I have just bought a secondhand Kia Niro from Holdens, Norwich. I was very impressed with Tyla who was very professional and sincere, he answered all of our questions, was very trustworthy and solved... Ver mais
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A fantastic experience, I have used various mechanics in the past, I was fed up with shoddy work and bad customer service. I decided to go to Holden Honda in Norwich, I knew I would pay more but... Ver mais
From initial contact to purchasing a vehicle the whole process was simple . I would like to thank Scott for my vehicle valuation and also Jake who assisted me on a query. Finally a sincere thank you... Ver mais
Lisa Henry at Holden Norwich a very helpful, friendly and professional customer care hub advisor. Arranged date by telephone for our car to be serviced and have its MOT. before we go on holiday, al... Ver mais
Informações sobre a empresa
Escrito pela empresa
Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.
Informações de contacto
22 Heigham Street, NR2 4TF, Norwich, Reino Unido
- 01603664411
- holdengroup.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Bookin a service withMathew Buttle
Spoke to Matthew Buttle to book in for a service. Mathew very helpful, clear and consite.
Excellent!
Excellent customer service
Rang to arrange a service and mot for our xc40 and spoke to Samantha Fuller. She has a lovely telephone manner - friendly, professional and helpful. I really appreciate first of all, being reminded when our service is due, and then an informed conversation about what might be required given our last visit, then being given an indication of likely cost, and then finally, having it all confirmed by email almost immediately. Thank you.
Got my car booked in really quickly by…
Got my car booked in really quickly by Samantha, great service
Service due
Sam Fuller helpfully called to remind me of service due soon and efficiently booked in for mutually convenient date.
Good customer service from Lisa Henry
Lisa Henry gave me a call to remind me my Kia was due it's annual service. This was a good call, from a very friendly lady, and a suitable time/date was found. Good customer service.
Thanks Ron
Thanks Ron for calling me back multiple times to get my car booked in. Appreciate that and getting the service and mot booked in quickly. Many thanks and see you soon at the new location!
Bought a Kia Sportage
Bought a Kia Sportage through their event. The whole event was completely stress free from looking over their choice of cars, taking the Sportage for a test drive to signing on the dotted line. Andy Thompson the salesman was excellentand was able to answer all our questions. The branch manager was very friendly came over and thanked us for our custom. If only all purchases were this easy and stress free.
Great Service and Repair
Just as my car was due it's service and MOT it decided to develop a serious brake problem due to a seized rear brake caliper. Ron in the service department suggested a course of action which included a brake check and a smaller service as much of the work required on the brakes would have been duplicated in the full service. Holden completed all the work quickly and resolved the problem professionally to my great satisfaction keeping me informed through out the process. Thanks Holden.
Fast efficient service
Ron (Eskdale) answered the phone promptly and was really courteous. Dealt with my query (MOT book in) and was just very pleasant to talk to
Sound and honest advice.
I was given some good advice from a very helpful lady relating to servicing my renault. I felt that she was genuinely interested in ensuring I made the right decision in the long term.
Booked my car in for a service spoke to…
Booked my car in for a service spoke to Matthew Buttle he was very helpful had everything to hand took no time to book.
We had a good changeover
We had a good changeover
Nothing was to much for them
Lisa henry was very frendly and helped…
Lisa henry was very frendly and helped me to obtain a suitable date for my service. thankyou for your excellent work. nicole floyd
Lisa Henry took my phone call to book a…
Lisa Henry took my phone call to book a service for my car Lisa was very helpful pleasant and professional in assisting me to arrange a time and date to meet my needs thank you Lisa
Samantha Fuller thanks for sorting me…
Samantha Fuller thanks for sorting me out a courtesy car and responding so quickly. 5⭐️
I called to change an appointment
I called to change an appointment. Matthew Buttle assisted me quickly and efficiently which is what I had expected.
Mathew Buttle has been brilliant with…
Mathew Buttle has been brilliant with booking my car in for a Service and my needs. Highly professional Polite and 5 star Customer Service. Pleasure talking with him Credit to Kia in Norwich
Phoned up to book my car in for a…
Phoned up to book my car in for a service spoke to Samantha Fuller, who I found was quick to answer the phone very pleasant to talk to and very helpful, service sorted thank you Samantha
Service booking
Samantha Fuller was helpful, friendly and thoroughly professional
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