Hella Heels Opiniões 

156
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Got charged over $7 for an "international fee" from using my Cashapp card for the purchase, but they ship from California and I live in Oregon. I argued with customer service because in no way should... Ver mais

Classificada 5 em 5 estrelas

It’s not just about the products and styles that I love with Hella Heels but their Customer service is top notch , you can’t go wrong with hella heels , I just wish you have more stocks coz the ones... Ver mais

Classificada 5 em 5 estrelas

I love this brand a lot , the shipment was sent super quick in few days , if you have any issues , you can contact the team , they are very efficient and reply you straight away . HIGLY RECOMMENDED

Classificada 5 em 5 estrelas

Love the valentines edition heartbreaker open toe boots. Height is perfect, colours are perfect, the soft velvety cushion sole is perfect. Very gorgeous shoes. Super quick delivery this time... Ver mais

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

156 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 91% das suas opiniões negativas

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4,3

Todas as opiniões

(156)

46 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Love this company and their shoes <3

Amazing quality shoes and accessories, great customer service, and fast shipping. I now have 3 pairs of Hella Heels + shoe protectors and they have held up so well over the years

15 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Great products! Arrived on time, as expected, and it great shape. Ordered a dreamy pair after rave reviews from a friend and professional stripper. Hella's are her go-to's for work and swears by them. I get her enthusiastic review now ;)

15 de dezembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

So here’s the cold hard facts about my…

So here’s the cold hard facts about my experiences With Hella Heels
I’ve ordered from Pleasers, Hella Heels US and UK.

I love my heels from pleasers and everyone insisted the Hella Heels was much better quality and I would be satisfied with the price markup.

It’s important to note that they have a statement in the fine print about the likelihood of receiving products missing the heel cap… the fact that this is so common it must be stated in the fine print makes every order nerve wracking. You’re also paying a hefty price for shipping with a good chance you’ll receive something incorrect or missing “pieces”

So not only are you likely to receive the incorrect (I’ll get to my story) or faulty product, but they also ask for a TIP at checkout. Before you even receive the order…

I ordered a pair of boots on sale and I’ll be honest they are very comfortable and I wear them lots. I also got the clear shoe protectors, and in my personal experience they do not last nearly long enough to be worth the price.

Now, I did order two pairs of sandals on Black Friday…
No one will tell me whether the one pair was made faulty, or they shipped me a wide fit pair. I had to send videos of me measuring the over the toe strap of both shoes to hella heels to prove that they send me one pair of faulty heels. It took several weeks and slow response times but they finally refunded me for the shoes and had me ship them back, but I was never compensated for the extra cost in shipping weight.

Pleasers are a much more secure sandal, and I have seen videos of people experiencing the same issue where hella heels won’t hold their arch in.

Overall very disappointed in the price tag and “Tip” culture of this company for the poor quality and customer service they offer.

9 de dezembro de 2024
Opinião espontânea
logótipo da Hella Heels

Resposta da Hella Heels

Hi there,

Thank you for taking the time to leave a review, we appreciate all feedback.

We are sorry you weren't satisfied with your experience with Hella Heels, though happy to hear you find our boots very comfortable!

We are sorry if you were offended by the option to leave a tip at the checkout, that was certainly not our intention. It is simply a setting that our e-commerce platform offers for the US market, as tipping culture is so widely established there. It is by no means mandatory and we are sorry if you felt obliged to tip.

With regards to the heel tip, it seems you might be referring to the FAQs section on our website. We have put this resource together with the best intention of managing customer expectations and providing guidelines what to do in the case of various possible scenarios. While we have quality control processes in place, unfortunately human error can't be 100% eliminated and that's what our customer service is for.

We are also sorry you've experienced slow response times following our Black Friday sales. It is a peak season for us and does result in multifold increase in order and message volumes, and therefore slower response times despite our team working overtime. We do advise about it in our auto replies and Black Friday FAQs, though we can understand the frustration when one has to wait a bit longer for their issue to be resolved. Your patience and assistance in getting to the bottom of your issue has been greatly appreciated, and we do hope we have expressed it enough in our e-mail communication with you. As this review is anonymous, I'm unable to further look into the specifics.

Our stilettos do fit different to our competitor brand. While some customers love and prefer it, unfortunately some find they don't work well for their feet. It is a challenge that comes with trying to make things differently, and as much as we would love to, in reality it's not possible to accommodate for every foot with one style. However, as always we do try and keep working on new styles to address this - such as the release of our Wide fit collection.

We appreciate your understanding, and apologise again for any inconvenience caused.

Team Hella x

Classificada 5 em 5 estrelas

Why did I wait so long to make an order?

I love my Hella heels. We made a bulk order before they moved to the states. I myself - as a studio owner - have been reluctant to purchase my own pair (because I have a shoe problem and already have too many). But took advantage and am I ever glad. The heels fit much looser than other brands - so buy true size not up or down. But their shoe protectors? If I had had their shoe protectors on all the shoes I ever had + I would have every single shoe I ever bought. They are absolutely ingenious. I cannot express enough GET THEIR PROTECTORS.

1 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best quality products

Best quality products
It is the second time I buy from Hella Heels and I am very satisfied with the product design and quality, as well as with customer service

29 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Glitter Neon Dreams are made

Bought the glitterati classic stiletto 8” last summer and they have been my go to pair ever since. The change made to the shape of the toe from previous stilletos has made all the difference and they are so comfy. Got shoe protectors to match, one turned up with slight discolouration and the team were amazingly quick to act and replace- brilliant service as usual
Other pole heels exist but I’m not sure why, I’m a hella girl all the way!

20 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love Hella-shoes

Love Hella-shoes, so comfy, good quality, the matching shoe protectors are great!
The only issue is that a lot of things are sold out a lot, so it can be tricky to get a hold of what you want!

17 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Hellas are really good

Hellas are really good, there are so many sizes, styles and fittings to choose. My first ever pole boots were Hella Heels amd I fell in love with them instantly. Very comfortable and light.

30 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Really love my Boots

Really love my Boots. They fit perfectly and are not too narrow or wide for my feet. I have black fake suede Boots and the good thing is, that there are no black stripes on the floor after dancing and sliding!

30 de abril de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

I absolutly love the designs and colour…

I absolutly love the designs and colour selections and how you cater to larger feet aswell, glittari would be my favorite range but i do love everything you bring out. Would you ever consider making some shoes to general use aswell with less heel and platforms but keep your amazing style and zing

11 de dezembro de 2024
Opinião espontânea

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