The best customer service I have ever experienced. I bought a pair of croissant earrings and lost one a couple of months later. When I emailed them to enquire about purchasing a single earring instead... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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Quality products. What really sets Heiracle apart is their service. I lost one of my favorite pairs of earrings, which is no longer sold. I reached out to the Heiracle team and received a respon... Ver mais
The jewelry I purchased from Heiracle was beautiful. It came promptly and in sterile bags, which I deeply appreciated. It's clear that a lot of time and care go into their products. Their customer ser... Ver mais
A empresa respondeu
They don’t publish negative reviews. I brought a pair of flat back earrings. The stem was too long. The earrings hung oddly and rotated down with gravity. Despite reviewing them on the website and v... Ver mais
A empresa respondeu
Informações sobre a empresa
- Ourivesaria
- também em
- Designer de jóias
- Fabricante de joalharia
- Gemologista
- Joalheiro
- Loja de acessórios de moda
Escrito pela empresa
Heiracle is a jewelry brand built around one belief: jewelry should stay with you. Our name is inspired by “heirloom” and “miracle” — two words that reflect our hope to create pieces that feel meaningful, lasting, and personal. We design jewelry for everyday wear, but also for the stories, memories, and moments that stay with you over time. We understand that no product or brand is perfect in every situation. Jewelry is delicate, personal, and worn in real life, so questions, wear, or small issues may happen. What matters to us is how we respond. At Heiracle, we take every customer concern seriously and do our best to solve problems with honesty, patience, and care. That is why every Heiracle piece comes with lifetime service. From replacement parts and product care guidance to wearing support and after-sales help, we want customers to feel supported long after their order arrives. We do not see each purchase as a one-time meeting. We hope to build a long-term relationship with every customer and become a jewelry brand you can return to, rely on, and trust. Heiracle means jewelry that stays with you — and service that stays with you too.
Informações de contacto
4,5
Excelente
29 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. Had issues with delivery (which is purely due to the courier server). Mata was prompt in helping me solve the issue.
The quality of the earrings are splendid and they are so comfortable to wear. Much thought in to the products; they came sterilised and the tool provided to help put on the earrings was helpful.
I would definitely purchase again
21 de junho de 2026
Opinião espontânea
Resposta da Heiracle
Thank you so much, Viv. I’m really glad we could help with the delivery issue and that the earrings feel comfortable. We truly appreciate your support and would love to serve you again.
After decades of problems with…
After decades of problems with earrings, I found flat back titanium and love these! This company was truly amazing when I needed a longer stem. All I did was email them to ask if they had them available, and they put a pair of longer stems in the mail to me!!! Thank you! I can wear earrings again!!!
22 de junho de 2026
Opinião espontânea
Resposta da Heiracle
Thank you, Chris! I’m so happy we could help you find a better fit. Being able to wear earrings comfortably again is exactly the kind of experience we hope to create.
They don’t publish negative reviews
They don’t publish negative reviews. I brought a pair of flat back earrings. The stem was too long. The earrings hung oddly and rotated down with gravity. Despite reviewing them on the website and via their emailed review request (and confirming the review after) neither review was published.
Edit 13/7 - Mata from Heiracle did reach out and the company sent me a pair of shorter 4mm posts which fit perfectly. The only feedback from me would that it would be good to advertise the shorter posts on the website so people know that they are an option.
I was pleased with the response and earrings.
22 de maio de 2026
Opinião espontânea
Resposta da Heiracle
Hi Angela, this is Mata, the founder of Heiracle.
I’m really sorry about this. After seeing your review, we checked our product review app and realized that reviews were being held in a moderation queue instead of being published automatically. That was our mistake, and I completely understand why it made you feel like we were hiding negative reviews.
We’ve now published your review, and you’re right — customers should be able to see both good and bad feedback.
About the earrings, I’m also sorry the post length didn’t work for you. From what you described, it sounds like the 6mm post may have been too long for your ear, which can make the earring rotate or hang forward. We do have shorter 4mm and 5mm posts, and we’re happy to help customers find a better fit.
I’m not replying to ask you to change your review. I just want to say sorry, take responsibility, and let you know we’re working on improving both the product fit guidance and the way reviews are handled.
Excellent customer service when I had a…
Excellent customer service when I had a small issue. Really responsive and helpful
1 de junho de 2026
Opinião espontânea
Resposta da Heiracle
Thank you so much for your support. This is what we should do.
We’re grateful for the trust, and we truly hope to meet you again in the future.
Great Experience
I got the Window Cat Jade Stud Earrings (in White) for my girlfriend and she was absolutely thrilled! Beautiful and delicate design. Packaged very nicely and customer service is top notch.
7 de dezembro de 2025
Opinião espontânea
Resposta da Heiracle
Thank you so much for taking the time to share this!
The order was correctly quick delivered…
The order was correctly quick delivered and the earrings are beautiful. Love them.🥰
18 de dezembro de 2025
Resposta da Heiracle
Thank you so much for sharing this with us — I’m really happy to hear that your order arrived quickly and that you love the earrings. That honestly made my day.
If you ever run into any questions or need help down the road, please feel free to reach out anytime. I’m really looking forward to the next time our stories cross again. 💛
Great product quality and fantastic…
Great product quality and fantastic customer service. The earrings are unique and beautiful. Bought another pair as a gift. Love that it is a small business that is supporting the local artisans and their jewelry is just beautiful.
1 de dezembro de 2025
Resposta da Heiracle
Thank you for your generous words and for taking the time to share your experience with us.
To be able to serve you is truly our honor. Gratitude has been at the heart of our journey since the very first day this business was created. Your patience, kindness, and willingness to share mean more to us than you may realize — they give us the confidence and courage to continue crafting, creating, and telling the stories behind each piece we make.
We are deeply grateful for your support of small artisans and thoughtful craftsmanship. It is customers like you who remind us why this work matters.
We look forward to meeting you again, in another moment, through another story. 💛
— Heiracle Team
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