High Stream Moving Opiniões 22

DO NOT USE THIS COMPANY - THEY ARE SCAM ARTISTS - THE POSITIVE REVIEWS ARE FAKE

I was scammed out of $2500 by High Stream Moving. I used them for a cross border move from Toronto to NY. I went through a detailed quote process that included photos and videos of everything that was being moved. The moving contract included sections allowing them to charge additional fees for things like packing and extra space - when I inquired about this and asked them to provide a true all-inclusive, all-in price - while providing all of the details about what was being moved and what was needed in terms of packing / assembly - they continued to reaffirm my quote price several times. So I signed the contract.

On the move day, they showed up 30 minutes late, with just 1 individual who did not speak english. I needed to help on much of the packing. The other 2 movers did not show up for 3 more hours, causing me to miss the delivery elevator window and have to rebook and pay additional fees.

When my items arrived in NY the next day, after the truck had pulled up to the building, I received a text saying that the price had increased by $2500 from the quote price. The movers then sat in front of my building, refusing to unload anything until I paid them the extra amount. There was no invoice and no payment instructions - it was a text message asking me to pay them via e-transfer, or else they would drive away with my belongings. When I asked what happened to cause the significant price increase - and why they were only telling me about this right as the truck was arriving - they gave me vague responses about how more furniture was moved / more packing was done relative to the quote price. This is despite the fact I provided them with detailed photos / videos of everything being moved, and confirmed multiple times the packing / disassembly that was needed, and they still stood firm on the quote price - right up until they had my belongings to use to extort me out of more money.

On top of that, they forgot an entire box worth of items in Toronto that I am still waiting for.

This company is a scam - please do not believe the fake positive reviews.

Amazing experience from start to finish. The crew showed up right on time and worked efficiently the whole day. They handled all of our furniture with care and made sure nothing was damaged. I would definitely recommend them to anyone looking for a reliable moving company.

They were very professional and the price was great, I was more than satisfied and would definitely recommend them to friends.

AVOID USING THIS COMPANY AT ALL COSTS.

What was supposed to be a straightforward cross-border move from Toronto to New Jersey turned into one of the worst service experiences I’ve ever had.

From the beginning, things were off. The crew showed up extremely late—so late that the move spilled into the night, which should have been the first red flag. But it only got worse from there.

The next day, after they had already taken possession of our belongings, they suddenly changed the terms. We were told—completely last minute by Andrew and Andre—that we had to pay extra for “steps,” something that was never clearly disclosed or agreed upon beforehand. Then came the real shock: Andrew and Andre informed us that they no longer accept credit cards and demanded cash or immediate transfer instead.

At that point, our belongings were effectively being held hostage. We had no real choice but to comply.

We transferred the money as demanded—and that’s when Andrew and Andre disappeared.

Instead of completing the delivery properly, they dumped our belongings into a public storage facility. Then they had the audacity—again through Andrew and Andre—to demand that we pay for storage ourselves. And as if that wasn’t enough, they told us we would need to break the lock ourselves to retrieve our own property.

Let that sink in: we paid them in full, and still had to go chase down our belongings in a storage unit like it was some kind of abandoned shipment.

In the end, we had to hire a completely different moving company—at additional cost—to retrieve our furniture and complete the move to our home.

This wasn’t just bad service. This was deceptive, unprofessional, and borderline fraudulent behavior driven by Andrew and Andre’s handling of the situation.

If you value your time, your money, and your sanity, stay far away from this company. There are plenty of reputable movers out there—this is absolutely not one of them.

This was an absolutely horrible experience from start to finish.

What was supposed to be a straightforward flat-rate move turned into a stressful and expensive situation filled with unexpected charges and pressure tactics. On delivery day, they reinterpreted basic terms like “main floor delivery” to justify adding extra fees that were never clearly explained upfront. Then came additional charges for stairs — again, not properly disclosed at the time of booking.

When I questioned these charges, they refused to accept credit cards, which is extremely concerning and removes any level of consumer protection. I was forced to proceed with a wire transfer just to move forward.

Despite paying around $5,000, my belongings were delayed and placed into a storage facility far from my home, creating even more inconvenience and stress. I then had to pay approximately another $600 just to retrieve my own items.

Communication was poor throughout. Calls went unanswered, updates were unclear, and I was left chasing them for basic information while trying to manage an already stressful move.

This experience showed a complete lack of transparency, accountability, and professionalism. I would not use this company again under any circumstances.
If anyone needs more information regarding this review I’m glad to share all the communication for transparency.

Do not use this company.

They helped me move a piano out of my late Grandma's house on short notice and they did an excellent job.

I chose High Stream to move a piano firstly for their competitive pricing. I was happy to work with them as we had to reschedule the moving time a couple of times due to snow days.
The young men that moved were prompt, professional and friendly. They wrapped the entire piano and treated it carefully.i will definitely recommend them to anyone. I’m very happy I chose Highland

I just had a grand piano moved to my home using high stream movers. The three hard working movers did a great job. Andre, Oleg and Roman did thorough quality job. Thanks guys.

Horrible customer service. Change price rates after agreement made. Over-charge and gauge the customer. If you ask to speak with the manager, he will hang up on you.

Moving from Toronto to Montreal, High Stream Moving provided an excellent service. Everything as delivered ahead of schedule and in perfect condition. Their team's attention to detail is unmatched.

I really like High Stream Moving Service. I had a 3 brr house move from Toronto to Los Angeles. Why I choose them.
1. The lowest cost, express delivery which trades just 5 days. Just imagine less than a week and I’m with my full house in California)
2. Super handy movers, nice people and professionals.
3. HSM help me with customs.
4. All of my 425 items were delivered intact.
Amazing work guys, thank you so much!

Recommend them to anyone!

High stream moving helped us throughout the way with our first move from one coast to another. They moved our car and all the household stuff perfectly.
Thank you for your support, Andre!

My load was delivered in 1 day and the driver was a nice guy. I would certainly use them again. My experience was 100% with the company. They have the best prices and their customer service is awesome!!

Too much horrible company they not pay me money for the work, what I done for them also they hired me in illegal way without contract or job offer, so they already did 2 illegal things be careful with them

The owner of the company hires people and doesn't pay according to the time worked. Maybe it's a usual story in the modern world, BUT I warn all the clients and partners as well as the other authorities and future workers on adequate check of the company. He will be definitely in the black list and these cases will be discussed with tax authorities as well.
His accountant also called yesterday saying that they will address to the immigration bodies LOL - we shall address to your city labour inspectorate and all the relative authorities, we have lots of things in written. You won't cheat people and try to frighten them!! Be cautious!

My husband and I moved to another city. And for the transportation of things and furniture, it was necessary to find a professional company that would carry out the transportation of goods. Contact this company and have no regrets! The movers arrived on time, all the things were carefully laid out, packed, transported. Everything was done at the highest level.

They took full payment and did not compete the job

Just a bunch of crooks