Motorvogue Opiniões 

This is my 3rd car from Motorvogue, in Bury St Edmunds. Each car i have had from them, the salesperson (Matt) & the team have been extremely helpful, knowledgeable & professional. Going over and beyond to help me choose the right car for me, nothing has ever been to much trouble for them. In addition the salesperson has never been overly pushy, had they done this, i would have gone else where. They have always been informative and very knowledgeable, regarding the cars. Never being over eager to push me into making any wrong choices . This is the reason I have gone back for my 3rd car. I have been kept informed with updates, regarding my purchases. Love the cars i have had, and i will continue to have from them, never had any problems at all. Outstanding sales team.
Servicing: I have always been contacted when these are due, there has never been any issues regarding the servicing or the team, work has always been carried out in a timely manner, & financially paid for within the servicing plans. Again fantastic team.

I Purchased a Jaecoo 7 at the beginning of October 2026……I part exchanged my vehicle on the understanding that the settlement figure would be paid. However They have missed the deadline settlement despite numerous calls to the sales team. Today I spoke to the sales manager, Richard Coates, I felt let down with his shrug, shoulder attitude just saying that he had emailed their accounts people and that he had had no response (for the past three weeks)
So he couldn’t do anything about it, and that was his only means of communicating with their account department. Also they had no telephone number for accounts and couldn’t speak to anybody directly.
I now risk going into arrears with my previous car finance company and i am responsible for the payments otherwise I risk bad credit ratings until this is settled.
I’m currently now paying for a car I haven’t got plus my new one
I find this service unacceptable and extremely stressful.
Please be aware before you buy / part exchange any car from Jaecoo in Bedford
Also on doing further research, this is not a isolated case

I usually part exchange my car every 3 years …peugeot 5008 had gone to hybrid …price difference had taken a big jump…whilst my car was having its 3year service and MOT i was chatting to joe brown in sales explaining the situation .. we were chatting and he gave me some options for getting a new car ..which we found to be affordable …so i bought a new car …which we were pleased about as keeping the old car would have cost more if i had taken into consideration servicing/taking out a warranty/and other extras over the year

My wife has twice used Motorvogue to purchase Hyundai parts and the service has been poor. They tried to up the price on both occasions reneging on a verbal confirmation on the price they had given and were argumentative when challenged. After sales service is obviously not important to them. We like Hyundai's but won't return to Motorvogue when we need to purchase a new car.

Car had to go in for a recall software update and navigation system update, health check was also carried out on the car staff where friendly and helpful all was completed with a courtesy call to say it was ready for collection

from start to picking up my car Nadia

The sales team are great, but I too traded a car in as part exchange and the settlement figure has still not been payed after over 4 weeks, this has affected my credit rating, every time I phone up it will be done and it’s not. This is not a way a garage to run. VERY POOR and would not recommend anybody buying a car from this company.

OMODA 5 went in for a service at the King Lynn branch on the 4th September 2026, upon service being completed I was advised the the fitter doing the service had damaged my locking wheel nut and replacement would need to be ordered, after 1 week nothing had been ordered but was advised they were looking into it, after another week I was advised they were unable to source a new set, I asked the question if I was to source these myself would motorvogue reimburse me which was agreed, I have since ordered original OMODA locking nuts from Ebay and paid for myself, invoice and my bank details forwarded to Motorvogue and as yet 3 weeks later no payment for these parts, have chased and even visited Kings Lynn branch, no joy, saying accounts department at Norwich, have tried ringing them, no joy, what a joke this company is!! Beware!!!

The salesman, Otis, was very helpful and gave me confidence in driving and operating my first electric car. Nothing was too much trouble. The car itself is of great quality and drives extremely well.

I recently upgraded my Hyundai Kona with Motorvogue Bedford. I dealt with Dennis as a pre booked appointment. He had previously dealt with my son’s upgrade. I felt he was very thorough and very helpful. There was no hard sell and it was all at my pace. The show room is welcoming and there is a seating area with a selection of beverages. Dennis went through everything with us and we had a test drive that day. Great experience I would highly recommend them. 👍🏻

We purchased our new Hyundai Bayon from Motorvogue Hyundai, Norwich a year ago and I left a five star review . The sales experience provided by Tom Schram was excellent; no hard pressure sales just good honest helpful customer service. We were also pleased that the car was immaculately presented on collection and as a result we took out a 3 year service plan. We have been delighted with the car , comfortable, economic and no problems. We have had the first year service and all went well from booking the car in , the service and collection. We are well pleased and look forward to many years of excellent customer service from Motorvogue Hyundai Norwich.

Seems that is dealership is all about money & not wanting to cover issues on brand new motor vehicle which should be covered under warranty don’t be fooled by there health check for your car as this is another scam to get more money out of you
Wouldn’t recommend and again the warranty’s on there vechicles mean absolutely nothing just which I was aware of these serious problems with Motorvogue at Hyundai Norwich if you want a warranty purchase from Honda or Kia then you won’t be disappointed

I have just taken delivery of my new Alfa Romeo car. This is my fifth Alfa Romeo and I have dealt with Alfa Romeo, Norwich for a number of years. I cannot recommend them highly enough. The Sales Manager, Mr Gooda, is exemplary. He listens carefully, discusses customer requirements then presents options. Always honest, clear, up-front. From the point of ordering to delivery, you are kept fully informed to the day of handover - a faultless experience. The dealership also handles servicing and again the team is excellent.
The customer is always placed centre of everything.

Very happy with the service we had with lorena smy . Was very impressed with the help in getting myself a new jeep Avenger that I wanted . Very polite and helpfull .

DO NOT USE THIS DEALERSHIP (SEAT NORTHAMPTON). THEY WILL GIVE YOU GREAT SERVICE UNTIL YOU BUY A CAR, BUT WILL BE IMPOSSIBLE TO DEAL WITH ONCE THEY HAVE YOUR MONEY.

Unfortunately, this isn't based on one bad experience. Every experience I have had with Motorvogue has been negative, and after my latest experience I would not choose to use them again.

My vehicle has currently been in for repair for well over six months and remains un-repaired. Communication has been consistently poor - actually, bordeline non-existent. I have had to repeatedly chase by phone and email for basic updates, often having to chase multiple times before getting a response. When responses do eventually arrive, they are frequently brief, one-line replies that don't properly address the questions being asked.

I was without a courtesy vehicle for over half the time my car has been in for repair (over 4 months) despite repeatedly requesting one, to only be told 'My manager will not support you'.

What has made the current situation even more frustrating is how the proposed repair has been handled. I agreed to the original repair based on the diagnosis I was given, without being advised that I could potentially be facing a much more serious and expensive issue. I then waited months for the required parts, during which I later discovered the parts order had changed without this being communicated to me, and was only discovered when I cross-referenced the estimate list and realised the updated list had changed and queried it. When the parts eventually arrived, further checks found that the original proposed repair was no longer appropriate. Since then, I have been presented with various (false) accusations about what may have happened to the vehicle previously, despite repeatedly asking for evidence to substantiate these claims and not being provided with any. The explanation has subsequently changed again, and I am now being asked to pay a substantial additional amount simply for further investigation, with any actual repair still to come. After waiting more than six months based on the original course of action I was advised to take, I find it completely unacceptable that the solution being offered is effectively for me to spend considerably more money just to find out what is wrong.

Unfortunately, this isn't unusual based on my previous experiences here. On one occasion my car was in for a service and I was told I would be provided with a courtesy car because additional work was required. At around 5pm I called to arrange collection, only to be told there wasn't one available, leaving me to arrange my own way home despite living around a 25-minute drive away.

On another occasion, after collecting my car I discovered that things such as my windscreen wipers weren't working because fuses had been removed. I had to deal with the consequences after getting the vehicle home.

Even basic face-to-face customer service has been disappointing. When recently collecting a courtesy car, I walked in with no clear signage explaining where to go and told a member of staff why I was there, only to be met with “Yeah?” rather than any attempt to help. There have been other occasions where staff haven't looked up from their phones or acknowledged you, leaving you feeling as though you're inconveniencing them simply by being there.

The recurring theme has been poor communication, little ownership and a complete lack of customer care. Getting information can involve repeated calls and emails, and actually getting a meaningful response can be incredibly difficult.

I have also dealt directly with SEAT customer services during my current experience in the hope that they could help. Unfortunately, that has been equally disappointing. I received regular calls, but these largely consisted of asking me for updates on what was happening with the dealership. I found myself repeatedly relaying information rather than receiving any meaningful support, intervention or progress from SEAT themselves.

It's particularly disappointing because I've never had anything negative to say about the car itself. However, my experiences with the dealership, combined with the lack of meaningful support from SEAT when things have gone wrong, have completely put me off buying another SEAT.

After multiple experiences over the years, I genuinely cannot recall one positive experience I've had dealing with this dealership. Customer service shouldn't be this difficult. After waiting months based on the course of action they advised me to take, I am now left without a repaired car and being asked to spend substantially more money just to establish what the problem is.

Yesterday, monday 21 September 2026, I took my Citroene-C3 to Motorvogue, Bury St. Edmunds for a software 'Recall' update and was pleasantly dealt with by a charming, assuring, competent young lady called Annabelle.

Visited the showroom. Not a single member of staff visible. Walked past an office where three people were talking. They saw me but no one bothered to come out and speak to me. Went back after a few minutes - same result. God knows how they sell cars. Won't be going back.

Motorvogue Northampton sent golden ticket to buy new car arranged test drive drove 40 miles
ONLY TO BE TOLD NO TEST RIDE UNLESS I BUY TODAY
CAN THINK REST OF Motorvogue GARAGES ARE THE SAME
PRESSURE SALES AT THE WORST

Renault Group UK dropped several UK dealers last year saying “we have adjusted our sales site coverage to ensure the best possible, consistent, experience for our customers”
Had to go back there for the last of two “free” services recently. Arrived at 8.30 & advised dealer we would be waiting to collect car. It wasn’t taken into service bay until 12. Car not ready until 2.45. No apology, no explanation.
This comes on top of a huge battle some 12 months ago to get a dealer fitted extra (wing mirror covers on our ex-dem) replaced. Item cost less than £100 but being under warranty we expected it to be replaced.
On one occasion we were asked to bring the car in for the fault to be inspected-when we did we were asked to leave it for the day so somebody could examine and photograph both wing mirror covers! Laughable.

Updated review – MotorVogue Bedford

I recently purchased a new JAECOO from MotorVogue Bedford and part-exchanged my Toyota C-HR, which was still on PCP finance. I handed my Toyota over on 15 August.

Initially, my experience after the sale was very frustrating. For several weeks I was repeatedly told that the settlement matter had been passed to the accounts department, but I wasn’t given a clear answer or reassurance about what was happening. This caused me considerable stress and financial worry, particularly as the old PCP was still showing as active.

I have been using PCP finance for around 10 years with Steven Eagell Toyota, and I have never experienced this kind of situation before. My previous PCP changes and settlements were always handled smoothly.

I would, however, like to specifically recognise Remie, the Accounts Manager, who has been very helpful. Once I managed to speak with her directly, she listened to the situation, paid attention to the details and acted quickly to get things moving. She was professional, helpful and reassuring, and I appreciate the effort she has made to sort the matter out at pace. She also provided confirmation that the settlement payment had been raised.

Unfortunately, my experience with the sales team and the after-sales management has not changed. I feel there was a lack of communication and ownership of the issue, and I should not have had to chase repeatedly for answers after handing over my vehicle.

So, while I am grateful to Remie in the accounts team for taking the matter seriously and moving it forward, my overall experience with the sales and after-sales side of MotorVogue Bedford remains disappointing.

I hope the final settlement with Toyota is completed smoothly, but based on my experience, I would advise customers to make sure they get clear confirmation of all finance settlements when part-exchanging a vehicle.