Kaiwan put us at ease right from the start and was so helpful with everything. He arrived right on time and was efficient and considerate with the loading. The experience took all the stress out of mo... Ver mais
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Leia as opiniões dos outros
Mohamed (G20) and team were very professional, moving my furniture with care, attention to detail, and quickly. They showed great respect for my home and furniture, which I really appreciated. And all... Ver mais
Genuinely such a fantastic service, I booked a 4 hour slot and the whole disassembly of furniture, loading, unloading, and reassembly was done in 3! They also carried everything up to the 3rd floor of... Ver mais
A fantastic experience from start to finish. The two removal men were courteous, professional, quick,and very well organised. I never leave reviews just for the sake of them but I really do recommend... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Informações de contacto
46 Harvey House, TW8 0DJ, Brentford, Reino Unido
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 45% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic service from two lovely young…
Fantastic service from two lovely young men, Hamza and Shaheed. They packed and unpacked everything with genuine care and did a great job. Definitely the best men and van team I've ever had the pleasure of meeting. Thank you to you both!
Also, every interaction with the Hello Van company was reassuring, positive and kind. 5 stars all round and HIGHLY RECOMMENDED
28 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Michelle, thank you so much for the glowing five-star review! We are absolutely delighted to hear that Hamza and Shahid provided such a fantastic experience. They truly take pride in handling every item with genuine care, so it’s wonderful to know they are the best team you’ve worked with.
We also appreciate your kind words about our office team. We strive to make every interaction reassuring and positive, and it’s great to see that reflected in your move. Thank you for the high recommendation!
Best regards,
The HelloVans Team
5* Service
Bakhter and the team were absolutely fantastic. Highly recommend.
Nothing was too much, very professional.
27 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Lucy, thank you so much for the five-star review! We are thrilled to hear that Bakhter and the team provided such fantastic service for you.
It’s great to know their professional "can-do" attitude made a difference, and we truly appreciate your high recommendation. We’ll be sure to pass your kind words along to the team!
Best regards,
The HelloVans Team
Excellent in every aspect…
They were Early they were polite and worked fast and efficiently a real credit. They made a stressful day go seamlessly and I can't be more thankful.
25 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Rian, thank you so much for the wonderful review! We’re delighted to hear that the team arrived early and worked efficiently to make your moving day seamless. We know how stressful moving can be, so knowing our team could help take that weight off your shoulders is the best feedback we could receive.
We’ll be sure to pass your thanks along to the crew!
Best regards,
The HelloVans Team
This was out 2nd time using hello vans…
This was out 2nd time using hello vans for a home move. Our team this time was Rasul, Qasem and Ani. They worked hard and were efficient and accommodating and took great care with the furniture. We had an exceptionally heavy sofa that needed moving down stairs - very difficult to do and they did it well. We also had to extend by 2h on the day itself and they were happy to accommodate this. Very competitive price too
23 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Els, thank you so much for choosing us for the second time! We are thrilled to hear that Rasul, Qasem, and Ani provided such an efficient and accommodating service for your home move.
Moving exceptionally heavy furniture like that sofa down stairs is a real challenge, so it’s great to know the team handled it with such care and skill. We are also happy we could remain flexible and extend the booking on the day to ensure everything was finished perfectly for you.
We truly appreciate your continued support and your kind words regarding our pricing. Enjoy your new home!
Best regards,
The HelloVans Team
A Waste Of An Afternoon!
I was promised a call back at 4.30pm today for which I purposely waited 90 minutes. Then, when I tried calling them at 6pm, a message stated there was "nobody in the office to take my call"; and also that their voicemail "inbox was full". Then their line automatically disconnected me!
23 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Paul, please accept our sincerest apologies for the frustration and inconvenience this has caused. This is certainly not the level of service we strive to provide, and we understand how disappointing it is to wait for a call that doesn't come, only to find the office lines unavailable.
We are currently looking into why our callback system and voicemail failed to meet our standards today. We would like to make this right immediately—could you please reach out to us via email or our website contact form so a manager can prioritize your move and address these communication gaps?
Thank you for your patience, and we hope to have the chance to resolve this for you.
Best regards,
The HelloVans Team
Absolutely amazing
Absolutely amazing! Good value and amazing service! Would book again!
22 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Melissa, thank you so much for the absolutely amazing review! We’re thrilled to hear that you found our service to be great value and high quality. Knowing that you’d book with us again is the best compliment we could receive.
We look forward to helping you with your next move!
Best regards,
The HelloVans Team
Driver never turned up
8 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Charles, please accept our deepest apologies for this experience. We understand how incredibly frustrating and stressful it is when a driver does not show up as scheduled, and this is certainly not the standard of service we aim to provide.
We would like to investigate exactly what happened with your booking and resolve this immediately. Could you please contact us directly via our website or email so we can look into your details and make things right?
Thank you for your patience, and we hope to have the opportunity to rectify this for you.
Best regards,
The HelloVans Team
Professional and Helpful
Mehdi and his team were very very professional, they did a great job in a timely manner. They were very carful and considerate. Thank you very much!
20 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Saleh, thank you so much for the kind words! We are thrilled to hear that Mehdi and his team provided such professional and considerate service. Taking care of your belongings while maintaining a timely pace is exactly what we strive for.
We'll be sure to pass your thanks along to Mehdi and the rest of the crew!
Best regards,
The HelloVans Team
Resposta da Hello Vans
Hi Lisa, thank you so much for the five-star rating! We’re very happy to hear you received excellent service from our team. We truly appreciate the support!
Best regards,
The HelloVans Team
Do not use this they gave a fixed quote…
Do not use this they gave a fixed quote with correct details then tried to charge more I have all the evidence and let’s see how trading standards deals with them.they were given an area Southampton and the post code many times an tried to charge even more.
19 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Angel, thank you for bringing this to our attention. We are very sorry to hear about the frustration regarding your quote and the location details provided for Southampton. This certainly does not reflect the transparent service we aim to provide.
We take these matters very seriously and would like to review the evidence and the communication regarding your booking to understand where the discrepancy occurred. Please contact us directly at our head office so we can investigate this immediately and work toward a fair resolution.
Thank you for your patience while we look into this.
Best regards,
The HelloVans Team
The guy was very friendly shahid was…
The guy was very friendly shahid was excellent, the journey was comfortable as well, i would like to recommend hellovan to move their stuffs.
17 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Krishna, thank you so much for the kind words! We’re thrilled to hear that Shahid made your move such a positive experience. We always aim to make the journey as comfortable and stress-free as possible, so it's great to know you felt well taken care of.
We truly appreciate the recommendation and look forward to helping you again in the future!
Best regards,
The HelloVans Team
My house moving with Taha went very…
My house moving with Taha went very smoothly. He is very careful and professional. It’s been two times I work with this company, highly recommended.
Also the admin team very friendly and helful.
16 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Gol, thank you so much for choosing us for the second time! We are delighted to hear that Taha made your house move go so smoothly and that his careful, professional approach gave you peace of mind.
It is also wonderful to know that our admin team provided the friendly and helpful support we strive for. We truly appreciate your continued loyalty and the high recommendation. Enjoy your new home!
Best regards,
The HelloVans Team
Would recommend
Hello Vans was the most competitive quote when we were looking to move some large pieces of furniture to our new apartment, and were very flexible with that quote as we added or took away some items. On the day itself, the movers were very professional and friendly, incredibly quick and efficient with packing and unpacking the van, and were able to easily handle some less than favourable parking situations due to construction. The only reason we have not given five stars was because they were delayed by an hour and we were not given any notice in advance or when it became clear they would not make the initial quoted time window. We did reach out to the main office after no appearance within 15 minutes of the scheduled time, and they put the movers in touch with us to clarify the new timeframe.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Hannah, thank you for sharing such a detailed review. We are glad to hear that we provided a competitive and flexible quote for your apartment move and that our team handled the construction-related parking challenges with such professionalism and speed.
However, please accept our sincere apologies for the one-hour delay and the lack of proactive communication. We understand how important timing is on a moving day, and we clearly missed the mark in keeping you updated. We are glad our office team was able to get you in touch with the movers quickly once you reached out, but we will certainly use your feedback to improve how we notify customers of delays in the future.
We appreciate the recommendation and hope you are settling in well to your new apartment!
Best regards,
The HelloVans Team
Mehdi and his team 5/5
Mehdi and his team were very helpful with our move. Mehdi helped move our boxes, furniture from our old place to the new place and also helped assemble our some furniture. Overall I would really recommend Mehdi as his services really helped us on a very stressful day.
1 de março de 2026
Opinião espontânea
Resposta da Hello Vans
Hi Zahra, thank you so much for the 5/5 review! We are thrilled to hear that Mehdi and his team were able to turn a stressful day into a smooth one for you.
It’s great to know that Mehdi went the extra mile by not only moving your furniture and boxes but also assisting with the assembly at your new place. We’ll be sure to pass your kind words and recommendation along to him!
Best regards,
The HelloVans Team
Stress free move
The staff took great care with the move, very efficient and stress free. Had to change the move date and they were so quick to accommodate. Wasn't a problem at all. Kept me informed of arrival time and made the day so much easier. Would highly recommend
17 de fevereiro de 2026
Opinião espontânea
5 stars
5 stars — I would highly recommend this team and would definitely use them again.
Rasul and Bakhtiar were absolutely excellent. They were friendly, patient, professional, and incredibly accommodating throughout a very long and stressful moving day. We ended up needing much more time than we had originally booked, and they were so understanding and willing to extend the hours to help us, even though they must have been exhausted.
Rasul worked incredibly hard all day and went above and beyond to make sure everything was done properly. He was so patient with us and did a fantastic job. Bakhtiar, the driver, was also brilliant — funny, helpful, punctual, and kept a positive attitude throughout.
They both worked so hard under stressful circumstances and remained pleasant and professional the entire time. We’re very grateful for all their help and couldn’t have asked for better service.
14 de março de 2026
Opinião espontânea
Brilliant service and very friendly
Brilliant service and very friendly! Would definitely recommend:-) shaheed and hamza were both wonderful and very helpful!
14 de março de 2026
Opinião espontânea
Excellent experience
Excellent experience! The Shahid team was helpful, friendly, and patient. Would 100% recommend
14 de março de 2026
Opinião espontânea
Very polite and helpful movers
Very polite and helpful movers. Couldn’t ask for more, made it a really easy moving experience.
14 de março de 2026
Opinião espontânea
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