HJA Heating Ltd Opiniões 

307
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Harry is always reliable, professional and friendly. He goes out of his way to be helpful and I would trust him with any plumbing job. He has been doing our work for several years now, changing taps,... Ver mais

Classificada 5 em 5 estrelas

Harry came to carry out necessary follow-up work following the recent installing of a new boiler at my mother-in-law's. Everything went as we had expected from Harry's chatting to us, and subse... Ver mais

Classificada 5 em 5 estrelas

Punctual, polite, helpful, informative, value for money. What is not to like?! Couldn’t be happier with the service, and will be keeping contact details saved for any future requirements. HJA are now... Ver mais

Classificada 5 em 5 estrelas

Harry went above and beyond to make us feel comfortable with what we was doing m he explained everything and gave us some great advice. We ended up changing to a combi boiler and replacing two radiato... Ver mais

Informações sobre a empresa

  1. Instalação de gás

Escrito pela empresa

HJA Heating are leading Heating and Plumbing Engineers in Eastbourne. We specialise in boiler installations and boiler replacements - we are approved installers of all major boiler manufacturers. As Vaillant, Glowworm and Alpha Installers, we can offer up to 10 years parts and labour warranty on all boiler installations. We are a growing Plumbing & Heating company, offering a professional and friendly service. We are proud to be recognised for providing excellent customer care, high quality workmanship and for offering a reliable service at an affordable cost. We provide free, no obligation, written quotations and we always offer great value for money. You can be assured of the quality and value of our work before you call us for a free quotation and consultation. We are fully insured and well trained Gas Safe Registered Engineers.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

307 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(307)

60 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible service

Terrible service. Booked a service and was told my boiler wasn't working at all, but still charged for the service. The boiler was working fine the next day. When I complained and asked for the service to still be carried out, I was told I would be charged again for another visit.

9 de agosto de 2021
Opinião espontânea
logótipo da HJA Heating Ltd

Resposta da HJA Heating Ltd

Hi Helen,

I find it very disappointing that you’ve taken to TrustPilot to write this about my business, but as you have I’d like to air my side of the story.

We had our appointment booked in, which was a boiler service, the one that you didn’t even remember was booked in When I arrived, the boiler didn’t work, which I did show you in person so you could see I wasn’t fabricating a lie. I diagnosed the fault and said I’d send you a quote to repair, which I did straight away. However, I charge for my time, whether it’s a diagnosis or a service, as I have spent many hours diagnosing faults with boilers to then never hearing from the client again, meaning I have lost hours of my time not earning anything, you were happy to pay the bill but have now left me bad reviews online which I find is a bit unfair.

We are very transparent with our costs and terms and conditions, we are known for outstanding customer service and workmanship as you can see from our reviews online and website.

Once again we apologise for any offence we may have caused.

Regards.

Classificada 5 em 5 estrelas

Harry

Harry, is a diamond, I trust him to give the best advice, he gives realistic time scales but will always go out of his way to give a temporary fix for your heating, hot water needs until he can do a final repair. Have known him for three years, he has gone that extra mile to help in my daughter’s house.
I am about to get his advice on a solution to the ongoing alterations to my CH system.

25 de abril de 2021
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Prompt, efficient and informative. We used HJA Heating for a boiler service and would highly recommend to anyone.

19 de abril de 2021
Classificada 5 em 5 estrelas

We used HJH recently

We used HJH recently, when we moved into our new home and there were problems with the boiler. We found them very professional, prompt and reasonably priced. Harry was polite and explained very clear what the problem was, fixed everything and had no issues since.
We will definitely use them again in the future and would not hesitate to recommend them.
Thank you

9 de março de 2021
Classificada 5 em 5 estrelas

Hooray for Harry!

Brilliant service! Harry was really friendly and helpful and managed to fit us in really quickly! Thank you, we will use you again :-)

8 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

In a word 'excellent' service.

Always on time and reliable no matter how small or large the job.

We recently had a large job with replacement of our old boiler for a new Vaillant weather compensated system complete with 18 ambiSENSE TRV controllers. The work was performed in a clean and tidy way and right on time and then he had one more thing to do.

All the rooms in the house can have their own individual on/off time and temperature set and are controlled by the VRC700 app that runs on a tablet or smart phone - great!

However he needed to delete one room so that it could be reconfigured and that caused the whole installation of 18 TRV controllers to be deleted by the VRC700 app! Worse still he couldn't recreate the installation. Talking to Vaillant over the phone didn't help but he managed to get a Vaillant engineer on our doorstep the following morning! The engineer had to replace the gateway device to get everything working again.

Amazing tenacity to complete the job timely and we weren't charged for the extra time he spent resolving the ambiSENSE installation issue.

Thoroughly recommended.

13 de janeiro de 2021
Classificada 5 em 5 estrelas

Boiler Service

HJA Heating attended to complete an Annual Boiler Service. All works carried out efficiently and safely with competitive pricing. I will be contacting HJA for all future Gas, Heating and Plumbing Services. Highly recommended.

23 de dezembro de 2020

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