Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It tools months for the item to be received. I got 2-3 revised delivery comments each weeks out. Yet I was charged immediately for the item. If delivery is not known at the time the order is pla... Ver mais
A empresa respondeu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Ver mais
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Ver mais
Informações sobre a empresa
Escrito pela empresa
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Informações de contacto
1200 Greenbriar Dr, 60101, Addison, IL, Estados Unidos da América
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
2,2
Mau
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy ordering
Easy ordering. Great prices. Reliable shipping. Affordable shipping.
30 de setembro de 2020
Opinião espontânea
Never let me down
I have been purchasing from Heritage Parts for nearly 10 years now and am always impressed with the great customer service. They have never let me down and find parts I cannot find anywhere else.
30 de setembro de 2020
Opinião espontânea
Thanks Heritage Parts!
Without Heritage Parts, I've found my team's mission would be far more difficult! Thanks for making life easy for us!
30 de setembro de 2020
Opinião espontânea
The Heritage staff is awesome!
The Heritage staff is very knowledgeable, efficient, and very courteous.
We get our parts quickly and without problems. They are awesome!
29 de setembro de 2020
Opinião espontânea
Called and gave model and serial number…
Called and gave model and serial number looked up parts and prices for me and sent . I got the parts that i needed to repair the piece of equipment.
29 de setembro de 2020
Opinião espontânea
Everything ordered was received and…
Everything ordered was received and delivered in a timely manner.
29 de setembro de 2020
Opinião espontânea
Easy to find parts and fast shipping !!!
29 de setembro de 2020
Opinião espontânea
The replacement handle was spot-on and…
The replacement handle was spot-on and took care of the replacement magnet that was needed to keep the warming door shut so we could keep the food warm.
29 de setembro de 2020
Opinião espontânea
Connie and Jordan have always been on…
Connie and Jordan have always been on top of my orders.
29 de setembro de 2020
Opinião espontânea
Great service was provided by your…
Great service was provided by your team. Great job
29 de setembro de 2020
Opinião espontânea
Delivered as promised on time
Delivered as promised on time
Very nice service
Will do more business in the future
Thank you
28 de setembro de 2020
Opinião espontânea
had part over nighted service was quick…
had part over nighted service was quick and efficient
28 de setembro de 2020
Opinião espontânea
Thank you for having my part and I…
Thank you for having my part and I received it very quick. Nice job people.
28 de setembro de 2020
Opinião espontânea
Gasket arrived promptly
Gasket arrived promptly. Fair price on the gasket. Rating reduced because I thought the $31 shipping charge on a rubber gasket that weighed less than a pound was excessive.
Update: Customer service contacted me and reduced the shipping by half. Much more than fair. I'm happy with the product, the speed I got it and the price.
27 de setembro de 2020
Opinião espontânea
Resposta da Heritage Parts is now Parts Town
Good morning Rob,
Thank you for taking the time to review Heritage Parts. I forwarded your review to a Customer Service Manager who may be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Heritage was great to work with
Heritage was great to work with. We ordered a part for a Rinnai hot water heater and Heritage did not have it in stock. It took almost a month for Rinnai to send the part to Heritage. However, Heritage was always willing to provide me an update and they sent the part out the same day it was finally received.
27 de setembro de 2020
Opinião espontânea
got what we ordered.
25 de setembro de 2020
Opinião espontânea
I ordered a compressor for a beer…
I ordered a compressor for a beer cooler 5 weeks ago and it is still being held up in Customs. I have already paid for this and now we may lose this account because you were the least expensive. I don't believe I'll be ordering from you again.
24 de setembro de 2020
Opinião espontânea
Resposta da Heritage Parts is now Parts Town
Good morning,
Thank you for taking the time to let us know. I'm sorry to hear that you're order is taking longer than expected. I forwarded your review to a Customer Service Manager who will be looking into this and reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Great service and quick shipping!
24 de setembro de 2020
Opinião espontânea
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