Hella Heels Opiniões 

157
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Would literally not shop anywhere else for heels or pole related gear - heels are always beautiful and top quality. From ordering to receiving is a smooth process and whole team are legends. Love love... Ver mais

Classificada 2 em 5 estrelas

Got charged over $7 for an "international fee" from using my Cashapp card for the purchase, but they ship from California and I live in Oregon. I argued with customer service because in no way should... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It’s not just about the products and styles that I love with Hella Heels but their Customer service is top notch , you can’t go wrong with hella heels , I just wish you have more stocks coz the ones... Ver mais

Classificada 5 em 5 estrelas

I love this brand a lot , the shipment was sent super quick in few days , if you have any issues , you can contact the team , they are very efficient and reply you straight away . HIGLY RECOMMENDED

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

157 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 91% das suas opiniões negativas

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4,3

Todas as opiniões

(157)

46 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Hell yea I love Hella!

Hell yea I love Hella!
Overall, the quality and the look are beyond comparison to other brand names in the industry. They're comfortable and they last longer (yes, I beat my shoes up on the regular). I also love the stick and the built-in knee pads.

29 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bought some camo “limited edition”…

Bought some camo “limited edition” hella heels, left a review before wearing them and after two dance classes the rubber at bottom of heel is coming up and the print is peeling all over, don’t recommend buying them, $250 heels to look like crap, they wouldn’t respond to my messages but opened them- no protectors or suggestions after asking so I guess I’ll leave this review and post the video on Instagram and see if they respond! Thank you.

22 de abril de 2025
Opinião espontânea
logótipo da Hella Heels

Resposta da Hella Heels

Hi Alexandria,

We are really sorry to hear you weren't happy with your Manhunt Limited Edition purchase, and we appreciate all feedback.

Upon checking our customer service inbox, it doesn't look like we have received any email from you. Please make sure to direct any customer service related queries to hello@clubhellaheels.com as this is the place our customer service team can assist you.

Regarding the rubber sole peeling off, don't worry we've got you covered as part of our Sole Guarantee! If your sole comes apart from the platform, Hella Heels will refund you $10USD from your order to cover the cost of re-gluing, or replacing at your local cobblers; up to 3 months from receipt of the shoes.

We can definitely understand how your previous good experience with Hella Heels has resulted in a disappointment with this particular fabric, and we do really value your custom over the years.

As advised in our FAQs section about Wear & Tear, every time one does floorwork and drags or circles the shoes on the floor, there will be friction that will cause wear on the fabric surface and this can happen as soon as on the first wear. The wear is different depending on the fabric - some might "peel" or "tear" instead of scuffing, and this is also considered normal.

Some fabrics can get away with no shoe protector use more than others. Fabrics with print in particular are more susceptible. We always recommend shoe protectors, but also advise in the product description when scuffing is inevitable with floorwork and protection needs to be used. This is also the case with Manhunt collection. It is not something we would consider a fault or a reason for compensation.

Regarding our pricing and quality expectations, this reflects all the Research & Development (including rigorous testing of each new sample in-house), freight & import duties, handmade shoe production on a small scale, and picking the best available fabric there is for the styles we want to be bringing out. We are trying our best to stay competitive in a market dominated by a single mass scale producer, who have been bringing out the same shoes for many years now (and copying our styles recently), and stand by the fact that our pricing is fair.

Please do make sure to email our customer service team should you wish to further discuss, and to help you with the rubber sole re-glueing.

Thank you so much for your understanding and we do appreciate your support.

Team Hella x

Classificada 5 em 5 estrelas

I recently purchased two pairs of heels…

I recently purchased two pairs of heels from Hella Heels, and I couldn't be happier! These 7-inch heels are amazingly comfortable and perfect for pole dancing. I also had a minor issue with a wrong item being shipped, but the company rectified it without hesitation and at no cost to me. Their customer service is top-notch! I highly recommend Hella Heels as a trustworthy company. Thank you for such a fantastic experience!

13 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Versatile, Comfortable, Durable

I can never find an excuse to get new heels because my Hellas have survived every clack and bonk possible and are still going strong for almost a year and counting! From heels to boots, I’m also really happy that they are always true to size and fit my feet perfectly! I can always count on my Hellas to give me the support and stability I need to confidently execute any pirouette or drop ☺️🤩 Thank you Hella Heels!

14 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

All around great experience and product

Great heels, great quality and very fun options. When I had an issue with my shoes, they were very responsive, kind and helpful. They sent out a new pair after there was a fault with mine. I got the new pair within a week. Highly recommend.

10 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible experience

Incredible experience. Such kind customer service, wonderful products, and I love the fact that this small business goes above and beyond for their customers. I am hella impressed to say the least!💚

7 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service

Great Customer Service. Great company to deal with. Bought the shoes for my daughter’s birthday. Hella Heels went above and beyond. Thank you so much would highly recommend xxx 💕

15 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Worst experience EVER!

Worst experience EVER. I’ve ordered hundreds of things online from hundreds of places and I’ve never had such an awful customer service experience on top of the shoes being extremely poor quality.
1) The shoes were over $300 for two pairs. Both shoes are sloppily made and falling apart without even being worn. Crazy.
2) They take at least 3-4 days to reply to any inquiry or email no matter how urgent and will only reply with messages that are vague and not helpful.
3) I did not want either shoe. I had the worst time trying to get them delivered. I owe $260 on tarrifs because Hella Heels misclassified the shoes (they swear they didn’t but 15+ UPS workers say otherwise.) And they will not offer me a full refund. I was advised to refuse delivery so they could reship them without the additional fees. Rather than that happening, UPS repeatedly reached out to Hella Heels to get approval to ship the packages back to them as they’d have to pay a little in fees to get it back. Despite literally telling me to do this, Hella Heels would not answer UPS and accept the packages. Causing me to be money less and shoe less and my packages to be held. Hella Heels also claims this did not happen, but I have PROOF from UPS themselves as I spoke to over 15 people who said the same thing and eventually went to the UPS hub to find out what was happening. Hella Heels lied over and over again while I had proof.
4) Despite not having the shoes until last week (in which it took me literally calling UPS everyday for weeks until I found the package and me going to the UPS hub to explain the situation in depth to get) I was billed for the fees without even having the shoes!!! I was literally told not having them I would not have to pay anything, but I got a bill while the shoes were allegedly on the way back to Hella Heels. This is directly Hella Heels fault as they told me over email that my packages were on the way back to them and my tracking wasn’t updating (I have proof of this all) when in reality they were being held and I was being billed because Hella was not accepting the package.
5) It took me a month to get the heels. I don’t want them. I can’t return them because I risk having another situation like this except being moneyless + shoeless + in debt for the crazy bill I got. They only offered a 10% refund for all of this hassle and no resolution to the bills I got. I opened claims with my bank but that doesn’t even guarantee I’ll get my money back nor does that change the fact that I now owe $260 to UPS due to Hella Heels negligence.
6) Ive ordered from sites that came from the last page of google. I’ve ordered from sites where not a single person on the team speaks any english. I’ve literally NEVER had a company lie to me over and over and over again. I’ve never had his horrible of an experience just for shoes that don’t even look that good.

14 de fevereiro de 2025
Opinião espontânea
logótipo da Hella Heels

Resposta da Hella Heels

Hi Lily,

We are truly sorry your orders have been affected by the brief period of time the new Trump Import Tariffs have been in effect and we understand how frustrating and inconvenient the whole situation would have been. This has been rather unprecedented times for our team, who went above and beyond to deal with the situation as best as they could, with the limited and changing information that was available at the time.

There seems to be a few statements factually incorrect in your review, therefore we would like to take this opportunity to address them.

1.) As advised in our email reply to you, as well as our answer to your post on our Hella Heels Fan Club Facebook group, our shoes are handmade, which might sometimes result in small imperfections that do not affect the integrity of the shoe. We have apologised that you have received an imperfect pair that should have been caught by our quality control team, and given you a possible resolution option over email. However, we haven't heard back from you even after following up.

2.) As advised in our email auto reply, we aim to reply within 2 business days. However, we also advise that if multiple messages on the same chain are sent, this pushes the chain to the back of the queue as we work oldest to newest messages. Furthermore, following the issue with tariffs, there were hundreds of affected orders and customers to contact and respond to. Despite all this, we have prioritised all tickets pertinent to the US tariff issue. In fact, I can see all your emails were responded to within two business days. We are sorry if you feel some of our replies were vague and appreciate it could feel frustrating, but we wouldn't want to say something without having confirmed information to back it up with.

3.) & 4.) I have checked the Commercial Invoice and can confirm we have not misclassified the shoes, they had the same HS code and Country of Origin on the invoice as all our other shoes. Marking them as something else in order to avoid tariffs would be illegal. We have requested clarification from UPS on their claims of misclassification and they haven't got back to us. If you have any more concrete information from UPS about such misclassification, please do share this with us over email so we can address it. We are unable to offer you a refund for import fees, since these fees go to UPS not Hella Heels. We have advised our customers over email and Facebook group post that Hella Heels cannot cover these fees and therefore the delivery should be refused, should the customer be (understandably) unwilling to pay those charges. At no point did UPS reach out to us, and our 3rd party warehouse confirmed no such requests have been made by UPS. On the contrary, our warehouse have been proactively in touch with their UPS agent about all affected orders, requesting their recall and status update.

5.) The 10% refund offered was for imperfections on one pair. Since it was a limited edition that sold out in seconds, we couldn't offer you an exchange for another pair. We haven't heard back from you even after following up. When checking on the second order, since tracking stated it was delivered to you, we have been advised by you on 3rd March you haven't received this order yet and we haven't heard back from you since. However, a chargeback has been opened by your bank on this order on 27th February.

6.) We did our best to provide updates and resolutions based on the limited and changing information we've had available at any given time. We are sorry if this was not in accord with what UPS have been saying to you, however, that does not mean Hella Heels lied to you, and we would never do such a thing.

We hope this helps clarify things. Once again, we are sorry you have had such an unfortunate experience with us due to the unprecedented import tariffs issue.

Team Hella Heels

Classificada 5 em 5 estrelas

Hella Iconic, Hella Worth It— Purr

I absolutely love Hella Heels! Their products are super high-quality and hella cute. I always get compliments on my outfits when I wear them.

I have several bikinis, sandals, and boots, and let me tell you—the “bungee” effect of their string bikinis? Chef’s kiss. It gives such a lovely bounce effect up top ;)

I have super narrow feet, and Hella Heels are the only heels on the market (that I know of) that don’t give me the dreaded shrimp cocktail effect when wearing sandals. And let’s talk about their knee/thigh-high boots—built-in knee pads? Genius. The tongue of the shoe is basically an incognito knee pad, and I’m obsessed.

Beyond the iconic designs, their customer service is phenomenal. Any time I’ve had an issue, they’ve resolved it quickly and made me feel like a queen they truly value. And that? That makes me want to keep buying from them.

I also love that they actually listen to dancer feedback and update the fit of their shoes accordingly. I’ve felt the upgrade in comfort when they release new iterations—again, chef’s kiss.

They’re always dropping cute new styles and outfits, keeping my dancewear fresh and fun. As a stage girly, I need high-quality equipment that holds up, and Hella Heels is always worth the investment. I feel confident at the club, and my customers can’t get enough of my it-girl energy. YE$ pls and ty!

I’m a Hella fan keeping that Champagne Room status in the loyalty club. I love Hella Heels! <3 Tysm! xoxoxo

8 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service!!

Amazing customer service!!
I ordered as a first time customer with Hella Heels and had to make a return. Customer service was kind, extremely helpful, and was able to process my return as quick as possible. Daphnie was very quick to respond and made the entire process smooth. The pair of boots I did keep are flawless, so comfortable, and extremely well made. They are definitely worth spending a little more than other heel companies.

30 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer service

I initially had issues with a missing package from Hella. UPS did nothing to help me, so I’m glad I reached out to Hella because they went above and beyond. They offered to send me another pair of shoes nearly free of additional charge. Whenever they said they would get back to me through email, they surely followed through. Overall, I trust their customer service. Also, the quality of their products is amazing!

23 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful shoes!

The shoes are absolutely gorgeous. I will say they do run small, I am an 8.5 and I have a wide foot, I bought a size 10 and I'm SO glad I did. I got the thigh high viper boots and I LOVE them!

15 de janeiro de 2025
Opinião espontânea

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