Heritagesports Opiniões 

Absolutely horrible customer service, the worst I've ever had at any sports book ever. Kathy was extremely rude, refused to answer any questions, made it feel like a burden to even talk to me, and got a major attitude at the end and ended the chat on me. Opened another support chat to file a complaint but it was her again and she gave me a fake email to submit a complaint to that doesn't exist and ended the chat again. A potential customer, who now will ensure to never ever use this book. Stay far away.

The worst customer service. The rudest, Kathy was talking to me and someone else and mixed up our chats, asked for a supervisor was denied multiple times, the worst.

This is a good sportsbook in many ways. However, they have one huge flaw. They constantly misgrade bets. I've used probably over 30 sportsbooks in my life, and I have never had any other sportsbook hardly ever mis grade a bet. Heritage on the other hand misgrades multiple bets a month, which is inexcusable. This has been going on for years, and apparently they still havn't found this an important enough issue to correct.

Why this is such a big issue, is because they never correct misgraded bets on there own. You have to take time out of your day to contact them and point out the bet they supposedly messed up on to make them correct it. If you dont keep track of all your bets, like I do, and you dont contact them, than they will steal your money on bets that you should have won.

I never write reviews for anything, but its getting a little old having to constantly stay on this sportbook to correct misgraded bets. This sportsbook should not have a good rating until they decide they wanna correct this issue. Any half !ssed sportbook grades bets correctly at a much much higher rate than these guys.

Heritage closed my account and told me the remaining $500 balance would be refunded within 4–6 business weeks. It has now been well over that timeframe, and I still haven’t received my money. Customer support acknowledged the refund timeline in writing but failed to follow through. Be cautious if you keep a balance with this sportsbook, as my experience has been very disappointing.

Heritage just completed a payout for $6555 to pay off my balance in full. This is a return to the form I have come to expect in my experience with them the past 10-15 years. The payment was in response to a dispute (detailed at the bottom) over the amount of rollover I owed which had dragged on too long. Was that situation a series of honest mistakes on their part or something less innocent? I couldn't say for sure. At this point, I don't really care. The rollover in dispute was spread out over a few years, so maybe they didn't look back far enough or were referencing more modern rollover requirements.

Original Complaint:
A few years ago, I deposited $5000 and I opted to take the 10% deposit bonus. I opted to take that 10% bonus because the rollover for such a small bonus at the time was not that large. I don't remember what that rollover was exactly, but I remember clearing such 10% bonuses fairly easy a few times before, even on $5000 deposits. At any rate, rollover was 5x absolute highest. My wagering volume dipped after the deposit, but I chipped away at it over time. In November of 2025, I asked for a rollover update. Don't quote me on this, but I vaguely remember maybe $6,000 to $8,000 in wagers yet to go. On 4/8/2026, after a number of wagers, I asked for another rollover check. I was told I was at $26871/$55130. Since this figure made no sense, I checked my previous messages for the previous rollover figure. The messages I wrote were still all there, but all the responses had been inexplicably replaced with nothing more than "This message has been closed." For the next 3 messages, I ask to have the responses to my previous tickets restored. I get told IT will look into it, but after 11 days - nothing. Instead, Heritage doubles down that my rollover was $26871/$55130. I remind support that the typical 10x rollover they currently impose for 100% welcome and 50% reload bonuses does not apply to the 10% bonus I took a few years ago. Heritage responds and changes the rollover to $27565 (5x). Since I had fulfilled $30871 by this point, I requested a payout and detailed the situation in the message so that Heritage would not make another mistake. The payout was cancelled saying only that rollover was incomplete. I contacted support. They now tried to claim I had only completed $20,371 of my rollover. I corrected them and warned I would go to Trustpilot. Support said I made no wagers since my previous message the day before so my completed wagers must still be $20,371. This is where I was when I made my original complaint.