HomeLoft Switzerland Opiniões 37

Ordered a wedding gift a month before the wedding abroad which was reflected as 'in stock' with delivery date of 5 working days which should have been well in time for my wedding departure. I then received an email which indicated a delivery well AFTER my date of departure for the wedding so I cancelled the order (the have an extremely dubious cancellation policy -beware!) I was then met with a barrage of badly phrased emails attempting to persuade me to continue with the order by offering vouchers etc. I was clear that I wanted to return the item for a full refund and had to repeat this in multiple emails. Nontheless they despatched the item without the need for a signature (which I had been assured would be needed ) and which was then left in my postbox during my absence at the wedding. Since then I have sent multiple emails asking for the return address (turns out it is in the USA!) , pro forma invoice - which is required here for returns abroad and a prepaid postage form, none of which is forthcoming. Oh yes, I was then given 7 days from the date of 'delivery' to return the item even though I had repeatedly explained I would be away. I have sent 5 follow up emails without response (also asking for an extension of the return period) and multiple attempts at telephoning the Swiss number provided without any response.
So here I am still waiting for information in order to be able to return this item. They have used every stalling tactic there is to ensure I suspect, that I just give up or that I do not return the item within the period needed for a refund so that they can keep the money paid for the item (CHF 234.97)

Slowcooker arrived broken. Customer service extremely kind and helpful assisted me throughout the whole process and delivered a new one free of charge.

Super happy with the experience, everything was invidually wrapped in bubble wrap! Nothing came in broken even though the package came from all the way in the US! Impressed

Order was processed quickly, transport informatikn given and goods arrived in good time. The product is as advertised and of good quality.

Scammers, ils vendent does produit plain prix pour après envoyer des produit depuis l’Inde acheté à bas prix . À éviter !

Réponses très rapides du service clientèle. Pour le reste, c'est du pur dropshipping, donc il est plus simple de trouver un fournisseur directement dans le pays d'origine.

I had ordered a japanese rice cooker from homeloft.ch and the support team were very alert and considerate when they contacted me to inform that the device would need a 230-120V converter, and if I would confirm to continue with the order. They even offered a discount if I chose to continue but I declined as the converter would be quite bulky. The support team were very understanding and within a few days, the refund was back in my account. Although the website could have listed the devices as operating on 120V (I have suggested as much in feedback), the customer support was excellent, so 5 stars for that.

Unsafe website or customer Database, received hundreds of phishing mails after ordering.

They order your purchase at Temu or Amazon and sell it to you for close to double price.

I am very happy with the product I have ordered. But I really thought it will arrive from Switzerland. The shipping took much longer than I thought. It came from USA.

Just what I wanted perfect picture my daughter is over the moon

Good delivery and item exactly as advertised - reasonable pricing

The item arrived well packaged and on time. Thank you.

I ordered a board for a Christmas present on the 3rd of December. I then get a message a week before xmas saying it won’t be dispatched before the 24 December to the 6th jan.
So disappointing and over a month for dispatch? Ridiculous!

We ordered a Peppa Christmas Tree Figure for our grandchildren. It‘s very beautifull and valuable. The delivery took some time, but it‘s worthwhile. One suggestion: better description (e.g. material) on the website.
Stephan Kux, Basel, Switzerland

This company is the best
Judy helped me very easy
5*

Quick and efficient

The product absolutely met my expectations! Delivery, however, was rather slow. After you had put it into DHL‘s capable (?) hands it was kept laying around in some poky warehouse in the state of NJ for about a week before someone mercifully put it on a plane. After arrival in ZRH it took several days again before finally being delivered to my home. This could have been done much quicker in IMHO.

I ordered a piece which was unexpectedly overpriced despite being heavily discounted however knowing the brand, the order was made inspite of my doubts. The confirmation was also non-typical and no delivery previsions were made. After 7 days of silence I went onto the net, read awful reviews, checked my cc account and noted that the debit was made immediately and checked HL site for order updates. There were none. I checked out the product - still online and its price increased twice in two hours. I phoned the number on the Swiss site - engaged so I looked up the number on annuaire suisse - no such number exists. I replied to their confirmation to cancel and ask for a rebate - the mail came back so have sent it to another online. Fingers crossed... However I also searched the net for the same product in Switzerland which I usually do before ordering and found it at half the price. In the States it sells at $22, in UK £23 and in Switzerland 33chfrs - while I paid 68ch... I am usually wiser and from now on will always "check out" Trustpilot as well as for lower prices. 24.10. The plot thickens - HL did not read my mail and advised me this morning that the goods had already left the USA - no advise that the goods came from the USA and while their "DHL" link advises that it has left the country, after having phoned DHL they advised me that my tracking number was not valid so neither is the link given secure. All their numbers and links are invalid so be aware! 25.10. All HomeLoft sites have the same problems and same answers to enquiries - they belong to a large group Handelnine Global who also owns 9th Avenue, Toys Central, Direct Nine, Ninefit among others....