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Hippo Insurance Opiniões 

80
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Thanks to the amazing Hippo team, I was able to secure a new insurance plan that helped me close on a new home before the end of December 2025.  Even though it was a busy holiday season, Hippo staff w... Ver mais

Classificada 1 em 5 estrelas

I have been trying to login to my account for over an hour! I have received 11 codes to my email address & when entered it sends me back to entering my email address. I have tried several different wa... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The experience in mostly smooth. I like the app. You have a weird billing quirk where I can't send a renewal payment until the previous one has actually expired, which is stressful. But mostly - YOU... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I FOUND THAT HIPPO INSURANCE GAVE ME THE BEST DEAL FOR MY MONEY. I COMPARED IT TO OTHER COMPANIES AND I FOUND IT TO BE THE LOWEST PRICE FOR MY INSURANCE NEEDS. TME CUSTOMER SERVICE IS GREAT.

Informações sobre a empresa

  1. Companhia de seguros de habitação
  2. também em
  3. Companhia de seguros

Escrito pela empresa

Homeowners are building their lives, families, and dreams—and we’re building a smarter way to protect them. At Hippo, we offer home insurance designed around the way homeowners live today, with personalized quotes in under 60 seconds to flexible coverage across auto, flood, and more. As a technology-enabled insurance group, Hippo brings deep industry expertise and advanced underwriting together to deliver proactive, tailored homeowners insurance. Beyond coverage, we support homeowners with ongoing care—like seasonal maintenance tips and helpful home resources—so they can stay prepared, protected, and confident in the place they call home.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

80 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(80)

65 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

hippo is the best

If I have a problem, they solve it. I never have any problems. They’re on call anytime I want. I feel secure with them with all my information. I love Hippo. They’re the best. Thank you for having me.

19 de agosto de 2026
Classificada 1 em 5 estrelas

Awful company

Awful company, does not pay fulling claims and the pricing has more than quadrupled in less than 5 years. Customer service awful don't understand English definite language barrier they are in the Philippines do not use this company.

21 de julho de 2026
Opinião espontânea
logótipo da Hippo Insurance

Resposta da Hippo Insurance

Hi Suesan, we’re truly sorry to hear about your experience. A member of our team is reaching out to speak with you about your experience.

Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service. Trying to cancel my policy after I sold my house and they made it much more difficult than needed. Mack and Francis were specifically not helpful. Talking in circles and not answering my questions. Never again!

17 de junho de 2026
Opinião espontânea
logótipo da Hippo Insurance

Resposta da Hippo Insurance

Hi Garrett, we're sorry to hear this was your experience canceling your policy. A member of our team will be reaching out to help resolve this with you directly.

Classificada 1 em 5 estrelas

They couldn’t possibly be a worst…

They couldn’t possibly be a worst insurance company. Slow claims processing and they partner Wardlaw Claim Service which is an absolutely atrocious company. I picked them because they were the cheapest and I definitely got what I paid for. Don’t do it.

Update 1-I have been contacted by them and will update if they ever quit talking in circles.

Update 2- I have submitted an invoice for work done to two different individuals and still haven’t received a penny back. No acknowledgement. No nothing. If you value your home or at least expect an insurance company to do their job, for Christ sake look elsewhere. I have since purchased another policy with lower rates from an actual company with a good reputation (bundle your car and house. Big money saver) and cancelled my policy with this absolutely useless company. Kept the claim open, they do owe me money. Although I don’t expect to see a penny back on a major claim. Learn from my experience and stay far away. They’re not going to help you

Update 3- After submitting paid invoice and pics to the adjuster I get a email from another adjuster asking for the same thing I had submitted last week. Good god it’s like a bunch of clowns that run that place. It’s just comical at this point. Almost 3 months after the initial claim and still going back and forth.
Update 4- they literally closed my claim before all repairs were done lol. This company deserves to go under. Stay away. Most of these reviews are ai generated. This one is not.

4 de junho de 2026
Opinião espontânea
logótipo da Hippo Insurance

Resposta da Hippo Insurance

Hi Benjamin, we’re truly sorry to hear about your experience. A member of our team is reaching out to speak with you about your experience.

Classificada 1 em 5 estrelas

THEY SELL YOUR PERSONAL INFORMATION

I am extremely dissatisfied and concerned that my personal information has clearly been shared or sold without my consent. I am now being continuously contacted by multiple motor warranty and insurance companies, which indicates that my data has been distributed unlawfully.

I have never given permission for my information to be processed, sold, or shared with third parties. This is a direct violation of the Protection of Personal Information Act (POPIA), which protects consumers against exactly this type of abuse.

This behaviour has resulted in ongoing unsolicited calls, amounting to harassment and a serious invasion of my privacy.

I demand that:

My personal information be immediately removed from all databases

Full disclosure be provided on how my data was obtained and shared

Confirmation that no further processing or distribution of my data will occur

If this matter is not addressed urgently, I will escalate it to the Information Regulator and pursue further legal action.

This is unacceptable and must be rectified immediately.

24 de junho de 2026
Opinião espontânea
logótipo da Hippo Insurance

Resposta da Hippo Insurance

Hi Erika, we take this concern very seriously. We were unable to locate your information in our system to review this further.

Please contact our team at customersolutions@hippo.com with your policy number or property address.

Classificada 2 em 5 estrelas

Double up in year 2

My second year saw a almost twice my previous premium and no roof coverage. WHO DOES THAT!!!

3 de fevereiro de 2026
Opinião espontânea
logótipo da Hippo Insurance

Resposta da Hippo Insurance

Hi Garrett, we appreciate you taking the time to leave your feedback.

Premium changes are driven by several factors, including updated replacement cost estimates and broader rate adjustments in your area. We recognize that doesn't make an increase easier to accept, and we're sorry we weren't able to explain it more clearly along the way.

If you'd ever like to discuss your policy and explore possibilities to lower your premium, our team is available at customersolutions@hippo.com.

Classificada 2 em 5 estrelas

I am very disappointed with Hippo

I am very disappointed with Hippo. I have been a loyal customer for some time now. Hippo is taking advantage and has raised the price of my home insurance by a $1000 more a year! Because competition is less, Hippo is now gouging its customers. Knowing that there are less companies in California, Hippo is abusing us. I hate greedy people. Most people can't afford living expenses today, and to add to that is evil. Insurance companies are the biggest ripoff businesses taking in more money than they ever pay out. And endless profits and the customer just pays with no return to speak of. This is an outrage. And the other few companies are no better. The world is full of wicked people whose only reason to live is to bring misery on others. Hippo use to be a standard of fairness and economic customer consideration above the rest, but since the company changed underwriters, usury is the new game. I can not recommend Hippo any longer.

30 de abril de 2026
Opinião espontânea
logótipo da Hippo Insurance

Resposta da Hippo Insurance

Hi Al, thank you for sharing your experience. We truly value your loyalty and having you as a Hippo customer.

Premium changes are driven by several factors, including updated replacement cost estimates and broader rate adjustments in your area. We recognize that doesn't make an increase easier to accept, and we're sorry we weren't able to explain it more clearly along the way.

We'd like to help you find a policy that fits your needs and budget. Please reach out to customersolutions@hippo.com with your name and policy number, and we'll connect you with the right person to review your options.

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