I, like so many others didn't realise this site would continue to take money despite there being no further use made of the service. I can't believe I've only just noticed this after a few months -... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Moet er ineens voor betalen, nooit geweest, jammer. Heb nergens gezien aan t begin van de vragenlijst 'voor voorlopige indicatie' ,dat het een 7-daagse proefperiode is voor €1,98 en daarna abonnement.... Ver mais
A empresa respondeu
De openheid van zaken en de wil om tot een oplossing te komen geven een gevoel van serieus genomen te worden. Waardering daarvoor.Ik zal de bescheiden opzoeken en doorsturen.
A empresa respondeu
Habe ordnungsgemäß für eine medizinische Antwort die verlangten 1:99 € bezahlt und erhalte nun, ohne direkten Hinweis ein ABO über 16,99 €. zügige Kündigung habe ich direkt an die info.hierhebikpij... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Op Hierhebikpijn.nl kun je een zelfstest doen voor je lichamelijke klachten en blessures.
Informações de contacto
Ringbaan-Oost 116C2, 5013CD, Ringbaan-Oost, Holanda
- hierhebikpijn.nl
2,4
Mau
260 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Je bent 20 minuten een enorme lijst met…
Je bent 20 minuten een enorme lijst met vragen aan het beantwoorden en tenslotte moet je een abo nemen op de website. Dat had mijn inziens ook vooraf vermeld moet worden.
3 de junho de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hoi Chris,
Wat vervelend dat je dit zo hebt ervaren. De kosten worden wel vooraf aan het begin van de check vermeld. Het staat recht boven de VOLGENDE button waar je op geklikt hebt:
https://www.hierhebikpijn.nl/fysiocheck/start
Mogelijk heb je het over het hoofd gezien. Ik hoop dat we je ervaring met deze uitleg in ieder geval iets verbeterd hebben 🙂
Meer informatie vind je ook op de prijzenpagina:
https://www.hierhebikpijn.nl/prijzen
Resposta da Hierhebikpijn.nl
Hoi Robert,
Fijn om te horen! Bedankt voor je mooie review :)
Abzocke- aus einem Selbsttest entsteht…
Abzocke- aus einem Selbsttest entsteht ein Abo, was überhaupt nicht ersichtlich ist und mir leider erst nach einigen Zahlungen aufgefallen ist.
Schade, das Prinzip der Seite könnte aufgehen, aber so wird man einfach nur hinters Licht geführt.
22 de maio de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hallo Julia,
Es tut uns leid, dass der Ablauf für Sie nicht klar war. Die Testphase und das anschließende monatliche Abonnement werden zu Beginn, beim Checkout und auf der Preisseite erklärt. Sie können während der Probezeit jederzeit kündigen. Wir sehen, dass nach Ihrem Kontakt mit unserem Helpdesk eine Lösung für Sie gefunden und Ihr Abonnement beendet wurde.
https://www.physiotest.de/preise
N.v.t.
Omdat zonder gezeur de fout werd rechtgezet.
Blijkbaar heb ik ergens iets foutgedaan.
Dank voor de snelle reactie
Geerko
16 de maio de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hoi Geerko,
Fijn om te horen dat het snel is opgelost. Bedankt voor je begrip en je review :)
ABO - Falle
Habe ordnungsgemäß für eine medizinische Antwort die verlangten 1:99 € bezahlt und erhalte nun, ohne direkten Hinweis ein ABO über 16,99 €. zügige Kündigung habe ich direkt an die info.hierhebikpij.nl gesendet. Eine Antwort hab ich noch nicht.
Schade, hab die Holländer immer gemocht und bin gespannt, wie es jetzt weiter geht.
12 de maio de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hallo Bernd,
Es tut uns leid zu hören, dass dies für Sie nicht klar genug war. Wir sehen jedoch, dass Ihr Abonnement bereits direkt nach Ihrer Nachricht gekündigt wurde und dass Sie inzwischen auch eine Rückerstattung erhalten haben. Schade, dass Sie zum Zeitpunkt Ihrer Bewertung unsere Antwort noch nicht gesehen hatten, denn wir haben Ihnen bereits kurz nach Ihrer E-Mail geantwortet und die Angelegenheit gelöst. Trotzdem verstehen wir natürlich, dass dies ärgerlich für Sie war, und hoffen, dass wir Ihrer Erfahrung dennoch eine positive Wendung geben konnten.
Juiste reactie gelet op de situate
8 de maio de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Bedankt voor je review! Fijn om te horen dat we het snel voor je op hebben kunnen lossen 🙂
ABSOLUTELY a dishonest company
ABSOLUTELY a dishonest company. I never agreed to a subscription. I specifically read the fine print and do not sign up for such things. THIS IS A SCAM. Stay far far away.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Carole,
We’re sorry to hear how strongly you feel about this situation. I see that after contacting our support department, your subscription was cancelled and this appears to be resolved. The trial and subscription details are clearly shown on our checkout and pricing page:
https://www.physiocheck.us/pricing
Please contact us if we can help you any further.
FEELING SCAMMED !!I just realized I’ve been paying then…
I just realized I’ve been paying then for at least 18 months. I don’t dispute I probably signed up but I don't even remember what their app is. Their website is not in English which makes it impossible to cancel. Seems I’m not the only person who feels scammed by them. I guess my only recourse is to call my credit card company. Really disappointed that I fell for whatever it is they sold.
30 de abril de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Cindy,
I’m really sorry to hear about your experience and understand how frustrating and concerning this must feel.
We can see that a subscription was started after completing the check and continued monthly after the trial period, but we also notice that you haven’t contacted our support yet, which means we haven’t had the chance to help you directly . Our service is accessible internationally, and cancellation can always be done easily from within your account. I see that you have signed up on our US website physiocheck.us.
We would really like to help you resolve this and clarify everything for you. Please reach out to us so we can look into your situation and assist you further:
https://www.physiocheck.us/contact
I never signed up for this service
I never signed up for this service, whatever this service is. Have multiple monthly charges. Need to cancel ASAP and get a refund please!!
24 de abril de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Sherri,
We’re sorry to hear this happened. Could you please contact us if you need help canceling your subscription?
Cancelled within 7 days of free trial, still being charged
Signed up for a free trial over a year ago, cancelled within the 7 day window. A year later, I have two charges of £9.99 to my bank account that I did not consent to. I tried to login to the site to cancel, however it does not recognise any of my email addresses and says I do not have an account. I have submitted a contact form and will be contacting my bank to submit a chargeback request.
10 de abril de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Lucy,
We have tried to contact you personally but unfortunately have not received a response from you.
You indicate that you have had 2 charges. Are those recent charges? Or charges from last year March/April? In this account, I indeed see 2 charges from last year, but no recent charges. There is no account with the other email addresses you provided.
If they are recent charges, could you please provide the last 4 digits of your credit card, the date, and the amount of the last charge?
Would you like to contact us so we can help you further?
Hele snelle reactie
Hele snelle reactie, en inhoudelijk goede diagnose met behulpzame tips/ oefeningen
7 de abril de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hallo Angela,
Dank je voor je review, dat waarderen we zeer!
Charged monthly without knowingly subscribing
I was charged £9.99 per month by this company without knowingly signing up to any subscription.
The payments appear to have started after what I believed was a one-off interaction online, with no clear or obvious indication that this would result in an ongoing monthly charge. I did not receive any clear confirmation of a subscription, nor were the ongoing payment terms made sufficiently obvious at the point of entry. There was also no straightforward way to cancel.
I only became aware after noticing repeated small transactions on my credit card statement going back many months.
I have also never made any use of the service beyond the initial check, which further reinforces that I did not knowingly subscribe to an ongoing paid service.
My card provider (American Express) has now treated this as an unauthorised recurring payment, blocked the merchant, and raised a dispute to recover over £300 in charges.
Following this review, the company contacted me stating that I had agreed to a subscription via a trial period. They also offered to refund only the most recent payment on the condition that I remove my review, which I did not consider an appropriate resolution.
Based on my experience, I would strongly advise others to carefully check their statements and exercise caution before entering card details on this site.
Very disappointing experience.
1 de abril de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Daniel,
We have now had personal contact.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by canceling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
Your subscription has now been cancelled, and we have given you a refund for the last month as a courtesy.
Cannot find or log into account after…
Cannot find or log into account after trying once and now being charged months
Wasn’t a good site and any find way to cancel. Ripoff
1 de abril de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Fred,
We have since been in personal contact with you. Our customer service is available 7 days a week, and we always respond within 1 day. We regret that you did not contact us sooner, as we could have helped you immediately. You received an email from us with your login details on the day of registration. You can also request your password when logging in if you have forgotten it. Therefore, there were several options to cancel your subscription. As a gesture of goodwill, we have refunded you for the last month. We are therefore sorry to receive a negative review after all.
Resposta da Hierhebikpijn.nl
Hallo Dan,
wir haben versucht, Sie persönlich zu kontaktieren, haben aber leider keine Antwort von Ihnen erhalten. Ihr Name ist in unserer Kundendatenbank nicht verzeichnet, daher können wir Sie leider nicht erreichen und auch nicht überprüfen, ob Sie tatsächlich Kunde bei uns sind.
Bitte wenden Sie sich an unseren Kundenservice.
I have been charged monthly price to my…
I have been charged monthly price to my card. I have never used any of these services. Can you please check and let me know and process refund? It is in USD 19.99
19 de fevereiro de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Arun,
We have tried to contact you personally, but unfortunately have not received a response from you. We would like to resolve this with you; would you please contact our customer service?
Slechte test
Slechte tests. Een vergoeding prima maar een abbonement? Ga er van niet van uit dat iemand elke maand andere klachten heeft
13 de março de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hallo,
We hebben geprobeerd om persoonlijk contact met je op te nemen, maar hebben helaas geen reactie van je ontvangen.
We vinden het jammer dat je ons een 1-ster review geeft, terwijl wij je geen uitleg hebben kunnen geven.
De vergoeding is voor de uitslag van de test. Bij de uitslag krijg je een gratis proefperiode van 7 dagen voor het abonnement. Je krijgt van ons niet alleen de uitslag van de test, maar ook een op maat gemaakt oefenprogramma om je aandoening te verbeteren. Net zoals je bij een fysieke fysiotherapeut in behandeling gaat. Ons oefenprogramma doe je alleen vanuit huis. Je kan persoonlijk contact hebben met onze fysiotherapeut over je programma, en aandoening en hem/haar daar vragen over stellen.
Je hoeft het abonnement echter niet te nemen. Je kan deze na de uitslag van de test direct annuleren in je eigen account, of door contact met ons op te nemen. Als je je abonnement binnen de gratis proefperiode annuleert, heb je dus ook geen extra kosten. Je abonnement is ieder moment opzegbaar.
Scam physiotherapist
I consulted the app for a one-time experience and have been charged ever since. I see that many others have fallen for this scam.
This is a scam that you would expect from a cheap toy. manufacturer, not from someone calling themselves a professional physiotherapist.
Be warned everyone!
12 de fevereiro de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Ellen,
We have since been in personal contact. As a gesture of goodwill, we have issued you a refund.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
Keurig snelle respons op mijn…
Keurig snelle respons op mijn vraag/mededeling
7 de março de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hallo,
Dank je voor het compliment en je review! Onze klantenservice is 7 dagen per week bereikbaar, en we reageren altijd binnen 1 dag.
SCAM
I have no idea who this company is but they've been charging me $17.95 since October of 2025. Absolutely no way to contact then. I don't have an account Absolutely would like to stop these charges
28 de fevereiro de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hi Rebecca,
We've contacted you personally, but haven't received any response.
We've issued you a refund, which you've since received.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page. You can also find this on the print screen I shared with you.
Super snelle reactie en oplossing…
Super snelle reactie en oplossing gevonden!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Hierhebikpijn.nl
Hallo Naomi,
Dank je voor je review, dat waarderen we zeer!
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