Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Ver mais
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Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Ver mais
A empresa respondeu
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalação de gás
- Fornecedor de caldeiras
- Electricista
- Serviço de protecção contra incêndios
- Engenheiro de petróleo e gás
- Canalizador
Informação fornecida por diversas fontes externas
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Informações de contacto
Queen Street 24, M2 5HX, Manchester, Reino Unido
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
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The engineers that came where lovely…
The engineers that came where lovely and where able to fix my boiler on the same day
25 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Quick and efficient
24 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Professional
Professional. Informative polite. Got the boiler ixed. Explained fully why boiler was not working. Overall very happy
23 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Very helpful
18 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The lengthy wait was frustrating
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the boiler working. This was a positive end to avery negative 3xperience. Over4 weeks withouthotwater and heating is shocking. No heating alternatives were offered until we called after two week when 30 pounds was offered for one heater in a house with3 bedrooms, a kitchen and lounge!
7 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we
improve.
Kind Regards,
24/7 Home Rescue
Would highly recommend 24/7 emergency…
Would highly recommend 24/7 emergency home response. Lee fixed the problem very knowledgeable and a really nice guy, serviced the boiler as well.
3 de janeiro de 2023
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Good service and overall pleased with…
Good service and overall pleased with service
14 de dezembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi Nicola,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
My experience was brilliant
My experience was brilliant. The engineer, Chris arrived promptly and fixed the issue very quickly. Very helpful and friendly, huge thanks!
13 de dezembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Chris's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Very Happy with the service
Very Happy with the service. Engineer was pleasant and experienced. Thank you
14 de dezembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Stay Warm customer.
Kind Regards,
24/7 Stay Warm
Ben the engineer is techincally sound…
Ben the engineer is techincally sound polite and professional. Fantastic experience
9 de dezembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Ben’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service from 24/7 engineer
The clearly knowledgeable and helpful engineer appeared when expected and quickly resolved the problem - such a refreshing change in a time when customer service seems to be a dying art form.
8 de dezembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Dear,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve
Kind Regards,
Home Response 360
Great service and very helpful
28 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
26 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
If your looking for home cover, look no further
I honestly couldn't fault this company, we recently had an issue with our boiler leaking, called the helpline and got straight through, process was quick and easy to log to claim. The repair man Stephen attended and was absolutely amazing, could fault his service at all, he got the parts ordered, we were kept up to date throughout the whole process. Would definitely recommend this company and Stephen was a credit to the trade!
25 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thank you so much for taking the time to leave us this amazing review. You’ve honestly made our day 😊
Kind Regards,
Home Response 360
Polite and professional
Polite and professional. No issues at all.
24 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Telephone support lacking but engineer was great
Making the appointment to fix my radiators took 3 phone calls so not great but the engineer called ahead of the appointment, arrived on time, fixed the problem and was very pleasant and took care whilst repairing the issue.
24 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we
improve.
Kind Regards,
24/7 Home Response 360
Easy to use website and reasonably…
Easy to use website and reasonably priced
24 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi
Welcome to 247 Home Response 360 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
24/7 Home Response 360
Excellent service.
Engineer professional and polite. Explained problem and fixed quickly. Cleared up afterwards too
23 de novembro de 2022
Opinião espontânea
Resposta da HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360.
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