Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Ver mais
A empresa respondeu
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Ver mais
A empresa respondeu
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalação de gás
- Fornecedor de caldeiras
- Electricista
- Serviço de protecção contra incêndios
- Engenheiro de petróleo e gás
- Canalizador
Informação fornecida por diversas fontes externas
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Informações de contacto
Queen Street 24, M2 5HX, Manchester, Reino Unido
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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The engineer was really helpful and…
The engineer was really helpful and explained me basics skills for repairing boiler what really works for me.
22 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Brilliant service
He phoned to let me know how long he would be. Turned up on time. Was very polite. Solved my problem quickly. Highly recommended.
22 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
It was great very good job done no mess.
23 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Signing up was not an issue but asking…
Signing up was not an issue but asking to give feedback is little too early as I haven't used the service as of yet !!
22 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi
Welcome to 247 Home Response 😊 We’re really pleased to have you onboard. Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
24/7 Home Response 360
Excellent customer service
Excellent customer service and wonderful engineer.
21 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Good service
22 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Engineer came Scott
Engineer came Scott, very helpful, polite, efficient, respected the property, brilliant.
19 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Very impressed with company and…
Very impressed with company and engineer, very experienced engineer who knew the problem and how to fix it. He was very friendly, he arrived same day as phoning about the issue and he phoned me when he was on his way I would recommend this company
16 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
24/7 resolved my issue in an…
24/7 resolved my issue in an appropriate time. Thanks
17 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
First Class engineer
The engineer was courteous, friendly and explained what he was doing to me . Very thorough and left the area he was working in clean and tidy. First Class 👌👌👍
15 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Stephen, a Legend! Ref:WS463138 Job ID:961096-1 and…
Stephen attended same day, earlier than expected and solved the issues while explaining everything clearly as he went. Very personable and friendly and clearly experienced. He fixed the problem reported as well as another potential issue ignored by previous engineers (gas seal on exhaust pipe) and also went amazingly above and beyond and called FireAngel to report my faulty CO alarm and arrange a warranty replacement! An absolute Aberdonian Legend. Thank you Stephen. Safe hands!
Ref:WS463138 Job ID:961096-1 and JobID:1
14 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Stephen’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Excellent service
Excellent service, great communication and nice, friendly engineer.
14 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
My engineer was very professional and friendly
My engineer, Ali, was really kind and considerate. Very professional.
14 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Ali’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Easy to use and understand.
15 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Great and professional service provided
10 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The guy was nice and help very good
10 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Quick and easy to sign up
10 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Resposta da HOME RESPONSE 360
Hi
Welcome to 247 Home Response 360 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
24/7 Home Response 360
Your engineer was very friendly
Your engineer was very friendly. He completed the job promptly and I was happy with the repairs.
8 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Very helpful and informative engineers…
Very helpful and informative engineers came within 24 hrs of breakdown
4 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Response 360
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