Highland Experience Tours Opiniões 146

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your fantastic review! We’re thrilled to hear that Keith made your day so memorable. His knowledge and passion for Scotland truly shine, and we’re glad to know he helped create such a special experience for you. We’ll be sure to pass along your kind words — he’s definitely a great asset to the team!

We can’t wait to welcome you back to Scotland for another tour with us. Thanks again for sharing your feedback, and we’ll look forward to seeing you on your next adventure!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

Hi there,

Thank you so much for your 5* review! We’re delighted to hear that you had such a fantastic time with Terri on your Loch Ness day trip. Her passion for Scotland’s history and culture really does bring the experience to life, and we’re thrilled that you learned so much in just one day! It’s wonderful to know that the timing and comfort breaks made your journey even more enjoyable.

We’re so glad you made the most of your trip from Edinburgh, and it’s great to hear that Loch Ness was a highlight for you. Your feedback means a lot to us, and we’re honoured that you had such a memorable experience.

We hope to welcome you again soon!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your wonderful review! We’re so glad to hear that Charlie’s knowledge, humor, and personality, along with Brody’s experience and charm as the driver, helped make your time in Scotland so memorable. It’s great to know that you and your family were able to get such a rich insight into the history and culture of this beautiful country.

We truly appreciate you sharing your experience, and we hope to welcome you back on another adventure in the future!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

Hi there,

Thank you so much for your 5* review! We’re glad to hear you enjoyed the tour and had a chance to explore some of the Highlands' iconic sights. We’re also happy to hear that Terri and Neil made the experience special, and enjoyed the Highland chocolate and the comfort of the bus.

We appreciate your feedback about the shops — we do try to balance the tourist spots with more authentic experiences, but we understand your perspective. As for the hairy cows, we agree, seeing them up close is always a bit of a highlight, and we’ll keep that in mind for future trips to ensure you get the best experience possible!

Thanks again for your valuable insights, and we’d love to welcome you back soon!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

Hi there,

Thank you for your review and for sharing your thoughts with us. We’re glad to hear you enjoyed the beautiful sights on the tour and that Paul S was an excellent driver, passionate about his role. We also appreciate your feedback regarding the commentary. It’s important to us that our guests have the opportunity to enjoy Scotland’s history and culture, and we’re sorry to hear that the mix of personal stories and other topics felt too much at times.

We always aim for the right balance of history, local stories, and personal anecdotes, but we understand your preference for more focus on the cultural and historical aspects of Scotland. Your feedback will certainly help us refine the experience going forward.

We hope that despite the lengthy commentary, you were still able to appreciate the stunning landscapes and the rich history of Scotland. Thank you again for sharing your experience, and we hope to have the chance to welcome you on another tour in the future, with a more tailored balance to your liking.

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

Hi there,

Thank you so much for your wonderful review and for sharing your experience with us! We’re so happy to hear that Tracey and Alan made your tour unforgettable, and we agree — they are fantastic guides! It’s great to know you were able to see so many beautiful sites you wouldn’t have on your own, and that the stunning landscapes of Scotland left such an impression.

Sending our best regards back to you in Norway, and we’d love to welcome you again for another adventure in the future!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI Ronald and Marty,

Thank you so much for your kind and thoughtful review! We’re so happy to hear that your five-day Scottish tour was amazing, and that you enjoyed seeing new sights with us once again. We’re also incredibly grateful for your recognition of Graham’s efforts — he truly is a wonderful guide, and we’re so glad he could help you during a tough time. It’s our priority to make sure every guest has the best possible experience, and it’s great to know that Graham’s care and support made such a difference.

We hope that your back is feeling better, and we’d absolutely love to welcome you both back on another adventure when you visit Scotland again.

Thanks again for your lovely feedback, and we look forward to seeing you again in the future!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

Actualizada a 9/11/2024

Hi there,

Thank you for your 5* review! We’re so glad you enjoyed the driving and had some laughs along the way. Our guides are all about giving you a memorable experience, and it sounds like they nailed it with a perfect mix of skill and humour!

We’d love to welcome you back for more adventures in the future.

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your wonderful review! We’re so happy to hear that you had a lovely experience in the Highlands and that Neil made it even more special. His dedication to ensuring everyone has a fantastic time really shines through, and we’re thrilled to know that he helped make your tour memorable.

We’d love to welcome you back on another adventure in the future — and we’ll be sure to pass along your kind words.

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

Hi there,

Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a great experience and that Rose made it even more memorable. It’s fantastic to know that she was able to cater to your personal needs, offer great tips, and adjust the route to avoid larger crowds, all while making sure you didn’t miss any of the Highlands’ highlights.

We completely agree — Rose is an incredible storyteller with a wealth of knowledge about Scottish history and folklore, and we’re so glad it enhanced your tour.

Thank you again for sharing your experience, and we’d love to welcome you back for more adventures in the future!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your amazing review! We’re so happy to hear you had such a fantastic time and that Terri and Neil made the experience extra special. They truly are gems, and we’re thrilled you had a day well spent with us.

Your recommendation means the world to us! We’d love to welcome you back for more unforgettable adventures in the future. Thank you again for your kind words!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

Hi there,

Thank you so much for your fantastic 5* review! We’re glad to hear you had the time of your life on your Skye tour. It’s great to know that Chris’s storytelling helped make the journey even more enjoyable, and we’re thrilled you had plenty of opportunities to capture the stunning scenery along the way.

We truly appreciate your recommendation and can’t wait to welcome you back on another adventure in the future. Thanks again for choosing us for your Scottish journey!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your lovely 5* review! We’re so glad to hear you had a great time on your 3-day Highland tour and that the weather was kind to you. Stevie is indeed a fantastic guide, and we’re thrilled that his knowledge and storytelling made the experience even more memorable.

We really appreciate your kind words, and we hope to welcome you back on another adventure in the future. Thank you again for choosing Highland Experience Tours!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your amazing review! We’re absolutely thrilled to hear that your 5-day Scottish choice tour was the best you’ve been on in years! our drivers and guides truly embody the spirit of Scotland, and it’s wonderful to know that Iain's knowledge, enthusiasm, and personal stories made the experience so special.

We’re also so glad to hear that the team in the office was able to assist you with the passport issue — it’s great to know that we could go above and beyond to ensure everything went smoothly for you. We always strive to provide exceptional service, and your kind words mean the world to us.

Thank you for recommending us so highly! We can’t wait to welcome you back for another adventure, and we’ll make sure it’s just as memorable as this one. See you soon in Scotland!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

5/02/2024

Hi there,

As we communicated with you at the time, we discussed your feedback with our driver-guide.

There were some changes made to the itinerary due to weather, business of certain locations and a late running ferry. Your guide confirmed you stopped in the following locations for lunches.

Day 1: Fort Augustus https://www.visitscotland.com/info/towns-villages/fort-augustus-p236671 This is a beautiful, touristic spot at the south end of Loch Ness – there are many options for lunch here. This is where is mentioned in the itinerary.

Day 2: Uig, Isle of Skye. https://www.undiscoveredscotland.co.uk/skye/uig/index.html Usually we would stop at Portree for lunch on day 2, however, there was a cruise ship in the town, meaning it was incredibly busy and so would be difficult for everyone to get lunch here. Uig is a small village in a stunning location, with a number of places to eat at. This was explained to the group, it was not done without reason, as the clients state.

Day 3: Broadford, Isle of Skye https://www.visitscotland.com/info/towns-villages/broadford-p236301 dominated by the Cuillin Mountains, this is another scenic spot. On this day the ferry from Armadale to Mallaig was delayed by Calmac (the ferry company). Rather than not eating, as the ferry would get the Mallaig later than a normal lunch time. Iain chose another option, with various places to eat. This was also explained to the group.

Day 4: Callandar - https://www.visitscotland.com/info/towns-villages/callander-p235441 the gateway to the highlands – another pretty town full of many options for lunch, as described in our itinerary.

At no stop would the only option be a gas station, if the clients chose to visit a gas station this would be been their choice, but it would never be the only option. Iain has confirmed he always points out the options in each stop for food, allowing guests to make their own choice where to eat. He also allows people to grab something quick and take it on the bus, if they would prefer to explore the location they are in as many are popular locations to explore.

On the 3rd day – Iain visited the Fairy Pools – a very popular location – I’m sorry the clients were unhappy with this stop. They also visited Armadale and Armadale Castle, before getting the ferry from Armadale to Mallaig. There was extra time, due to the later ferry departure I previously mentioned and Iain would have explained during the trip. It is not our fault they were unprepared for wet weather. We advise everyone prepare for rain and sun as this is Scotland! We have famously changeable weather. https://www.scotland.org/about-scotland/weather

We estimated the cost for breakfast, based on a full cooked breakfast in Scotland (£20 per day). As we advised at the time, if the guests could advise where they went for breakfast and how much was spent, we would be happy to cover the cost of this.

Kind regards,
Highland Experience

Resposta da Highland Experience Tours

9/11/2024

HI there,

Thank you so much for your incredible review! We’re absolutely thrilled to hear that your 5-day custom tour with Jamie was such a memorable experience. It’s wonderful to know that Fraser’s communication helped set the tone for your trip and that Jamie’s flexibility, stories, and willingness to go the extra mile made your journey even more special.

It’s great to hear that Jamie was so accommodating, especially with the baggage delays and the little extra stops to make your experience as smooth as possible — we’re so glad he was able to make those adjustments for you!

Thank you again for choosing Highland Experience Tours. We would love to welcome you back for another adventure, and we’re so happy to have made your trip unforgettable. Hope to see you all again soon!

Kind regards,
Helen
Highland Experience

Resposta da Highland Experience Tours

5/02/2024

Hi there,

Our check-in time is 7:45am for the tour, and the bus leaves at 8:00am. You arrived late, and since our driver-guide could not hold up the tour for the rest of the passengers to wait for latecomers, you missed the tour.

When you first called us, you yelled at our sales agent to demand for the address of the first stop so you could get there by taxi, our sales agent politely told you that she could not give an exact address and time without confirming with our driver-guide. The sales agent tried to call the driver-guide for you, but she could not pick up the phone, as she was driving and it would be illegal. The sales agent explained this to you and that she would get back to you as soon as she had heard from the driver-guide, and you replied by verbally harassing the sales agent even though she was trying to help you. After the driver-guide got back to us what time and where you could meet the tour, we immediately informed you. You replied with some more verbal abuse and eventually agreed to meet the tour there.

After you met the driver-guide on tour, you continuously yelled at her on the bus throughout the day. We were also notified that you were very disinterested in Skye itself and refused to leave the bus to see the Fairy Pools, one of the main attractions of the tour.

You then informed the driver-guide that you had a train ticket that evening and demanded the tour be cut short for everyone so you could make your train. We do not advise for anyone to travel on the same day of the tour as we cannot guarantee the exact return time due to traffic and unforeseen circumstances. This is stated on our website and on third-party booking sites. After our driver-guide explained this to you, you decided, once more to verbally abuse her and demanded to be driven back to Inverness. She kindly explained that she could not change the tour for all the passengers because you had a train to catch, but she would try her best to make it on time to Inverness. You were dissatisfied with this and left the tour early, at which point we could no longer help you.

You then decided to spam our social media sites with profanities, posting over 50 comments and 10+ reviews which we have now reported as harassment. We have received no other complaints or negative feedback about this tour.

Kind regards
Highland Experience

Resposta da Highland Experience Tours

5/02/2024

Hi there,

Our check-in time is 7:45am for the tour, and the bus leaves at 8:00am. You arrived late, and since our driver-guide could not hold up the tour for the rest of the passengers to wait for latecomers, you missed the tour.

When you first called us, you yelled at our sales agent to demand for the address of the first stop so you could get there by taxi, our sales agent politely told you that she could not give an exact address and time without confirming with our driver-guide. The sales agent tried to call the driver-guide for you, but she could not pick up the phone, as she was driving and it would be illegal. The sales agent explained this to you and that she would get back to you as soon as she had heard from the driver-guide, and you replied by verbally harassing the sales agent even though she was trying to help you. After the driver-guide got back to us what time and where you could meet the tour, we immediately informed you. You replied with some more verbal abuse and eventually agreed to meet the tour there.

After you met the driver-guide on tour, you continuously yelled at her on the bus throughout the day. We were also notified that you were very disinterested in Skye itself and refused to leave the bus to see the Fairy Pools, one of the main attractions of the tour.

You then informed the driver-guide that you had a train ticket that evening and demanded the tour be cut short for everyone so you could make your train. We do not advise for anyone to travel on the same day of the tour as we cannot guarantee the exact return time due to traffic and unforeseen circumstances. This is stated on our website and on third-party booking sites. After our driver-guide explained this to you, you decided, once more to verbally abuse her and demanded to be driven back to Inverness. She kindly explained that she could not change the tour for all the passengers because you had a train to catch, but she would try her best to make it on time to Inverness. You were dissatisfied with this and left the tour early, at which point we could no longer help you.

You then decided to spam our social media sites with profanities, posting over 50 comments and 10+ reviews which we have now reported as harassment. We have received no other complaints or negative feedback about this tour.

Kind regards
Highland Experience

Resposta da Highland Experience Tours

5/02/2024

Hi there,

Our check-in time is 7:45am for the tour, and the bus leaves at 8:00am. You arrived late, and since our driver-guide could not hold up the tour for the rest of the passengers to wait for latecomers, you missed the tour.

When you first called us, you yelled at our sales agent to demand for the address of the first stop so you could get there by taxi, our sales agent politely told you that she could not give an exact address and time without confirming with our driver-guide. The sales agent tried to call the driver-guide for you, but she could not pick up the phone, as she was driving and it would be illegal. The sales agent explained this to you and that she would get back to you as soon as she had heard from the driver-guide, and you replied by verbally harassing the sales agent even though she was trying to help you. After the driver-guide got back to us what time and where you could meet the tour, we immediately informed you. You replied with some more verbal abuse and eventually agreed to meet the tour there.

After you met the driver-guide on tour, you continuously yelled at her on the bus throughout the day. We were also notified that you were very disinterested in Skye itself and refused to leave the bus to see the Fairy Pools, one of the main attractions of the tour.

You then informed the driver-guide that you had a train ticket that evening and demanded the tour be cut short for everyone so you could make your train. We do not advise for anyone to travel on the same day of the tour as we cannot guarantee the exact return time due to traffic and unforeseen circumstances. This is stated on our website and on third-party booking sites. After our driver-guide explained this to you, you decided, once more to verbally abuse her and demanded to be driven back to Inverness. She kindly explained that she could not change the tour for all the passengers because you had a train to catch, but she would try her best to make it on time to Inverness. You were dissatisfied with this and left the tour early, at which point we could no longer help you.

You then decided to spam our social media sites with profanities, posting over 50 comments and 10+ reviews which we have now reported as harassment. We have received no other complaints or negative feedback about this tour.

Kind regards
Highland Experience