Hike adventure. Confirmed my returned items in January!! Paid £31 to return to their base in china. Still chasing my refund, they just will not send it back - just waiting on me to stop chasing... Ver mais
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I don’t even want to give this company any stars DO NOT ORDER THEY TAKE YOUR MONEY AND WONT GIVE A REFUND. Exchanges you have to send it onto china at your own expense. All my emails are now goi... Ver mais
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Inefficient and appalling customer service. Phone number does not work. I would not buy from this company again due to my bad experience. On the plus side , I finally received the refund due to... Ver mais
A empresa respondeu
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver mais
A empresa respondeu
2,9
Aceitável
357 opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The website is deliberately misleading
The website is deliberately misleading, if not outright dishonest. The instructions say you can charge ‘at the wall’, but nothing can be ‘charged’ as there’s no battery with them to charge. As others mention the heated gilets do not come with batteries so you would need to buy a battery pack yourself.
20 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We’re sorry to read that the product information was unclear and understand how this could have caused confusion. The heated gilets are designed to be powered by an external power bank (not included), and we regret if the wording on the instructions or website did not make this sufficiently clear in your case. Your comments have been noted and will be reviewed to help improve clarity for future customers.
For privacy and data protection reasons, we’re unable to discuss order-specific details publicly. We kindly invite you to contact us directly at info@hike-adventure.com
, quoting your order number, so we can review your case and see how we can assist further.
We appreciate your feedback and remain committed to transparency and customer satisfaction.
Terrible
Not sure that deserve 1 * to be honest, I wanted a refund, they offered to pay me 15% of the cost of the jacket which incidentally was far to small.
I will never use this company again.
They can stick their 15%, i will contact the ombudsman
21 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to read that your experience did not meet expectations and understand your disappointment regarding the sizing and the resolution offered. We always aim to be fair and transparent in line with our policies, but we regret that this outcome has left you dissatisfied.
For privacy and data protection reasons, we are unable to discuss order-specific details publicly. We would welcome the opportunity to review your case in full and see whether a more appropriate resolution can be reached. Please contact us directly at info@hike-adventure.com, quoting your order number and any previous correspondence, and our support team will be happy to assist.
We remain committed to transparency and customer satisfaction and are open to resolving this matter appropriately.
Good customer service
Good customer service when my item that I ordered was too small and they couldn't have helped me more in finding a replacement item in a bigger size.
20 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your positive feedback!
We’re glad to hear that our customer service team was able to assist you effectively with your replacement. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Good customer service
I bought a hoodie and jogging bottoms for my husband but it was too small customer services were very helpful in organising a replacement set for me
20 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your kind feedback!
We’re pleased to hear that our customer service team was helpful in arranging a replacement set for you. Your satisfaction means a lot to us, and we appreciate you sharing your experience.
Sizing is small
My 2 heated gilets arrived, packaging damaged and when myself and my partner tried them on, way too small.
Reached out to the company and they have agreed to send larger sizes as long as I do a review.
Can't confirm on how the products functions until the correct sizes arrive
20 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your feedback.
We’re sorry to hear that the sizing of your heated gilets was not as expected and that the packaging arrived damaged. We appreciate you letting us know, and we’re glad to hear that the company has agreed to send larger sizes.
Please note that for any further assistance or to discuss your order, you can contact us directly at info@hike-adventure.com. We are committed to ensuring you receive the correct products and support needed.
We look forward to resolving this matter to your satisfaction once the correct sizes arrive.
Items not as described, ghosted, company possibly a scam
Based on my recent experience with the company, I strongly recommend avoiding them. I've also just looked up their website on scam advisor and it's got a VERY low trust score.
In addition to posting factual negative reviews my intent is to take further actions as appropriate using copies of the email transcripts.
For reference, I purchased a heated woman’s base layer shirt.
---Cons---
1. The item description was misleading (no power pack/batteries included) – They have acknowledged in writing that it is misleading and that the item I received did not match the description, however are only willing to let me keep the (useless) item and offer 15% of my money back (eventually increasing to 40% with some back and forth), or refund me if I pay for the return cost (which they reckon would be “hefty”, despite offering to send a resize out to me for only 10 euros if I leave them a positive review first).
2. Communication was good for the first week, with very swift replies. However without any further reply (e.g. “sorry sir we can’t help you anymore”) they have now decided to ignore me completely when I asked for it to be escalated (it’s now 2 weeks since their last correspondence, and I left it a good week before the first of three chasers). A professional company does not just “ghost” a customer without even a by-your-leave, let alone one with a product issue they themselves have confirmed is valid.
3. Slow delivery – Ordered it at the very start of December with an advertised delivery date of a week before Christmas, but it was delayed. They referred me to Yodel, who referred me back to them, and ultimately I just had to wait and see when it would be delivered (30th December in the end). Bonus negative points as they use Yodel.
4. Cabling system for the heating (using your own power pack) is poorly designed – The cable end is just sat loosely in a pocket that would easily come loose or get in the way of putting things in that pocket, and the rest of the heating unit inside feels like it’s just been glued in rather than properly stitched and secured (though I can’t open it up to verify of course and I may be wrong). Considering how much it is full price, it seems cheap.
---Neutrals---
1. The sizes are deceptively small – Due to the thicker nature of some of the products, you would need to buy one size up from what you measure when matching your measurements to their advertised ones. E.g. if your measurements match the “small” item description, you would actually need to order a medium. You can easily see other reviews saying the same
---Pros---
1. The shirt looked nice on the outside
6 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to share such detailed feedback.
We are genuinely sorry to read about your experience and understand why this situation has caused frustration, particularly regarding the product description, delivery delays, communication, and the resolution options offered. We take concerns about clarity, product quality, and customer service seriously, and we regret that your experience did not meet expectations.
For privacy and data protection reasons, we’re unable to address order-specific details or correspondence in a public forum. However, we would like the opportunity to review your case in full and see whether a fair and appropriate resolution can still be reached.
We kindly ask that you contact us directly at info@hike-adventure.com, quoting your order number and attaching any relevant correspondence, so our support team can reassess the matter properly.
We appreciate you bringing these concerns to our attention and remain committed to transparency and customer satisfaction.
Good quality product
Good quality product, helpful customer services, responsive to messages and easy to deal with regarding an exchange / return.
20 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your positive feedback!
We’re delighted to hear you’re happy with the quality of our products and that our customer service team was responsive and helpful throughout your exchange/return process. Your satisfaction is our priority, and we appreciate you sharing your experience.
Horrendous company
Update - 3 months on and still chasing my promised refund. Will be raising with my bank. Avoid at all cost.
Horrendous company, AVOID. Despite everything stating the Netherlands it comes from China. Items incredibly small, I don’t want a replacement, I want a full refund. Offered numerous options all leaving me very out of pocket and now have been ignored for nearly two weeks.
25 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to provide such detailed feedback.
We are genuinely sorry to read about your experience and understand why this situation has caused frustration, particularly regarding the product description, delivery delays, and the resolution options offered. We take concerns about accuracy, communication, and customer service very seriously, and we regret that your experience has not reflected the standard we aim to provide.
For privacy and data protection reasons, we are unable to address order-specific details or correspondence publicly. However, we would like the opportunity to review your case in full, including the points you have raised, and see whether a fair and appropriate resolution can still be reached.
We kindly ask that you contact us directly at info@hike-adventure.com, quoting your order number and attaching any relevant correspondence, so our support team can reassess the matter properly.
We remain committed to transparency and customer satisfaction and appreciate you bringing these concerns to our attention.
Horrendous
We have now used our bank to gain a refund from this con of a company. I advise all people to do the same. Still no response from them in over a month. No doubt they will response below with the generic nonsense about customer service and to email them etc etx. Avoid this company.
Edit for the 25th January. This company has only responded now after I used the bank. Please explain why you have not responded to me for the previous 5 weeks
19 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to read about your experience and understand how frustrating this situation has been for you. We would like to clarify that we do respond to customer enquiries, but in some cases where a bank chargeback is raised, communication and refunds must follow a specific process, which can limit what we are able to do while the bank investigation is ongoing.
For privacy and data protection reasons, we cannot discuss order or payment details publicly. However, if you would like us to review the status of your case or provide any information to assist with the bank process, we kindly invite you to contact us directly at info@hike-adventure.com, quoting your order number.
We remain committed to transparency and customer satisfaction and are open to resolving matters where possible within the appropriate procedures.
Customer service doesn’t exist, can’t get a refund
The product I brought didn’t work (heated gilet). I have countlessly emailed for a refund and I have not had one response, it’s been over a month. I have tried ringing the number on their website and it immediately ends. I believe this website is a scam as there has been no real way to contact someone.
26 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you’ve encountered with your heated gilet and the difficulties in communication. Please be assured that we are a legitimate company and take all customer concerns seriously.
For privacy and security reasons, we cannot discuss order-specific details publicly. To help resolve your case as quickly as possible, please contact us directly at info@hike-adventure.com, including your order number and any previous correspondence.
We remain committed to providing transparent and responsive customer service and look forward to assisting you.
Lovey heated hoody's and jacket very…
Lovey heated hoody's and jacket very pleased thank you
18 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your lovely feedback!
We’re so happy to hear you’re pleased with your heated hoody and jacket. Your satisfaction means a lot to us—thank you for choosing our products!
They do deliver
Had to order new sizes for 2 items paid 20 euros and new sizes were correct and delivered. Much thanks to jarlien and the team at hike adventure would definitely buy from them again
19 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback.
We understand your concerns and appreciate your willingness to update your review once you receive the replacement sizing. Please be assured that we are committed to fulfilling all orders and supporting our customers.
If you need any further assistance or have questions about your order, please feel free to contact us directly at info@hike-adventure.com.
We look forward to resolving this matter and ensuring your satisfaction.
Ordered a heated jacket as a Christmas…
Ordered a heated jacket as a Christmas present. It took several weeks to arrive. The sizing comes up small and so I am now having to request a larger size. Quality of the jacket looks very good and once I have the correct size, I will be very pleased with the product.
18 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback. We appreciate your patience with the delivery and understand the sizing concerns. We’re glad to hear you find the quality of the jacket very good and hope the replacement size will be a perfect fit.
Please don’t hesitate to reach out if you need any further assistance.
Do not use this company!
Do not use this company!! Having purchased a heated gilet and jacket as a Christmas present using their size guide, when they arrived they were too small. I emailed in 28/12/25 automatically got a response to say they would exchange for a larger size if I wrote a trust-pilot review which I did, then had to send proof!! I sent the proof and since then sent 8 further email requesting a refund due to their poor customer service, and still no response.
28 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your concerns. We sincerely apologize for the inconvenience caused by the sizing issues and the delays in our customer service response.
We understand how frustrating this experience has been, especially given the repeated attempts to resolve the matter and the delay in communication.
To help resolve this as quickly as possible, please contact us directly at info@hike-adventure.com
. Our team is ready to assist you with your refund or exchange.
We appreciate your patience and the opportunity to address your concerns.
Ordered heated jacket
Ordered heated jacket. Arrived much later than anticipated and much too small.
Tried to arrange return and refund but keep getting fobbed off. Avoid this company at all costs.
17 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback. We sincerely apologize for the delay in delivery and the sizing issue with your heated jacket.
We aim to provide excellent service and regret any frustration caused in your attempts to arrange a return and refund. To help resolve this matter quickly, please contact us directly at info@hike-adventure.com
so we can assist you promptly.
Thank you for your patience and understanding.
Unfortunately I wrote a review early…
Unfortunately I wrote a review early based on the fact it was the only way for an invoice to be sent. Very similar to others. Write a review we will be sent an invoice for £10 towards P&P and the larger size will be sent. From the 6th of January to date no invoice and no replacement, with no replies to emails. Please contact ourselves.
6 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication you have experienced. We understand your frustration and regret that this situation has not been handled as promptly as it should have been.
Please be assured that we want to resolve this issue as quickly as possible. If you have not yet received your invoice or replacement, kindly contact us directly at info@hike-adventure.com with your order details, and we will prioritize your case.
Thank you for your patience and understanding.
Would never use them again
I made an order in Black Friday, item had not been dispatched after 7 days so I cancelled the order. Sent an email saying it was cancelled and refund would arrive. Nothing. Don’t be fooled by their customer service, they respond to all your emails and say the right things but it’s just diverting you from the actual issue. I never received a refund and I had to claim it back via Visa.
3 de dezembro de 2025
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the delay in dispatch and the refund process.
Please be assured that we take such matters seriously. If you have not yet received your refund, kindly contact us directly at info@hike-adventure.com with your order details, and we will prioritize resolving this for you as quickly as possible.
We appreciate your patience and hope to restore your confidence in our service.
Great customer services
Great customer services, easy to get hold of and really helpful when needed to exchange a size.
8 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you very much for your kind words. We’re delighted to hear you found our customer service helpful and easy to reach. Your satisfaction is very important to us.
If you need any further assistance, please don’t hesitate to get in touch.
Great
Great! Prompt responses, and very helpful.
Super product - I stayed warm all afternoon.
15 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you so much for your positive feedback! We’re glad to hear our responses were prompt and helpful, and that you enjoyed the product. Staying warm is exactly what we aim for!
If you ever need anything else, feel free to reach out.
Ordered wrong size as a Christmas gift
Ordered wrong size as a Christmas gift. emailed customer service and requested an exchange. very quick to respond and confirm they could make the swap..
7 de janeiro de 2026
Opinião espontânea
Resposta da Hike Adventure
Thank you for sharing your experience. We’re pleased to hear that our customer service team responded quickly and was able to assist with your exchange request.
If you need any further help, please don’t hesitate to contact us.
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