You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just... Ver mais
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Leia as opiniões dos outros
Mixed bag. For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no pro... Ver mais
A empresa respondeu
Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat pr... Ver mais
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Informações de contacto
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, Reino Unido
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4,7
Excelente
7 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy customer
Used Hey Pharmacist for a few years now. Never had a problem.
If I’d had to contact them- due to my gp errors, they have dealt with it & sorted it out so quickly.
Brilliant service & I’m very happy.
10 de novembro de 2025
Opinião espontânea
Recommended
Arrived promptly and correctly, well packaged. A very convenient way to receive my prescriptions.
6 de novembro de 2025
Opinião espontânea
Great service.
It’s so easy; I love it.
A rare example of a fluid, intuitive, easy digital service.
25 de outubro de 2025
Opinião espontânea
Prompt reminders when to order repeat…
Prompt reminders when to order repeat prescriptions.
Always kept informed on the progress of the order.
Cannot fault the service
10 de novembro de 2025
Opinião espontânea
It does what it says on the tin
It does what it says on the tin. I click order and the package drops through my letterbox a few days later. Great service 10/10. Keep up the excellent work.
6 de novembro de 2025
Opinião espontânea
Professional and fast safe…
Professional and fast safe service.Thank you.
10 de novembro de 2025
Opinião espontânea
First class service
First class service , quick and efficient. Very reliable.
27 de outubro de 2025
Opinião espontânea
It is such an easy process to order my…
It is such an easy process to order my medication through the app and it arrives in the post a couple of days later. I think it makes doctors lives easier and their is no queuing in the pharmacy for simple repeat prescription allowing them to focus on other more complicated matters. I have had nothing but the best experience with Hey
16 de outubro de 2025
Opinião espontânea
Service is seamless
Service is seamless. App works really well and delivery is prompt and reliable.
10 de novembro de 2025
Opinião espontânea
Time for change
When I first joined up many years back things were very impressive/speedy delivery all good. Last few have been shocking as in over a week. So much I've took the decision to bin them off and go elsewhere. When its your medication thats needed and important then its just not acceptable this day and age.
15 de outubro de 2025
Opinião espontânea
Resposta da Hey Pharmacist
Hello,
Thanks for taking the time to leave a review, as all feedback is valuable to us.
We advise ordering 7-10 days before due, so that medication arrives in good time, and I can see all of your previous orders have been within this timeframe.
If you need any help from the Hey Pharmacist support team, you can message us on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Don’t tell everyone
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud everybody will want this 5 star service…..Thanks for being there.
10 de novembro de 2025
Opinião espontânea
Getting slower
The turnaround time from prescription request to delivery is now over one week, whereas it used to be 3 to 4 days. This has resulted in me running out of meds for the last two requests.
10 de novembro de 2025
Opinião espontânea
Resposta da Hey Pharmacist
Thanks for taking the time to leave a review.
As you've not responded to Trustpilot's request for more information, so that we can locate your Hey Pharmacist account and reply correctly, we're not able to respond with specifics to your review.
You can contact the Hey Pharmacist support team on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Very easy
Very easy - a couple of clicks and my meds arrive a few days later.
7 de novembro de 2025
Opinião espontânea
Not straightforward to order
I couldn't get into the app to place the order (this has happened quite often recently) so ordered the script through the NHS app. Delivery came as normal so not a problem
6 de novembro de 2025
Opinião espontânea
Impressed !
I have been using your service for a while now and am impressed with the ease of ordering and delivery, any delays are usually from my GP not approving the request quickly enough
15 de outubro de 2025
Opinião espontânea
Great service quick delivery very easy…
Great service quick delivery very easy to use app.
10 de novembro de 2025
Opinião espontânea
It's simplicity at it's best
It's simplicity at it's best. Order on the app and my meds come to my door. It's as simple as that!
6 de novembro de 2025
Opinião espontânea
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