Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Easy to follow recipes. Cost effective for families. We couldn't afford to eat the way we do if we did not have hello fresh. The cost of living makes it unaffordable for big families. All ingrediants... Ver mais
A empresa respondeu
Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Ver mais
A empresa respondeu
Great quality of food, we love that we are able to select the different meals and there's a huge variety. It's fantastic to try out something new and the instructions are easy to follow.
Informações sobre a empresa
Escrito pela empresa
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informações de contacto
Nova Zelândia
- hellofresh.co.nz
4,0
Bom
15 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Protein portions are too small for 4…
Protein portions are too small for 4 people and should be at least 200g each. I feel like they have reduced over time to cover costs.
10 de fevereiro de 2026
Resposta da HelloFresh New Zealand
We appreciate you sharing your concerns about the protein portion sizes. We understand your expectation for larger servings and will certainly review our current offerings. Your feedback is valuable as we continuously strive to improve.
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka💚
Great recipes!
8 de maio de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
hi there unfortunately we were…
hi there unfortunately we were delivered mouldy beans in our box last week. other than that we are really happy I have photos and dates if you need them .
5 de maio de 2026
Resposta da HelloFresh New Zealand
We are truly sorry to hear about the mouldy beans in your recent delivery. We appreciate you bringing this to our attention and are glad you're otherwise happy.
Thank you for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
I’m loving all the meals and the fact…
I’m loving all the meals and the fact everything needed is suppled I have recommended to a lot of people
26 de maio de 2026
Resposta da HelloFresh New Zealand
We're so glad you're loving our meals and the convenience! Thank you for recommending us to others. We appreciate your support!
- Daren
Fantastic fresh ingredients with…
Fantastic fresh ingredients with interesting recipes and generous portions
6 de junho de 2026
Opinião espontânea
Resposta da HelloFresh New Zealand
We're so glad you enjoyed our fresh ingredients, interesting recipes, and generous portions! Thank you for your wonderful feedback.
- Daren
Fantastic fresh ingredients
Fantastic fresh ingredients, interesting yet simple recipes and very adequate portions.
28 de maio de 2026
Resposta da HelloFresh New Zealand
We're so happy you're enjoying the fresh ingredients, recipes, and portions! Thank you for the wonderful feedback.
- Daren
I really like having everything i need…
I really like having everything i need in the one bag and having delicious recipes without having to think too hard! Great that the chiller bags are now recyclable.
28 de abril de 2026
Resposta da HelloFresh New Zealand
We're so glad you appreciate the convenience of having everything in one bag and enjoy our delicious, easy-to-follow recipes! We're also happy you like our recyclable chiller bags. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I enjoy not having to think about what…
I enjoy not having to think about what I am going to cook.
10 de fevereiro de 2026
Resposta da HelloFresh New Zealand
We're so glad you're enjoying the convenience of our service! Thank you for sharing your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Loved the food but can’t delivery to my…
Loved the food but can’t delivery to my rural address and no where in our town will allow drop off for perishable food unfortunately. Maybe one day Hello Fresh will be able to.
12 de maio de 2026
Resposta da HelloFresh New Zealand
We're happy to hear you loved the food! We understand the challenges with rural delivery and appreciate your patience as we work to expand our services.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Great food and selection easy to get a…
Great food and selection easy to get a hold of when needed
17 de março de 2026
Resposta da HelloFresh New Zealand
We are so glad you enjoyed our food and selection! We appreciate your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I would like the option to for a fortnightly basis only
I would like the option to for a weekly or a fortnightly basis. It is very unhelpful to have to go in on a weekly basis to skip delivery dates. Would be much easier to have the option available for fortnight meals only.
5 de agosto de 2025
Resposta da HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Resposta da HelloFresh New Zealand
We are so glad you enjoyed our tasty, easy-to-prepare meals. We appreciate your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Tasty and easy to make
The meals are yummy and easy to make.
I don't think there is enough meat though, I buy a four people box but have to always top up the meat (eg an extra chicken breast etc) to actually feed four, its really only enough for three people otherwise, so that makes it quite expensive- thats why I only get a box occasionally.
1 de junho de 2026
Resposta da HelloFresh New Zealand
We appreciate your feedback on our meals being yummy and easy to make. We are sorry to hear that the meat portions in our four-person box were insufficient for your needs, leading to additional costs. We are reviewing our portioning to ensure it meets expectations.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
There is a range of options so you…
There is a range of options so you don't get bored. I'm retired, so I find it convenient and cost effective to use Hello Fresh rather than visit the supermarket where impulse buying is always on the cards!
24 de fevereiro de 2026
Resposta da HelloFresh New Zealand
We're so glad to hear you're enjoying the variety of options and finding Hello Fresh to be both convenient and cost-effective, especially in avoiding impulse buys! Thank you for your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
The promotion enticed me
The promotion enticed me, and broke a cycle of predictable suppers. Quality of food was excellent and recipes easy to follow and adapt to suit home grown veggies and extras for the family. Good work @hellofresh
19 de maio de 2026
Resposta da HelloFresh New Zealand
We're so glad our promotion encouraged you to try something new! It's wonderful to hear you found the food quality excellent and the recipes easy to adapt for your family. Thank you for your positive feedback!
- Daren
Overall I'm happy with service but...
Overall I'm happy with service, we recently tried another brand. Then switched back.
My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expected delays, considering one of the packages was going to be our dinner that night. 🤪
28 de abril de 2026
Resposta da HelloFresh New Zealand
We are so pleased to hear you returned to us! We sincerely apologize for the late delivery and the lack of communication regarding the delay, especially when you were expecting dinner. We are always working to improve our delivery notifications.
- Daren
The box was on the courier for 8 hours…
The box was on the courier for 8 hours and when I contacted HellonFresh, they said don't worry abou it. The box turned up soggy and damp. I was not happy
24 de abril de 2026
Resposta da HelloFresh New Zealand
Hi Debs,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
All your meals have been amazing
3 de março de 2026
Resposta da HelloFresh New Zealand
We're glad you enjoyed your meals! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Resposta da HelloFresh New Zealand
We are so happy you are enjoying our recipes and meals! Thank you for your feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch💚
Quality concern
We were really looking forward to the meal, but the salmon was tasteless. So disappointed.
The chicken breast needed to be sliced in half horizontally. This is not easy. I think it is something you should get your butchers to do.
11 de dezembro de 2025
Resposta da HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
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