Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It tools months for the item to be received. I got 2-3 revised delivery comments each weeks out. Yet I was charged immediately for the item. If delivery is not known at the time the order is pla... Ver mais
A empresa respondeu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Ver mais
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Ver mais
Informações sobre a empresa
Escrito pela empresa
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Informações de contacto
1200 Greenbriar Dr, 60101, Addison, IL, Estados Unidos da América
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
2,2
Mau
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The staff is very nice pleasure to do…
The staff is very nice pleasure to do business
With.
6 de outubro de 2020
Opinião espontânea
Great customer service
Great customer service, One stop shop for all refrigeration parts and hardware.
5 de outubro de 2020
Opinião espontânea
Exceptional Customer Service
I was extremely impressed with this company. They contacted the manufacture directly for me to be sure I was ordering the right replacement part.
5 de outubro de 2020
Opinião espontânea
Received the exact parts I ordered in a…
Received the exact parts I ordered in a timely manner.
5 de outubro de 2020
Opinião espontânea
The staff at Heritage are very…
The staff at Heritage are very efficient and friendly. In general, Heritage is a very customer-friendly business.
5 de outubro de 2020
Opinião espontânea
great service.
5 de outubro de 2020
Opinião espontânea
I order parts at least once a week and…
I order parts at least once a week and need help every now and then, I call and ask for Jordan Becktell because she is AWESOME!!! She always comes through for me. Thank You Jordan.
5 de outubro de 2020
Opinião espontânea
Mari and her team always do a excellent…
Mari and her team always do a excellent job. We always feel confident working with them !
5 de outubro de 2020
Opinião espontânea
Parts available and shipped promptly
Parts available and shipped promptly. Received as ordered and work perfectly
4 de outubro de 2020
Opinião espontânea
Spoon.
Toni Wonderspoon is the best of the best of the best of the best.
4 de outubro de 2020
Opinião espontânea
Perfect part and fast delivery
Perfect part and fast delivery. Great Job!
4 de outubro de 2020
Opinião espontânea
extremely disappointed with customer…
extremely disappointed with customer service as of late in regards to getting quotes in a timely manner,
3 de outubro de 2020
Opinião espontânea
Resposta da Heritage Parts is now Parts Town
Good morning Kathy,
Thank you for taking the time to let us know. I'm very sorry to hear that you haven't been receiving 5 star service. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
very fast shipping
very fast shipping! Great prices and exactly what I needed.
1 de outubro de 2020
Opinião espontânea
Was great until Parttown took over
Was great until Parttown took over. I was charges triple for a part and customer service wouldn't do anything due to the systems not fully migrating yet.
1 de outubro de 2020
Opinião espontânea
Resposta da Heritage Parts is now Parts Town
Good afternoon,
Thank you for taking the time to review Heritage. I'm forwarding your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Took over 2 months to get a door
1 de outubro de 2020
Opinião espontânea
Resposta da Heritage Parts is now Parts Town
Good morning,
Thank you for taking the time to let us know. I'm sorry to hear that you had a negative experience on your recent order. I forwarded your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Can't get better
I had a small problem with a part and it was replaced the day after my phone call. The service cannot get better than that.
I am bookmarking this place for future orders.
1 de outubro de 2020
Opinião espontânea
Excellent experience Thank y’all so…
Excellent experience Thank y’all so much I appreciate you. I will be using y’all again and will pass the word on.
1 de outubro de 2020
Opinião espontânea
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