The man and van never turned up or answered the phone and left me stranded at the weekend (waited over an hour). Their phone lines don’t operate on the weekends. They would only refund my deposit and... Ver mais
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Leia as opiniões dos outros
Fantastic service. Everything very well-arranged through the company. Customer service were friendly and considerate. When Niko and his colleague arrived, they really went above and beyond - doing mas... Ver mais
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Mark was really great from start to finish. Communication was great and he turned up exactly on time. It wasn’t an easy move due to lack of parking, heavy furniture and the front door lock refusing to... Ver mais
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Mover pulled out leaving me 3 days notice. AnyVan quoted £4.2K and reduced to £3.6K - found FMMAV through Google, booked and paid online, was contacted within a few hours by them / then the service pr... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Find My Man and Van is a managed marketplace that provides pre-vetted man and van services across the UK. We operate a single, central platform that connects customers directly with trusted local operators, while maintaining oversight of service standards, availability, and booking experience. Unlike directories or comparison sites, we do not list open options for users to evaluate independently. Every booking is handled through our platform, with service providers operating within defined quality, pricing, and availability controls. Our role is to make booking a man and van service simple, reliable, and consistent. Customers receive clear service options, transparent pricing, and direct booking without needing to compare multiple external providers. We focus on short-notice moves, local transport, and flexible van services in major UK cities, supporting thousands of bookings each month through a unified marketplace experience.
Informações de contacto
International House, EC1A 2BN, London, Reino Unido
- 0333 123 0240
- help@findmymanandvan.co.uk
- findmymanandvan.co.uk
4,5
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The man and van never turned up or…
The man and van never turned up or answered the phone and left me stranded at the weekend (waited over an hour). Their phone lines don’t operate on the weekends. They would only refund my deposit and not the additional money I spent on an emergency van hire. Would avoid.
19 de setembro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Matthew,
While we regret that our offices are closed on the weekend and we were unable to assist you at the time, we did immediately take action on this matter on the following Monday.
We did conduct an investigation into the driver's failure to attend or notify us of any issues with their attendance, the manager of that team has since informed us that a member of staff was left in charge of their bookings while the manager was away on personal matters, but that said member of staff had grossly mismanaged their business and obligations to Find My Man And Van.
We did encourage you to contact the manager of the team responsible for attending your booking to request compensation, as they were the ones to have caused you this issue, we did also include both a phone number and email address for you to reach them on.
We understand this was an inconvenience to you at the time and are reviewing our services and operations to ensure such a matter does not occur again.
Sincerely,
Find My Man And Van
They owe me money for a refund
The move was cancelled promptly days before the move and I was supposed to receive a refund. I did not receive any money back yet and they cashed in 90 pound for nothing. Today after more than a week I had to chase them by the phone and threaten to sue them as they were unresponsive. Instead of sending me a refund they sent me a receipt to pay further 153 pound. Avoid at all costs.
30 de julho de 2026
Opinião espontânea
on time
on time, worked well and as promised, extremely helpful costomer service
13 de julho de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Sam,
Thank you for your kind review.
We are really glad to hear your booking went well and you enjoyed the service and efforts of our customer service team.
We appreciate your feedback and hope to assist you again in the future.
Sincerely,
Find My Man And Van
Group of scammers
Hi i have done done job for this company its nearly 9 months now they are take money from customers but dot pay to driver its in group of scammers
since 6 months i am chasing they are not reply my text message as well
please avide to do business with this company …,,.,
sorry after 8 months waiting i am leaving review i did give u many chances but its look like u are not going to pay driver company
22 de agosto de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Ateeq,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
NOT PAYING DRIVERS!!
I have completed several jobs for this company and am still awaiting payment for these, which has been collected directly from clients.
It has been over eight months and I have not been paid nor provided a timeline or solution. Furthermore, I have blocked myself as a driver to work for them.
I would not be surprised if I do not receive payment after I leave this review.
I understand that things happen but based on the company downsizing to a two-person operation and the apparent decline in performance I expect it to close down officially.
Any drivers including myself will not receive funds.
I am now submitting a small claim for the overdue payment as I have no other choice. I also recommend other drivers in similar situations do the same.
9 de junho de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Isaac,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Disgraceful company
A third review for this absolutely shocking company who have pointed their customers in the direction of a new reviewing platform, where reviews are only obtained by an invitation link.
This company has still failed to pay numerous drivers for their work, with outstanding payments from over 6 months ago. They have also removed themselves from Facebook.
They have also failed to update on outstanding payments, whilst still taking business from new customers.
Take note that almost every recent review has been responded to with the same message, copied and pasted!
Legal proceedings are being sought against this company!
23 de outubro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Gwen,
As mentioned in our previous responses, we are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Absolutely terrible company,
Absolutely terrible company,
They have stopped paying the drivers,
Very scumbag like behaviour,
Until
15 de janeiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Sajid,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
They don’t pay drivers money
They don’t pay drivers money. Lots of people have complained.
10 de dezembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Sami,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Resposta da Find My Man and Van
Hi James,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
thief they stole money from drivers
thief they stole money from drivers
3 de janeiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Hoshang,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
I am a driver for this company and my…
I am a driver for this company and my payment has been overdue for months.A buisness that fails to honour agreed payments raises serious concerns about reliability and financial integrity.
20 de novembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Hassan,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
They don’t pay drivers
They don’t pay drivers . I have done a jobs for them for the value of £550 and they have not paid and refuse to pay.
I would like to add, it has been 3 months. No update regarding when I’d be paid.
The job was given to me based of a lie too. Jack In specific lied to me. The job was given and de allocated around 6 times from other drivers before I took it on. Now I realise drivers were not willing to take it on as they weren’t paying drivers. At the time he lied and promised me the money will be paid in on the 31st . Later changing it to we don’t have the money. Clearly someone decided to enjoy a berth nice Christmas of my labour . Fuel and van paid by me !!!!
On the 27th Feb , (yesterday) I had taken on a job from them - but was paid direct from customer. When I called and asked about my prev money - the job was immediately de allocated from myself an my calls ignored. The reply to this is a copy and paste for public appearance.
22 de dezembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Abdul,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
This company is a scam
This company is a scam, I worked for them for years and they were amazing but soon as they do they started taking jobs and not paying drivers, I have been chasing an invoice for 87 days and they are yet to pay. I have raised this further and moving forward with legal action. Up until Megan and Sam worked for them they would pay but after that they just started scamming drivers and customers alike as they would not pay drivers nor refund customers for non cancelled jobs
23 de fevereiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Adam,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Still waiting to be paid!
As a Removals Company who have done some work for FMMAV, our last job was on 20th October 2025. We STILL have not been paid over 3 months later. We keep getting the same email back stating that they are 'working on it' and they will update us. It just isn't good enough. They should never have allowed customers book their service if they knew they couldn't pay the companies. It is appaling and we are awaiting legal advice about this.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Anais,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
Very disappointed with this company we…
Very disappointed with this company we work with them to a very high standard as a driver and also used their services for are overflow jobs with my own website I was contacted by a driver to be told they had not received the pay 3+months after job was completed I am sad to say I have lost complete respect and trust for this once amazing company and believe customers have the right to know true experiences that have had
16 de agosto de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Dsphotography,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind regards,
Find My Man And Van
Bad Experience
I worked for FMMV as a direct customer service employee (not a self employed driver), since May 2025 we began receiving payments late/in part - this ultimately became the reason I resigned, as they had ZERO decency in letting us know beforehand that this would be the case, we would have to wait until after payday and then somehow pluck up the courage to ask them when we would be paid days later. The stress of this month to month not knowing if we could pay our bills, and if you’ve been in this position before you know how awkward it is having to ask your boss that you see on a daily basis for payment.
I am writing this now because they have completely ignored me for nearly 16 weeks for the simply request of my payslips and P45, which is their legal duty and leaving reviews for the public to see is likely the only way I will get a response.
There is so much more to this that I could say, but for now I will leave it at this. Please provide me with what I have requested.
31 de janeiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
We’re sorry to hear this perspective. During a period of financial difficulty, some payments were made later than usual, which was discussed internally at the time.
Employment documentation is now in the process of being issued, and we do not comment on individual employment matters publicly. Our focus remains on resolving outstanding administrative obligations appropriately.
The service was so bad as they…
The service was so bad as they cancelled the booking not even contacting near to the booking time. When asking for deposit refund, it is now >2weeks which should normally 5-10 days to get refund. I have escalated it, the said it has been reported to related team but no response. Called again after 2weeks- the same saying that it will be reported to higher boss, which is ridiculous. Not recommend it. Give my refund back. He said he will send the confirmation update for it which still not happen. So bad service.
14 de janeiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi Khin,
Thank you for your feedback, and we’re very sorry for the frustration you experienced.
We can confirm that your refund was successfully processed on 02/02.
We understand how disappointing the delays were and sincerely apologize for any inconvenience caused.
Your comments have been noted and will help us improve our service going forward.
Sincerely,
Find My Man And Van
Disgusting Service - my van and man for the…
I used find my van and man for the first time and never again. The service was disgusting, I had to do the move myself even though I paid for two men. £200 later my move was a disaster - Use my van and man at your own peril
12 de janeiro de 2026
Opinião espontânea
Resposta da Find My Man and Van
Hi JSH,
We’re really sorry to hear about your experience, this is not the level of service we expect or want for our customers.
We did attempt to follow up with the driver repeatedly to to bring about a resolution, however they stopped responding to us, which led to their removal from our network.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience caused.
Sincerely,
Find My Man And Van
I have worked with FindMyManAndVan for…
I have worked with FindMyManAndVan for over 2.5 years and always trusted this company. Unfortunately, that trust was broken.
I completed jobs in August and early September 2025, but £680 has never been paid, despite their policy stating payment within 14 days. It is now December.
They stopped responding to my calls and messages, yet they continue offering new jobs and taking money from customers while not paying drivers.
This is unacceptable behaviour.
Drivers and subcontractors should be very careful before working with this company.
18 de dezembro de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Mykhailo,
Thank you for raising this issue.
We apologise for the delay in payment and understand the frustration it has caused.
All outstanding accounts are currently being reviewed, and pending payments are being processed as quickly as possible.
Our teams are doing everything possible to finalise this matter and provide updates to the affected service providers as they become available.
We appreciate your patience and are committed to ensuring this does not happen again.
Kind Regards,
The Find My Man And Van Team
We provided several removal services…
We provided several removal services for Find My Man With A Van, however, since July we have not received the payments owed to us. We have sent multiple emails and made numerous phone calls, but unfortunately we have never received a clear response or any resolution.
When we call, staff members say they do not have access to the finance department and that the issue will be passed on, but no one ever gets back to us. We have also requested direct contact with a manager or someone responsible for payments, which has never been provided.
We are a family-run business and rely on these payments to cover our bills and support our children. It is extremely frustrating to have to chase payment for work that was properly completed.
We take our work seriously and always meet our responsibilities, but the ongoing lack of communication and non-payment makes this partnership unworkable. We hope the company reviews this situation and settles the outstanding amounts as soon as possible.
6 de julho de 2025
Opinião espontânea
Resposta da Find My Man and Van
Hi Agape Transport,
We are aware that some outstanding payments to drivers remain unresolved at this time. These balances are acknowledged and remain payable.
The business is currently managing a temporary period of financial constraint, and we are actively working through a recovery process. While we are not yet able to confirm payment dates, all outstanding amounts remain recorded and will be addressed as the business position allows.
We understand the frustration this situation causes and are providing direct updates to those affected. We ask that any further queries are raised with us directly so they can be handled appropriately.
Kind Regards,
Find My Man And Van
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