Commande expédiée et réceptionnée sous 48h Je suis ravie d’avoir ma nouvelle machine à café! Et je dois avouer que je n'achète que des Philips (précédemment Senséo puis l’Or Barrista ) je suis plus q... Ver mais
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Leia as opiniões dos outros
Bin sehr zufrieden mit meinem Airfryer! Besonders hervorheben möchte ich die Schiene, auf welcher der Korb bewegt wird, die Glasscheibe für Sicht in Innere ohne den Airfryer öffnen zu müssen und die D... Ver mais
I ordered a Philips 3300 espresso machine advertised as “new, open box.” It arrived with broken parts, signs of heavy use, and coffee residue scattered throughout the box. There was no protective fo... Ver mais
Philips très rapide en matière de communication par watt sapp surtout pour la réparation moi échange de pièce détachée sur ma senseo encore garantie reçu en 48h. Très pénible par téléphone car il y'... Ver mais
Informações sobre a empresa
Sobre Philips Home Appliances
Escrito pela empresa
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Informações de contacto
Claude Debussylaan 88, 1082MD, Amsterdam, Holanda
- info@versuni.com
- home-appliances.philips
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Produkt erfüllt alle meine Erwartungen
Produkt erfüllt alle meine Erwartungen. Daher gibt es von mir 5 Sterne
31 de agosto de 2026
Levering was snel en netjes verpakt…
Levering was snel en netjes verpakt bezorgd. Echter jammer dat er geen antwoordnummer voor het oude apparaat kosteloos retour genomen kon worden. Op dat punt valt nog verbetering te behalen.
17 de agosto de 2026
Ben content van mijn aankoop
7 de agosto de 2026
Fijne bak-bak.
28 de agosto de 2026
Easy to find what I wanted and it…
Easy to find what I wanted and it arrived super quickly.
24 de agosto de 2026
Appareil jamais reçu et retourné par…
Appareil jamais reçu et retourné par DPD à l'entrepôt alors que la commande et le paiement ont été réalisés le 3/8/2026.
3 de agosto de 2026
Resposta da Philips Home Appliances
Bonjour GD, Nous sommes sincèrement désolés pour ce contretemps, nous regrettons que DPD ait retourné le colis à notre entrepôt. Nous vous invitons à nous contacter directement pour faire le point via https://www.home.id/suppport. Nous sommes également disponibles par message privé sur nos réseaux sociaux Philips Maison.
Toller Kauf und super Maschine – kleine Abstriche beim Zubehör
**Toller Kauf und super Maschine – kleine Abstriche beim Zubehör**
Ich habe die Philips LatteGo im Online-Shop zu einem wirklich unschlagbaren Preis-Leistungs-Verhältnis und mit einem guten Rabatt gekauft. Die Lieferung erfolgte schnell und problemlos. Die Maschine selbst macht einen sehr hochwertigen Eindruck und liefert hervorragenden, leckeren Kaffee.
Ein kleiner Kritikpunkt ist allerdings das Zubehör: Der Kaffeemesslöffel für den Pulverschacht gehört mittlerweile leider nicht mehr zum Lieferumfang und muss bei Bedarf separat gekauft werden. Das ist etwas schade, gerade weil ein solcher Messlöffel eigentlich zum grundlegenden Zubehör gehört.
An der Qualität und Leistung der Maschine ändert das jedoch nichts. Insgesamt bin ich sehr zufrieden mit dem Kauf und würde hier jederzeit wieder bestellen!
29 de agosto de 2026
Wir sind sehr zufrieden
Wir sind sehr zufrieden. Lieferung pünktlich. Der Ventilator ist leicht zusammen gebaut. Der Motor hält was er verspricht. Bei fast 40° kühlt er soweit herunter, dass es passt. Unser Wohnzimmer hat 25qm.
Der Ventilator ist wirklich zu empfehlen.
13 de agosto de 2026
simplicité
Tout est simple: la commande du ventilateur, sa livraison quelques jours plus tard dans les délais annoncés et le montage à l'arrivée. Je ne me suis intéressée qu'à la ventilation qui est très satisfaisante même à mi- puissance. Je suis extrêmement satisfaite de cet achat.
24 de julho de 2026
Fijn apparaat en snel geleverd.
21 de agosto de 2026
Une des meilleures applications de sa catégorie
cette application complète astucieusement le mode d'emploi avec des recettes de bases , des conseils et un nombre vertigineux de plats appétissants développés par des cuisiniers avertis. Le classement de tout cela nécessite un peu d'habitude pour ce repérer, mais c'est une application parmi les meilleures dans son domaine.
26 de agosto de 2026
Hallo
Hallo
Leider kam die Lieferung in 2 Päckchen.
In anbetracht das der eine Artikel Verbrauchsmaterial ist und eigentlich an jedem Standort/ Logistikzentrum vorrätig sein sollte ist das unverständlich. Da besteht Verbesserungspotenzial.
Des weiteren ist dies die 2. Umfrage zur selben Bestellung.
Auch unverständlich.
Ich, persönlich, finde die Befragungen nicht so glücklich, da sie offensichtlich sehr schlecht übersetzt sind ( oder mit KI geschrieben) und dadurch ein schlechtes Bild von dem Unternehmen zeigen. Außerdem wirft es die Frage auf wie ernst es dem Unternehmen mit der Verbesserungen der Kundenzufriedenheit wirklich ist.
Aber zur Bestellung:
Alles wie erwartet und problemlos.
Alles andere wäre aber bei so einer Kleinigkeit auch unverständlich.
Mit freundlichen Grüßen A
13 de agosto de 2026
Snelle bezorging
21 de agosto de 2026
Slow delivery on latest order
Slow delivery on latest order. Still have got delivery after aprox 3 weeks.... still waiting!
Other things are Exelent
28 de agosto de 2026
Resposta da Philips Home Appliances
Hi Wayne, I'm sorry to hear your latest order is taking much longer than expected and that you're still waiting after around 3 weeks. I understand how frustrating that must be. Please contact us via home.id/support and our team will be happy to check the status of your order and help further.
Vorsicht bei Sicherheitsrückrufen von…
Vorsicht bei Sicherheitsrückrufen von Versuni / Philips: Die gesetzlich geschuldeten Transport- und Fahrtkosten für den Rückversand (§ 439 Abs. 2 BGB) werden stur verweigert. Kundenservice und Verbraucherschutz sehen anders aus!
Update: 29.08.2026:
Die verlinkte Support-Seite bietet lediglich Telefonie sowie WhatsApp an. Da ich kein WhatsApp nutze und der Vorgang zur lückenlosen Dokumentation zwingend der Schriftform bedarf, ist ein Telefonat ungeeignet. Bitte nennt mir hier oder per Trustpilot-Nachricht eine direkte E-Mail-Adresse zur weiteren Kommunikation und/oder Klärung oder alternative direkte Kommunikation.
30 de março de 2026
Opinião espontânea
Resposta da Philips Home Appliances
Hallo,
danke, dass du dir die Zeit genommen hast, deine Erfahrung mit uns zu teilen. Wir können gut nachvollziehen, wie frustrierend es ist, wenn man sich bereits mit einem Rückruf auseinandersetzen muss und dabei das Gefühl hat, dass das eigene Anliegen nicht die Unterstützung erhält, die man erwartet. Bitte wende dich mit den Details deines Falls direkt an unser Team über https://www.home.id/support. Wir schauen uns die Situation gerne genauer an und unterstützen dich bei den nächsten Schritten.
Viele Grüße
Philips Home Living Team
Colis retourné
Colis retourné et remboursé très vite. Suis très satisfait de la réaction. Bravo👍👍👍
21 de agosto de 2026
Lieferung und Installation
Lieferung und Installation, sowie Bedienung einwandfrei. Jederzeit wieder ein Solches Produkt
28 de agosto de 2026
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