Hello Vans Opiniões 

1599
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Kaiwan put us at ease right from the start and was so helpful with everything. He arrived right on time and was efficient and considerate with the loading. The experience took all the stress out of mo... Ver mais

Classificada 5 em 5 estrelas

Mohamed (G20) and team were very professional, moving my furniture with care, attention to detail, and quickly. They showed great respect for my home and furniture, which I really appreciated. And all... Ver mais

Classificada 5 em 5 estrelas

Genuinely such a fantastic service, I booked a 4 hour slot and the whole disassembly of furniture, loading, unloading, and reassembly was done in 3! They also carried everything up to the 3rd floor of... Ver mais

Classificada 5 em 5 estrelas

A fantastic experience from start to finish. The two removal men were courteous, professional, quick,and very well organised. I never leave reviews just for the sake of them but I really do recommend... Ver mais

Informações sobre a empresa

  1. Empresa de mudanças
  2. Transporte e armazenamento de móveis
  3. Transportadora de pianos

Escrito pela empresa

Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 45% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1599)

270 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I could not rave more about Ali and his…

I could not rave more about Ali and his team!

They contacted me the day before removal to introduce themselves and re-confirm arrival time.
On the day of removal they were right on time, came in and assessed the load to be moved and talked through number of rounds needed with the van.
They disassembled and reassembled all bulky furniture and moved all items with great care.
The whole job was done in 3.5 hours (moving a 1 bedroom flat with full set of furniture).
Ali and his team were friendly and respectful and had a smile on their faces the whole way through. Could not recommend more!!

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and efficient service

This was my second time in a year using Hello Vans, and I received exceptional, and professional service from Ali and his colleague. The pair were efficient, and they handled all my belongings (sofas, bed, multiple boxes) very well. Booking was straight forward, too, and I received good communication from Ali the day prior to confirm the team’s arrival. Thank you very much!

2 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Mehdi and his team were great

Mehdi and his team were great! They moved a heavy sofa up 3 flights of stairs, including helping us take doors of hinges without issue. I would highly recommend them as movers. They handled all the equipment carefully to ensure no damage.

18 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and efficient

Hello Vans are a great choice for moving. Quick, easy to contact and efficient. Bhaktiyar helped us with our move and it was smoothly done in time. Thank you!

18 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Meysam was helping my move today and he…

Meysam was helping my move today and he is absolutely fantastic. Communication was clear and prompt from start to finish, which made the whole move stress-free. He handled all of my items with great care and worked incredibly efficiently — loading and unloading was done safely and much quicker than expected.

Highly professional, reliable, and friendly. I would definitely recommend Meysam to anyone looking for a smooth and hassle-free house removal.

17 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Adam from Hello Vans

Had a guy from Hello Vans named Adam I believe, that came and helped me move a few heavy items from my third floor apartment to my new house.
He was professional, helped a lot very chatty with me.
Made a stressful thing to do, less stressful and it went very well and quickly.
I would definitely use this service again in the future if I ever need it.
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

12 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. They worked hard and handled what was fragile with great care. Really like to thank Taha for doing such a good job.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Smooth move

Shaheed was friendly, communicative and helpful. Thank you!

11 de janeiro de 2026
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for your kind review, Lu. We’re really pleased to hear that Shaheed was friendly, communicative, and helpful. We appreciate you choosing us and hope to assist you again in the future.

Classificada 5 em 5 estrelas

Easy team to work with

Slight delay with arrival time but out of their hands, upon arrival polite, quick and efficient helping both ends off the move. 5/5 for Mehdi and his team.

10 de janeiro de 2026
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for the great review. We really appreciate your understanding regarding the delay, and we’re glad Mehdi and the team were polite, efficient, and supportive at both ends of the move. We’ll be sure to pass on your 5/5 feedback to them.

Classificada 4 em 5 estrelas

Adam was Amazing

Adam was on time, very efficient pleasant and loaded everything and offloaded with efficiency and care, could not have asked for a better person for the Job.
Thanx again Amazing Adam.

28 de dezembro de 2025
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for such a wonderful review. We’re delighted to hear that Adam was punctual, efficient, and handled everything with care. Your kind words mean a lot, and we’ll be sure to share your feedback with him.

Classificada 4 em 5 estrelas

Good work

Good work.
Commendable for sure.
Would surely refer others..

10 de dezembro de 2025
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for your feedback. We’re glad you were happy with the service, and we truly appreciate your recommendation it means a lot to us.

Classificada 5 em 5 estrelas

They were very efficient and did a…

They were very efficient and did a great job!

8 de janeiro de 2026
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for your review. We’re pleased to hear the team was efficient and did a great job. We really appreciate your support.

Classificada 5 em 5 estrelas

hello vans was amazing and super quick

hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id choose you again anyday!

8 de janeiro de 2026
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for the fantastic feedback. We’re really happy to hear you had such a smooth and quick experience with our team, and we’ll be sure to pass your special thanks on to Farid. It means a lot to know we made your move better than your previous one, and we’d be delighted to help you again anytime.

Classificada 1 em 5 estrelas

Unnecessary Van Upgrade and Serious Consent Concerns

I paid an additional £82 after being advised that a medium van would not fit my belongings. On the day, a Luton van arrived and our items occupied only a small portion of the vehicle, making the upgrade entirely unnecessary and the additional charge unjustified.

The driver arrived accompanied by his child without any prior disclosure or consent, which raised serious safeguarding and insurance concerns — particularly as the destination was a working farm with recognised health and safety hazards including livestock, machinery and slurry pits. I had also confirmed in advance that no additional helpers were required and that I would not be travelling with the driver.

The driver also returned to our address the following day without prior agreement or consent, which was unexpected and distressing.

I raised these issues formally with the company on multiple occasions. My concerns regarding the unnecessary upgrade charge, consent, safeguarding and data protection were consistently dismissed or deflected without meaningful resolution.

**Update — June 2026:**
Following the company's failure to engage with my formal complaint or Letter Before Action, I filed a claim through Money Claim Online. Hello Services Ltd did not respond to the court claim and a County Court Judgment (CCJ) has now been entered against them. I have also filed a complaint with the Information Commissioner's Office (ICO) regarding the sharing of my personal data without consent.

I would strongly caution anyone considering using this company.

21 de dezembro de 2025
Opinião espontânea
logótipo da Hello Vans

Resposta da Hello Vans

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations and that you felt concerned by several aspects of the service.

Regarding the van size, recommendations are made based on the information provided at the time of booking to ensure the move can be completed safely and without disruption. We understand your frustration if the vehicle ultimately appeared larger than required, and we appreciate you raising this with us.

We also take safeguarding, consent, and professionalism very seriously. Your comments about the driver’s arrival and subsequent visit have been noted, and these matters are reviewed internally in line with our policies and insurance requirements.

We regret that you feel your concerns were not adequately resolved when you contacted us. Your feedback has been recorded and will be used to help improve our processes and communication going forward.

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