Hella Heels Opiniões 

Got charged over $7 for an "international fee" from using my Cashapp card for the purchase, but they ship from California and I live in Oregon. I argued with customer service because in no way should customers have to pay an "international fee" when the product is located in the USA and being shipped to the next state over. They did give me a onetime refund for the $7.17 and told me to only use my debit card for future purchases to not get that extra charge. (Hella Heels should be responsible for getting rid of that fee because it's fraudulent charges when being shipped and delivered within the USA) There prices are ridiculously expensive and I'm glad that I found out you can find the SAME BOOTS on Aliexpress from various sellers for HALF THE PRICE!! Look up "Dance In Heels store", "BigBag Sister store", "Leecabe store" and "Dance Glow Shoes store" on Aliexpress and you'll be thankful for the money you save instead of wasting money buying through Hella Heels for the same products!

We love this shop. Best place to get this footwear. Big fans!

I love this brand a lot , the shipment was sent super quick in few days , if you have any issues , you can contact the team , they are very efficient and reply you straight away . HIGLY RECOMMENDED

The quality of the shoes is amazing, and the support is great. I had some issues with the delivery company but they supported me all the process until the order arrived at my door

Fabulous 'Heels', very helpful staff and supportive communication by email. Really great company to deal with, which is rare these days.

It’s not just about the products and styles that I love with Hella Heels but their
Customer service is top notch , you can’t go wrong with hella heels , I just wish you have more stocks coz the ones I really wanted are always out of stock , 10 out of 10 and I always recommend it to my pole sisters xxxxxxxxx

Replacement gems were not included for one of two Slingas I had bought, and one Slinga arrived in torn packaging. Really disappointing.

I could absolutely not be more pleased with how this company operates! From ordering, to shipping, and customer service reps they’re absolutely top notch!

I had a really great experience with Hella Heels customer support. Elizah was incredibly responsive, kind, and helpful throughout the whole process. She assisted me with replacing a pair of shoes that had a slight imperfection, and everything was handled smoothly and professionally. I really appreciated the quick communication and excellent customer care. Thank you, Elizah!

The boots that I ordered for my daughter turned out to be out of stock. But they looked high and low for them before telling me we need to pick a new pair. I appreciate when people go above and beyond to make their customers happy. Great news is that my daughter was able to get the same boot, just open toed. She hasn't gotten them yet but I know they are going to look amazing on them. We love supporting women owned business, I am one myself. I love that these women took what they learned in the industry and created products that are of such high quality.

The Support is always amazing! So friendly, fast and with care. Amazing communication! Thank you so much for being there and your help!

I have been trying to contact hella heels about issues with returning my item and they have not come back to me!

This service is highly disappointing as this is not a cheap product. Furthermore I have had a bot response which did not give me any more information or answer my question, but had an email address you could email for further information, but the email address is not valid!

I was happy with my old orders. But I wanted to return my last one (I'm in France). I paid 25€ the return and it never have been received by Hella. I tried another time so I paid 50€ just to return and it was declined !
I wonder if the company doesn't count on this to not refund orders...
The other companies in Britain do send a return paper in exchange of a 10-15€ fees taken on the refund.
I've sent multiples emails to ask for some help.
At the end, I paid 50€ and I've still too small shoes that sleep in my room.
Furthermore, I nevertheless wanted to do another order (yes because I love this brand and I wear only their shoes) but now I see that duties and taxes reach almost 100€ ! So you pay 220€ a pair of shoes that costs 120€.
This is crazy.
I will not buy my dancing shoes and this website for now.

But quality wise : amazing shoes for stripplastique and great design.

My overall experience with this order was horrendous. I fully expect this review to get rejected or hidden. I see that all of the general reviews on their page are fake/using fake images not from real customers. I received these boots in the correct size and timeline but they both had large scuffs/glue smudges. I immediately reached out to work either exchange or partial refund. They took a very long time to get back with me and dismissed my concerns after following up several times. Their response was simply that "due to the handmade nature" these specks and flaws can happen. This was a large smudge and very visible. They some serious gall to charge this much for a shoe that comes significantly flawed, just to also hold up use of the shoe and respond over a week later with base-line policy fluff. Just own up to your mistakes and take care of your customers. They offered me a $40 gift card as an act of "goodwill", but this experience makes me lose trust in their product and their customer care.

This was my first shoe purchase with Hella Heels (purchased through my studio) and I’ve unfortunately had the worst experience and have been left disappointed and dissatisfied with the product and customer service. The shoes became significantly damaged after four wears, leaving myself and my studio in shock with the poor quality of the fabric. Now I’m not an advanced Chorey girl and am not performing flips or crazy floor tricks that would cause the back of the heel to rip or the base of the shoe to lift. My studio acted on my behalf and attempted to get support with this issue which took 4-5months. The response was that the damage was caused my normal
wear and tear and therefore I was not eligible for repair or refund. Now I can understand if this tear occurred many months after I had purchased and used the product, however, this tear and lifting of the sole occurred after 4 uses which is a total of 4 hours of wear! Hella heels was not interested in considering that there may have been a fault in the manufacturing of this one boot….. I will not buy from there again and they have also lost my studios business as well as a result.

Also noticed I can’t post a bad review on the offical website…even more reason to be cautious when buying from them

I reported a defect on my new Stripperella shoes, and the Hella Heels team was quick to respond to me. They gave me generous refund options and contacted the warehouse to verify the safety of the heels despite the defect. After conforming that the heels are safe to wear, I've thoroughly enjoyed them. They're my favorite pair of heels!

Ordered twice from the company now. Very quick shipment and delivery times, great quality Heels.
One pair was slightly too small and needed to be returned, fantastic customer services and great options for returning shoes or Store credit offered instead.
Would definitely recommend

Awesome quality and great customer service! Would highly recommend.

Amazing products and truly impressive customer sertive!

Hella heels are the coolest pole dancing shoes!!! Someone is creating all this magic behind the scenes and comes up with the most unique and beautiful styles and designs 💕 love it!!!