Hike adventure. Confirmed my returned items in January!! Paid £31 to return to their base in china. Still chasing my refund, they just will not send it back - just waiting on me to stop chasing... Ver mais
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Leia as opiniões dos outros
I don’t even want to give this company any stars DO NOT ORDER THEY TAKE YOUR MONEY AND WONT GIVE A REFUND. Exchanges you have to send it onto china at your own expense. All my emails are now goi... Ver mais
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Inefficient and appalling customer service. Phone number does not work. I would not buy from this company again due to my bad experience. On the plus side , I finally received the refund due to... Ver mais
A empresa respondeu
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver mais
A empresa respondeu
2,9
Aceitável
357 opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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Avoid this company..…
Item was shown as dispatched but didnt arrived, and when queried I was advised that due to low stock it would be sent asap but no eta given
4 weeks later, item arrived; a gilet, with extremely small sizing, so no good. And you have to request from them how to return an item - no surprises then that 3 emails and 3 weeks later, im still waiting a reply
This company is either a scam or a completes shambles, or both
RECOMMEND AVOID
Added after hike adventure response - I'VE EMAILED YOU THREE TIMES, NO REPLY, WHY SAY SORRY WHEN YOU REFUSE TO RESPOND. ABSOLUTE SCAM.
22 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback. We sincerely apologize for the delays and inconvenience you have experienced regarding your order and return process.
We understand your frustration with the stock issues and communication delays. Please be assured that we are committed to improving our service and resolving any outstanding matters promptly.
If you still require assistance with your return or any other issue, please contact us directly at info@hike-adventure.com, and we will prioritize your case.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Very good to communicate with and have…
Very good to communicate with and have sorted my exchange item with ease
14 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your kind words. We’re delighted to hear that your exchange was handled smoothly. It’s our pleasure to assist you!
If you need any further help, please feel free to contact us.
Do not order from this company
Do not order from this company, they are using cheap products from china and reselling them at premium prices. I have a faulty item which does not work and they will not allow me to return it until I send them a video showing how the heated top does not work. How can you see from a video that a top doesnt heat up. Its all delaying tactics. I have sent endless emails regarding my consumer rights but they are insistent that they need a video. They delivery time was also unacceptable it took about 3 weeks .
15 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your concerns. We sincerely apologize for the issues you’ve experienced with your order, including the product functionality and delivery delays.
We understand how frustrating it can be to provide additional information like a video, but this is part of our process to ensure we accurately assess and resolve product issues promptly.
If you need further assistance or have any unresolved concerns, please contact us directly at info@hike-adventure.com. We are committed to addressing your case as quickly as possible.
Thank you for your patience and understanding.
DO NOT ORDER FROM THIS COMPANY!!!!
DO NOT ORDER FROM THIS COMPANY!!!!
Ordered an insulated heated jacket. Arrived with no issues, but sizing was ridiculous. They agreed to send another item out if I covered the shipping cost, to which I agreed.
The courier delivered to a totally different address than mine, and ever since I’ve been chasing them to rectify.
They are now totally ignoring my emails, and have done nothing to resolve the issue… save yourselves time and money and use a reputable company who value their customers
**** After posting my experience with this company, they’ve had the audacity to respond stating:
If you have not yet been able to reach a satisfactory solution, please contact us at info@hike-adventure.***
so we can look into your case and provide the necessary support.
Wow, wow and wow again!! Since December’25 I’ve sent countless emails which they’ve ignored. Now that I’ve commented on this platform, they respond making out they’re a customer friendly company who have a good customer service… THEY DON’T!!!
Obviously, they don’t like people knowing the truth about them.
If I can save just one person wasting their money with Hike then I’ll be happy, so please, for your own sake, shop elsewhere
14 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
We’re very sorry to hear about the delivery issues and the difficulties you’ve experienced in resolving them. We understand how frustrating this must be and sincerely apologize for any inconvenience caused.
Please know that we take customer concerns seriously and want to assist you directly to resolve this matter as quickly as possible.
If you have not yet been able to reach a satisfactory solution, please contact us at info@hike-adventure.com
so we can look into your case and provide the necessary support.
Thank you for your patience and understanding.
Hike adventure are an honest company…
Hike adventure are an honest company ,although what i purchased arrived later than expected they dud keep me informed and the quality of the product I brought is outstanding quality
14 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you very much for your kind feedback. We appreciate your patience regarding the delivery, and we’re glad to hear you are satisfied with the quality of your purchase.
Your support means a lot to us!
If you have any questions or need assistance, please don’t hesitate to reach out.
Fantastic service
Hike adventure have been brilliant in supporting me, very quick in responding and nothing is too much, I would highly recommend buying from them.
14 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you’re happy with our support and service.
Your recommendation means a lot to us, and we look forward to assisting you with any future purchases.
Its not often I feel I have to give a…
Its not often I feel I have to give a bad review but after the last couple of weeks I will never give this company my money again.
I ordered 2 heated thermals sets, costing nearly £200. Stupidly I checked the delivery times after ordering and saw it would take 7-10 days to be delivered. I contacted them immediately asking to cancel my order, to which I received a reply that I couldn't cancel as my order had been processed. I decided to just wait for the items. After a week I emailed again to say the status of my order had been 'processed and awaiting despatch' for 6 days and ask for an updated delivery day and was told my originally request to cancel had been approved and would be sent to the relevant department for a refund which would take another 7-10days!! But this is only after I contacted them 6 days later!
Customer service is absolutely shocking and I will never put another order in again.
14 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you’ve had with your order and our customer service.
We understand how frustrating delays and communication issues can be, and this is certainly not the level of service we strive to provide. To help resolve your concerns promptly, please contact us directly at info@hike-adventure.com with your order details.
We are committed to addressing your issues and improving your experience.
Thank you for your patience and understanding.
Definitely don't buy from here.
Bought a heated gilet, sizing was WAY off and given that the gilet had taken weeks to arrive, I wouldn't have received a replacement in time for Xmas, so I requested a refund. However I had to return the gilet...to china. All website info states the company is in the Netherlands but clearly not given the sizing and return address.
The customer services were very friendly. Offered me a partial refund but partial refund never came...still waiting a month later. I'd avoid.
#HA8188
15 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for your detailed feedback regarding your heated gilet order (#HA8188). We sincerely apologize for the sizing issues, the extended delivery time, and the complications with the refund process.
We understand how frustrating it must have been to return the item to a location different from what was expected, and for the partial refund to still be pending. Please be assured that we take your concerns seriously and are committed to resolving this for you.
If you haven’t already, please contact us directly at info@hike-adventure.com with your order details so we can prioritize your case and provide a swift resolution.
Thank you for your patience and understanding.
Dissatisfied with response to replacement
Has anyone ever got their replacement .I ordered a heated gilet in large size ,which is too small ,definitely not large
I emailed company to return said garment and get a bigger sizes They responded very quickly and said that once I had given a review on trust pilot they would sed me an invoice for the sum of€10 to cover handling costs and to keep the original order as post and packing costs and environmental issues. I gave a good review as they responded so quickly I still haven't received that invoice I have emailed customer service but no response so far.No wonder they want a review before the deal with anything. Very disappointed as I liked their ethics on their website.
1 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your replacement and the invoice.
Please know that your concerns are important to us, and this is not the level of service we aim to provide. To help resolve this matter promptly, we kindly ask you to contact us directly at info@hike-adventure.com
with your order details.
We are committed to assisting you and ensuring your concerns are addressed as quickly as possible.
Thank you for your patience and understanding.
Don't buy from this company its a…
Don't buy from this company its a con,can't return and won't reply to emails,will contact trading standards.
12 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the difficulties you have experienced with returns and communication.
Please be assured that we take your concerns very seriously and are committed to resolving any issues you may have. To assist you further, we kindly ask you to contact us directly at info@hike-adventure.com
with your order details.
We appreciate your patience and look forward to helping you.
Heated Gilet
Ordered this for a Birthday present. Item got lost in post and I was promised a full refund. After several emails and several weeks later, still no refund. I had to get the bank to intervene to get my money back.
12 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the trouble and delay you have experienced regarding your refund.
Please know that this is not the level of service we aim to provide. To help resolve this matter promptly, we kindly ask you to contact us directly at info@hike-adventure.com with your order details.
We are committed to assisting you and ensuring your concerns are addressed as quickly as possible.
Thank you for your patience and understanding.
Fantastic service from this company
Fantastic service from this company. Ordered a heated jumper and it is perfect . Thank you
2 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with your heated jumper.
If you need any assistance in the future, please don’t hesitate to reach out.
Order came quickly
Order came quickly, when I needed to exchange due to size issue, customer service very prompt and professional!
12 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your kind feedback! We’re glad to hear that your order arrived quickly and that our customer service was prompt and professional during your exchange.
We appreciate your support and look forward to assisting you again in the future.
AI customer service, ignoring emails regarding an exchange
Since Christmas the company is Ignoring emails entirely. Refusing to engage regarding exchange or refund. Will have to take to trading standards also as I'm not getting a response. The customer service is clearly AI.
11 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the frustration this has caused since Christmas.
Please be assured that we take your concerns seriously and are committed to resolving the issue. To assist you promptly, we kindly ask you to contact us directly at info@hike-adventure.com with your order details.
We appreciate your patience and look forward to addressing your concerns as quickly as possible.
Received my 2 clothing sets today top…
Received my 2 clothing sets today top quality keep you really warm and dry couldn’t recommend them enough thanks
8 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality of your clothing sets and that they’re keeping you warm and dry.
Your recommendation means a lot to us. Thanks again for choosing Hike Adventure!
Do not use this company. They don’t give refunds or respond to emails.
I ordered winter insulated boots on 28th November. By 8th January 2026 I have still not received the boots. I have sent countless emails only to be told that they had run out of the product due to the sale and they said 6th December it’s on its way. It is not and I have sent 3 emails asking for a cancellation of the order and a refund. There has been no response to any of my emails about a refund. I have had to ask my bank for a refund dispute.
29 de novembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the delay and the lack of response regarding your order and refund request.
Please know that this is not the level of service we strive to provide. To help resolve this matter as quickly as possible, we kindly ask you to contact us directly at info@hike-adventure.com with your order details.
We are committed to assisting you and ensuring your concerns are addressed promptly.
Thank you for your patience and understanding.
Great heated base layer & great customer services
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it was direct from China but the tracking on the website was very detailed so I knew what was happening.
It's turned out I ordered the wrong size and customer services were brilliant at offering a replacement. They were very quick to respond and helpful - thank you!
23 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you very much for your thoughtful feedback! We’re pleased to hear that the heated base layer arrived on time and met your expectations.
We’re also glad that our customer service could assist you quickly and effectively with your size exchange.
Your kind words are truly appreciated, and we look forward to serving you again in the future.
Do not trust this company
Do not trust this company. Bought a jacket which was meant to be large - but was tiny! The company refused to give me a refund. Said I had to return it to China and that would cost more than the item! After numerous emails they agreed a small refund if I kept the jacket. I still have not received the refund even though i have sent emails again.. BE WARY
As you can see below the company replied below and I email daily and they still ignore my emails and do not reply. It is a standard response to reviews but they still do nothing
10 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the issues you have experienced with the sizing, refund process, and communication.
Please be assured that we take your concerns seriously and are committed to resolving this matter. To assist you further, we kindly ask you to contact us directly at info@hike-adventure.com
with your order details.
We appreciate your patience and look forward to helping you find a satisfactory resolution.
Heated hoodie
I ordered this as a Christmas gift, although I did not realise it comes from abroad and it therefore took a while to arrive. Unfortunately the sizing is small and the intended recipient needs a bigger size. I have emailed the company requesting a replacement with a larger size. However, I am currently unable to comment on the quality or use of the product owing to the small size and the fact I have not yet received the replacement.
10 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We understand how disappointing it can be when an item arrives later than expected and the sizing isn’t quite right—especially when it’s intended as a Christmas gift. We appreciate your patience and confirm that your request for a replacement in a larger size has been received.
Our team will ensure the exchange is processed as smoothly as possible so you can properly assess the product once the correct size arrives.
Thank you again for your understanding, and please don’t hesitate to reach out if you need any further assistance.
Great customer service
The top was smaller than expected, but customer service was great, and arranged a replacement quickly.
8 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback.
We’re glad to hear that, while the sizing was smaller than expected, our customer service team was able to assist you quickly and arrange a replacement without hassle. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
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