Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Informações sobre a empresa


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

19 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Despite all bad reviews on this company…

Despite all bad reviews on this company they managed to send my acid wash hoodie 2 weeks after ordering, I got exactly what I asked without any problems

18 de março de 2026
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Gaming Zach,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 1 em 5 estrelas

SCAM BE AWARE Terrible service

Terrible service, clothing looks good on site but you’ll never recover the item if purchased. My ORDER# HC3758 i should have been received my order and of course no reply when i reached out about it. I spent $80 on a hoodie i will not get. I BELIEVE THEY ARE A SCAM, until I receive my order, a refund or atleast a reply.

10 de fevereiro de 2026
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Domencio Montana,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes

Classificada 1 em 5 estrelas

Company said delivers within 11…

Company said delivers within 11 business days and it’s been 3-4 weeks and hasn’t even been shipped.

Edit:It came eventually but when it did the material was awful and looked nothing like it did in the photos. DO NOT BUY HERE

28 de fevereiro de 2026
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Cole manning,
Sorry for the inconvenience.
Could you pls contact our customer service again to solve the problem?
We will check the status of the order for you.
Looking forward to your reply.
Best wishes

Classificada 1 em 5 estrelas

Scam

I ordered a royal blue small hoodie and it came in dark blue and a medium any possibility for a refund

17 de fevereiro de 2026
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Cesar G,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes

Classificada 1 em 5 estrelas

Buyer Beware!! Fake! Hellxcity is a scam!!!!

Buyer Beware!!! Zero stars! This is a horrible company to purchase from! I ordered a grey hoodie but they sent a poor quality purple one. I submitted picture per the return policy and their response was to offer me a 20% off coupon for a future purchase. I responded with that’s unacceptable please refund as the company sent the wrong item. They respond with a 30% off coupon for a future purchase. I respond again with unacceptable refund and now their solution is to send the hoodie back and they will refund minus the shipment cost. This company is such a fraud! Just awful! I have contacted my credit card company to let them handle this fraudulent company and I will post everywhere I can to WARN customer to not order from them!!!

Update: After posting my above review, the company refunded my credit card for the full amount. I appreciate them doing the right thing. My experience with this company will still prevent me from purchasing from them still in the future.

29 de dezembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Gina T,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes

Classificada 1 em 5 estrelas

If I could give this company lower than…

If I could give this company lower than a zero I would. Ordered an $80 sweatshirt from them. Took forever to get here and they said was delivered Christmas Day. It shows delivery person holding a package in his car but the picture of my house had no package . All I wanted them to do was send me the sweatshirt and they refuse. So as of now I’m out $80 but have my bank dealing with them and the BBB
Do not purchase from here

25 de dezembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Doreen Davis,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls contact our customer service again to solve the problem?
sorry for any inconvenience.
Best wishes

Classificada 1 em 5 estrelas

I did not get an order number i put my…

I did not get an order number i put my phone number in and didn’t receive an order number after my purchase for my package. my cell number is 773-993-2207

19 de dezembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Kam Pender,
Please contact our after-sales customer service staff again to provide your order information so that we can resolve your issue.
sorry for any inconvenience.
Best wishes

Classificada 1 em 5 estrelas

I have had absolutely NO communication…

I have had absolutely NO communication regarding shipping and tracking. I don't even know if it was processed. I ordered it on 12/14/25 and it is now 12/21/25! The only email I've received is the conformation that you received my order. I wanted to give my son the clothes that I've ordered but I have no idea where it is. Order# HC3399

14 de dezembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Anna O,

We sincerely apologize for your unpleasant shopping experience.

We are always committed to improving customer satisfaction.

We apologize for any inconvenience this may have caused. We were previously too busy to reply promptly. Could you please contact our customer service again so we can help you resolve the issue?

We sincerely apologize for any inconvenience this may have caused.

We wish you all the best.

Classificada 5 em 5 estrelas

The quality of the shirt was great

The quality of the shirt was great. That’s what made me give you guys five stars. Shipping altogether with the purchase and receiving took about 14 days not too bad, considering its coming from over seas. So yea I’d highly recommend this website to anyone that’s skeptical about shopping here. It’s a go they’re legit. I’d wait again for good quality like this!!

4 de novembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Day Day,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 5 em 5 estrelas

Fast results

Quick delivery

24 de outubro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear William Skelton,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 4 em 5 estrelas

Everything was good except

Everything was good except I wish I was able yo see when my shirt would arrive.

29 de setembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Kamal Smith,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 5 em 5 estrelas

Interesting clothes just good it’s high…

Interesting clothes just good it’s high quality or equal to how it looks

22 de setembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Tyler Hughes,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 1 em 5 estrelas

Ordered some shorts and never got them

Ordered some shorts and never got them. Waited almost a month for it to say delivered on the tracking and never received anything from them. Requested refund on PayPal.

8 de setembro de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Eve Lenker,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best wishes

Classificada 5 em 5 estrelas

Cause the website was very clear and…

Cause the website was very clear and understood and people

22 de agosto de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear LeLe Brown,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 5 em 5 estrelas

Just great site to shop at and look to…

Just great site to shop at and look to wear many more of these products.

22 de agosto de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear Chris Jacques,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

Classificada 5 em 5 estrelas

This my first time shopping on here

1 de agosto de 2025
Opinião espontânea
logótipo da Hellxcity

Resposta da Hellxcity

Dear customer,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Have a good day!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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