your expectations. We will always provide top-quality products.
I was not happy with this hair
I was not happy with this hair. Tangled after 1 week. The length was not as stated.
8 de novembro de 2018
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Hello Shonda,
We sincerely apologize that you were unsatisfied with your purchase. This is the first of us hearing that our hair tangles.
With proper care, our curly hair will not tangle
(washing/ conditioning once a week, applying leave-in-conditioner to hair daily)
Also, our hair is true to length, if you stretch the curls and then measure you will see that the lengths are correct.
Beautiful hair
29 de julho de 2018
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Thank you for your review! We love that you were satisfied with your order.
False advertising
19 de julho de 2018
Opinião espontânea
Resposta da Heavenly Hair by Nicole
Hi Joanne,
We apologize that you had a bad experience with our company. We would like to know more information on the false advertising you mentioned. We try our best to be as transparent as possible. Our customer's trust and satisfaction is our number one priority. Please contact us at customerservice@heavenly-hair.com so that we can resolve this issue. Thank you.
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